My name is Andrea Barron, from Washington DC. I want to congratulate Castle Inn for the outstanding customer service I have received from the time I reserved a room on the phone until the day I left. I stayed here for 6 nights during my wonderful 12 day trip to Poland.

Edyta, Magda, Amelia and Linda made me feel I was a VIP staying in a 5 star hotel. They helped me make train reservations, scheduled a covid test for me before flying home, gave me a heater to make sure I was warm, and did it all efficiently, professionally and with a big smile. 

This was my first trip to Poland, where my Jewish grandparents and great- grandparents fled from over 100 years ago, escaping poverty and anti-Semitism. I loved my experience here and will definitely return, and a big reason is because of the Castle Inn staff. 

My room was nice, breakfast was delicious and the location is superb, across from the Castle. But Edyta, Magda, Amelia and Linda are why I will come back to Warsaw and to this hotel. Already looking forward to my next visit.

When you step out the door of this hotel, you are stepping into the postcard view of Old Town Warsaw. It is part of the iconic square so often photographed. On a previous trip to Warsaw, I stayed close to the main train station. The location of Castle Inn was much more enjoyable. The rooms at this hotel have different themes; no two are alike. You may be lucky and get a room that appeals to your taste. The staff here was friendlier than other hotels I have stayed at in Poland. They were also very helpful, especially with regard to obtaining the results of the necessary Covid test before going home. The breakfast was very good, although due to Covid, they are unable to do a buffet, so you can choose from either a selection of sweet items or savoury which they will prepare to your specifications. The only negative I have is that the shower in the room I had felt very spongy and not solid under my feet; really quite an odd sensation to have in a shower.

Fabulous quirky hotel like no other I have stayed in... The decor is beautiful... We stayed in a room right next to reception and I was worried there would be noise from people coming and going. We didn't hear a peep... Opening the window there was a lovely bakery smell which made me very hungry... Its all very antique furniture but the bed was lovely and the roll top bath was so nice... I would never normally have a bath when on a city break but I did!

The location is fantastic right in the old town... A few minutes walk to the square.

Would absolutely stay here when I return to Warsaw!