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All reviews the river great location offered plenty of variety old town included breakfast was excellent air conditioning paid parking bus or train well located hotel plenty of storage tourist tax twin beds facing the street would stay here again ensuite bathroom public parking stayed two nights
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Reviewed 22 October 2018

The hotel is perfectly located in the student quarter of Liubliana (which is a terrific city). From the hotel, it was an easy and picturesque walk to the Old Town, the Castle, and the city's many outstanding bars and restaurants. Also, there were really fine galleries available within a single square mile of the hotel.

Unfortunately, the Hotel Mrak shows both age and poor maintenance. The lights in our room never worked properly. The AC more or less wheezed air that did nothing to improve the temperature of the room. The television did not work.

The staff was friendly and sympathetic to the failures of the lights, TV, and AC. They proved totally ineffective, though, at getting them repaired. The good news is that the bed was very good, the room was clean, and there were no questions about safety.

The breakfast buffet was first class, so the stay wasn't a total loss. This could be an excellent boutique hotel if someone would repair the aging fixtures and appliances.

Room tip: Avoid rooms on the front. Students are partying every night, but on weekends the noise continued until dawn.
Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Charedm70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NinaK3532, General Manager at Hotel Mrak, responded to this reviewResponded 2 weeks ago

Dear Charedm70,


Please let me thank you kindly for giving us the opportunity and trust for hosting you at our hotel and thank you for sharing your experience/constructive comment;
We have finished our renovation project in the first-floor rooms (Superior rooms), and the bar/lobby renovation, meeting room in the ground floor; When hotel was took over it was not in very good condition; We are committed to providing the best in facilities and service, and to this end, will be investing additional effort the hotel exterior as well as other areas of the property as we have started already. We will continue This Winter; I assure you that it will be sensational;

Kind Regards,
Nina Kuharic
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2018

We were greeted by a charming young lady. Check in was quick and easy. Our room, though small, was clean and comfortable. No street noise, the breakfast room was very very crowded, but they do tell you there’s another room that could be used,,,,just not as convenient if you want another cup or coffee or a bit more breakfast. This hotel is very convenient, and walking distance to most everything you’ll want to see.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank lggg70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NinaK3532, General Manager at Hotel Mrak, responded to this reviewResponded 2 weeks ago

Dear lggg70,


Thank you so very much for leaving us a wonderful review It gives us great pleasure in knowing that you chose us as your hotel during your visit in Ljubljana. We are happy to hear that you’ve had a nice experience during your recent stay and we have managed to meet your expectations with our product and service delivery. At this point I would like to let you know That as promissed we have already rennovated rooms on first floor (our Superior rooms) and Lobby / Reception with Bar and Mrak's room (reeding/meeting room). Also all other rooms refreshment is planned soon all with goal to make Hotel Mrak even better for our guests. More changes you may see on our new web site. It was my pleaseure to help you with the list and I hope you had great time there;
We thank you again for your feedback and we look forward to welcoming you back on your next visit to Ljubljana! Best regards,Nina Kuharič, Hotel Manager

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Reviewed 7 October 2018

We are on a four week Central European trip and the first time in Ljubljana . We, like others, try to have as much information as possible about a destination before we arrive to save time, and henceforth we selected this hotel from TA reviews before we left Australia because of its prime location.
I must say we were disappointed in the room, as it was dated and in no way matched the photos on the web site.
On the positive:
Great location
Staff lovely, especially the young lady at reception
Nice dining room, albeit small,ish
Comfortable bedding
The hotel is being updated with the first floor completed (I think)
On the negative:
Internet kept dropping out inside our room (not uncommon)
Breakfast is okay to good
Room is cramped and noisy. The windows don’t seal the street noise effectively
The room isn’t cleaned adequately as we found personal items from previous guests and floor litter not removed.
Would we select the Hotel Mrak again? I’m not so sure: updated room, yes

Date of stay: October 2018
Trip type: Travelled as a couple
Thank 736markf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NinaK3532, General Manager at Hotel Mrak, responded to this reviewResponded 2 weeks ago

Dear 736markf,

Your feedback is much appreciated and I kindly thank you for it. We have detailed overview regarding this matter and will try to improve as Hotel Mrak is in process of sevral renovations and upgrades and yes, the firs floor was completley renovated and we will continue with other floors this Winter. I hope that you did not lose your faith and you will give us another chance to redeem ourselves in the near future, Nina Kuharič, Hotel Manager

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Reviewed 24 September 2018

The Hotel Mrak was great. The room was good, (recently renovated) and comfortable and quiet. On Check-in we met the owner who was very gracious. The staff were very friendly and efficient. The included breakfast was excellent and the staff friendly, and very attentive. The hotel was close to everything we needed to see. The hotel even organised our pick-up from the airport with Boris/Taxi.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Robert P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NinaK3532, General Manager at Hotel Mrak, responded to this reviewResponded 2 weeks ago

Dear RobertJP726,


Let me personally thank you for taking the time to leave this special feedback regarding our Hotel Mrak.

We are always pleased to read that our guests had a pleasant experience with us, and we are happy that you liked our staff, services, comfort and location.
In addition to that, for us is fundamental to be guest’s friendly, therefore we are constantly working on improvements and our Front desk team is at disposal for suggestions.
Thank you also for your marvelous comment about our staff, which I'll immediately inform. Thank you for notice that we are working on several improvements and that several are done already, but we are always keeping the Hotel clean and Breakfast buffet rich and fresh and our staff is always there for you.

Let me take this opportunity to thank you once again in the hope to welcome you back very soon at Hotel Mrak on a future occasion.
Best regards,
Nina Kuharič, Hotel Manager

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Reviewed 12 September 2018

Excellent location plus friendly staff. Parking at front of hotel is very convenient. Room is OK. Bed and linen are comfortable. Breakfast is very good. Small counter but sufficent choices! Bathroom is clean except shower place wall tile is very dirty with black moulding! No drinking cup/glass and electric kettle. Suggest to change the hair dryer immediately!

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rchan594696
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NinaK3532, General Manager at Hotel Mrak, responded to this reviewResponded 2 weeks ago

Dear rchan594696,

Thank you so much for sharing your review with us. First of all, please let me thank you kindly for giving us the opportunity and trust for hosting you at our hotel. Please accept our apologies for the unfortunate incident/experiance as this is certainly not indicative of the fine quality of service/comfort we are known for and try to maintain. In Hotel Mrak several upgrades were done and several are in plan;where we also have to be careful not to disturb our guests with works therefore we will continue soon; but step by step we are working on improvements (changing hair dryersit is on our list as well kettles for the rooms). While I wish you had a better experience, it is feedback like this that we learn from and use to improve.
Kind regards, Nina Kuharič, Hotel Manager

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