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Reviews (186)
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All reviews impressive lobby beautiful hotel perfect room old town after midnight traditional polish sleep quality perfect location great city checking in min walk tram stop chopin airport nice breakfast living room atrium spire
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4 - 9 of 186 reviews
Reviewed 12 July 2021

I loved my stay here. The hotel is very beautiful - the photos online don't do it justice. The staff at reception were always fantastic. My standard room was very spacious and light. Excellent value for money. The location of the hotel is absolutely perfect for seeing the best of the city. My only complaint is that the breakfast service is a little dysfunctional. It can take very long for food to come from the kitchen.
Would definitely stay here again.

Date of stay: July 2021
    • Location
    • Cleanliness
    • Service
Thank Mariam G
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 8 July 2021

Stayed two nights in a double twin bed room during trip through Poland. Solid, well designed, and bright hotel in a historical building. Room was fine -- not too small but not very large. Staff was pleasant and helpful. And location was great for getting around the city. Everything was an easy 20 minute walk or less. Only issue was the ability to regulate the air conditioning. It only allowed for a reduction of 3 degrees and never seemed to really get too cool -- had to sleep with no cover both nights to stay cool.

Date of stay: July 2021
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank foureyes18
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 January 2021

As part of our trip through Poland we stayed two nights at the Indigo Hotel and booked two rooms.

We arrived around noon, we parked our car behind the hotel. It was not very clear at first but the parking of the hotel is at the back and is open air. We proceeded to check in and as Spire member, only one of our rooms was upgraded to a room with city views.

Both rooms were nice and one had great city views. However, we could already see some signs of usage. The bathroom had some broken tiles and the automatic roll down curtains were damaged. The room facing the atrium was also very nice but the room was extremely warm, when talking to reception they tried to manually adjust the temperature. It did not work and the room remained very warm, they could not change the room as the hotel was fully booked.

When we came back in the evening we were refused entry to the hotel by some private security people. Apparently they were recording a movie in the hotel and we had to wait before we could enter, we also could not use the elevator as they were filming there. Nobody told us about this and filming took even place after midnight, they made a lot of noise and could hear that in our rooms.

Location of the hotel is great, just a few minutes walking distance to the old town.

Date of stay: August 2020
    • Sleep Quality
    • Rooms
    • Service
2  Thank WTMax
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Marcin Kucinski, Właściciel at Hotel Indigo Warsaw - Nowy Swiat, An IHG Hotel, responded to this reviewResponded 13 March 2021

Dear WTMax,

Thank you for your comment and for taking the time to share your experience with us. We are really glad that you liked the design as well as the location. At the same time, I also would like to apologize for the inconvience you experienced during your stay. We hope to be able to welcome you back again soon!

Best regards,
Marta Lisiecka
Night Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2020 via mobile

Beautiful hotel. Very friendly staff who are all doing their very best to help you in any way they can. Thanks to Olga at the reception and Diana at the restaurant who took such good care of my family at Breakfast. Perfect room, good service. We are happy to come back here again. Only minor point our room 306, was at the front Too much noise at night from the club next door and the traffic....

Date of stay: August 2020
Trip type: Travelled as a couple
1  Thank marione622
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Marcin Kucinski, Właściciel at Hotel Indigo Warsaw - Nowy Swiat, An IHG Hotel, responded to this reviewResponded 29 August 2020

Dear marione 622,

Thank you so much for your great feedback. I am glad to see that you enjoyed your stay. :) Our staff is working hard every day to make each stay a special one. I will share this review with the whole team and I am sure they will appreciate it. On your next visit we will prepare the quiet room for you. It would be a pleasure for us to welcome you again.

Best regards,
Marta Lisiecka
Night Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2020 via mobile

We had soma great time with our biker groupe in this hotel in the center of Warsaw
Parking was just behind the hotels
Rooms were clean and very luxury. Staff was very helpfull
Breakfast is more than just ok

Date of stay: July 2020
Trip type: Travelled with friends
2  Thank PeerkeGS
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Marcin Kucinski, Właściciel at Hotel Indigo Warsaw - Nowy Swiat, An IHG Hotel, responded to this reviewResponded 9 August 2020

Dear PeerkeGS,

Thank you very much for your wonderful review. I am thrilled to see that you enjoyed your time with us and we could meet your expectations. It would be wonderful to have you staying with us again for another great stay.

Best regards,
Marta Lisiecka
Night Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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