The town of Zakopane lies in a beautiful valley and is surrounded by beautiful nature. Hotel was clean, breakfast was very good with wide choice of different dishes, staf was kind. My bed was quite old and worn out and it should be replaced. Center is not far from hotel, few minutes walking. The town is very lively and it offers a lot. I hope we would come here again, but in winter.More
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Old-world charm, friendly service, convenient yet quiet. This hotel has been around forever, but they stay relevant with good service, included breakfast buffet, economical pricing, great views, and close proximity to the main shopping area while being just far enough to offer a quiet night's sleep. Nothing fancy here, but still my favorite unpretentious hideaway from the crowds at a price I can afford. Also free parking, which is really good because it's so busy downtown and hard to park. Better to stay here, park here, and walk into downtown.
Dear Matthew,
Thank you for your glowing review. I am happy that you had such an enjoyable stay. It was our pleasure to have you staying with us and I very much hope to welcome you back in the near future.
Warm regards,
Andrzej Musiński
Hotel manager
Good location and great views of the mountains. The rooms were just OK. NO amenities in the room. We had to go to the desk to ask for extra pillows and a hair dryer. Also the mattresses were very thin and uncomfortable but the room was clean and we only stayed one night!
Dear Barbara, thank you for your comments regarding your stay at the Wersal Hotel. I’m sorry for some inconvenience you wrote about - your feedback is very important to us. We hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Andrzej Musiński Manager
For me, this hotel was nice. Our room, 307, was probably the largest room we have had in our 2 weeks in Poland. Breakfast was good. Lighting was very good in the room. Chairs were a bit hard and not very comfortable. Location was great for seeing the town.
In-room safes and key cards would be an improvement.
So, why did I really like this hotel? The staff were very friendly and ready to help with anything we needed. No other hotel on our 2 week trip had staff as nice as the staff here. In particular, a girl with a ponytail who worked the front desk on September 29th was great.
Dear Guest,
thank you for your comments regarding your stay at the Wersal Hotel. It is always a pleasure to receive a positive feedback! We hope you will visit us again.
Sincerely,
Andrzej Musiński Hotel Manager
If location is the primary concern, this hotel is great. Room was somewhat shabby, edges of carpet had a layer of dust,
Staff was courteous and breakfasts were very good.
Definitely would go back to a cleaner room.
Dear Guest,
We very much appreciate your comments regarding your stay at the Hotel Wersal. Thank you for your kind words about the location, stuff and served breakfasts.
I also would like to thank you for your comments regarding the cleanliness of the rooms – situation you’ve describe should not have happened. Please be assured that we are taking appropriate measures to address the problem and prevent similar occurrence in the future.
Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Sincerely,
Andrzej Musiński
Manager
I stated here for one night as part of a group tour with Stay Poland. This was probably the worst hotel I ever stayed at. There were black marks all over the walls and mold in the shower and bathroom floor. The place was dirty and cheap. Could very clearly hear people talking in the hallway, but luckily the hotel seemed fairly empty, so noise level wasn't too bad.
Breakfast and the bed was ok.
Do not recommend!!
Dear Carol,
Thank you for taking the time to tell us about your experience at the Wersal Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Andrze Musiński
Manager
