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1,168
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All reviews great location old town art nouveau triple bridge the main square swimming pool three bridges the river top floor business hotel excellent hotel breakfast buffet is the heart of the city room was large church bells few steps preseren square
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Reviewed 18 May 2018

Very nice hotel. The location is really convenient. Close to a lot of attractions and restaurants. The price we paid was very reasonable. And the staff was excellent. No issue recommending this hotel.

  • Stayed: May 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Brian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Union_Hoteli_Team, Front Office Manager at Grand Hotel Union, responded to this reviewResponded 4 June 2018

Dear Brian D,

I am delighted to hear that your recent stay with us at Grand hotel Union was a thoroughly enjoyable experience and it gives me great pleasure to read your kind words. We are truly glad to hear that you were satisfied with your stay. We hope to have the pleasure of welcoming you back again in the near future.

Kind Regards,
Tomaž Turk
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2018

it is my second stay at your Hotel. The receptionist gave me an unacceptable room for the first night. I I have booked a room with view to the Castle via yourwebpage!!!. And I have payed for that !!! I changed the room 4:00 in the morning. While checking in the receptionist told me that you are fully booked. But in the morning a room was available !!!! Howthat ??

  • Stayed: May 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank berndpaul2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Union_Hoteli_Team, Front Office Manager at Grand Hotel Union, responded to this reviewResponded 4 June 2018

Dear berndpaul2018,

Thank you for choosing Grand Hotel Union for your recent visit to Ljubljana. Thank you very much as well for both your praise as for the suggestions on how to improve our service. The receptionist was able to give you different room because of the late cancellation. Hopefully the rest of your stay lived up to your expectation. Once more thank you for staying with us and we hope to see you again on your next trip to Ljubljana.

Kind regards,
Tomaž Turk
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2018 via mobile

This hotel didn’t disappoint!
Great value in the centre of city. Superb location for exploring Ljubljana.
The staff are very good and efficient.
Bedrooms large and well appointed, WiFi works very well.
Breakfast good but a bit disorganised at busy times.
Would certainly recommend it and stay there again

Stayed: May 2018, travelled as a couple
1  Thank Thomas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Union_Hoteli_Team, Front Office Manager at Grand Hotel Union, responded to this reviewResponded 23 May 2018

Dear Thomas D,

Thank you so very much for your review and compliments to the hotel. It was an enormous pleasure to have you staying with us and I am delighted to read of what an enjoyable experience you had. All of us here at the Grand hotel Union look forward to welcoming you back as our guest the next time you decide to visit Ljubljana!

Kind Regards,
Tomaž Turk
Front Office Manager

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Reviewed 15 May 2018 via mobile

Beautiful looking hotel if slightly faded in some areas. Great location. Reception staff are professional. Rooms cleaned to a high standard. Roof top pool is great, although the quality of customer service from staff on duty seem to vary. Minuses? Breakfast is completely chaotic. Very difficult to find a free table as so busy and the buffet bars are so full of people moving in and out of the space makes it an unpleasant experience and staff can't maintain topping up the food. Staffing appears short and unfortunately they too seem unhappy with the chaos. Quality of food is fine. Too many people from both hotels to pack into 1 breakfast room.

Stayed: May 2018, travelled as a couple
Thank Iona E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Union_Hoteli_Team, Front Office Manager at Grand Hotel Union, responded to this reviewResponded 23 May 2018

Dear Iona E,

Thank you for sharing your feedback and for selecting the Grand hotel Union for your recent stay in Ljubljana. Your feedback is very much appreciated and I will follow up on the point where you think our service needs some improvement. Thank you very much for bringing it to our attention. It would be a pleasure to welcome you back again.

Kind Regards,
Tomaž Turk
Front Office Manager

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Reviewed 15 May 2018

It took us a while to find the hotel due to our maps saying that we had to park and walk however I rang the hotel and was directed to the parking lot which is actually in the Union Business enterance. You take a ticket and park under the hotel. We parked in the reservations area. Found it a bit hard to get directions to the reception as not much signage. Check in was great and friendly staff. Our room on the 5th floor did not have much of a view but was spacious clean and tidy. Lifts a bit slow but adequate. Bathroom was nice and large and bed was comfortable. No tea and coffee facilities but we later learned that you could request this at reception. The hotel is in a fantastic location on the edge of the pedestrian zone. Handy to everything and main river and square was a 1 minute walk away. Breakfast was amazing. Plenty of variety and good quality food. I even had a glass of champagne on offer as it was Mother’s Day!! We then rented bikes from the sister hotel and had a wonderful bike up to the castle and then along the river. Afterwards we were able to get another coffee from the breakfast area. When we came to check out our car was Brought up from the garage which was very appreciated. Would highly recommend this hotel if visiting Ljubljana.

  • Stayed: May 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank wardclark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Union_Hoteli_Team, Front Office Manager at Grand Hotel Union, responded to this reviewResponded 23 May 2018

Dear wardclark,

I would like to thank you for your wonderful and detailed feedback about our hotel. Also thank you very much for informing other travellers about the services that we offer. In The Grand Hotel Union we all work very hard to insure that our guests experience an enjoyable and memorable stay. I am glad that our accommodations and service were able to exceed your expectations - it is one of the best compliments a hotel can receive. I am delighted that we could help make your trip to Ljubljana an experience you will cherish.

Kind Regards,
Tomaž Turk
Front Office Manager

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