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Reviewed 7 September 2021

Room cleaning is on request due to covid yet cleaning staff and many guests are maskless. The adjoining water park has signs at the entrance that masks are required but are not as ignored by 90% of those entering. One of the only pools in Poland I have seen that swim caps are not required as so there is lots of hair. Showers are also not required and while in the outside hot tub 3 older men entered the pool without showering and proceded to wash their arm pits in the tub while the lifeguards looked on, so its normal I guess. Today I had dinner here in the hotel and before even getting up to the buffet I was given the bill with no oportunity to get a drink. Finally, sitting and listening to a few guests hacking and coughing really causes some concern.

Date of stay: September 2021
    • Cleanliness
    • Service
Thank stringda
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 5 July 2021

I absolutely reccommend Aquarion Hotel in Zakopane. Located very close to the centre of the city with a wonderful view of the mountains. Delicious food, nice service, really comfortable, nicely decorated and well-equipped rooms.

Date of stay: July 2021
    • Sleep Quality
    • Service
Thank 264jadwigab
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Wojciech Włodarczyk, General Manager at Hotel Aquarion, responded to this reviewResponded 13 July 2021

Thank you so much for such a nice opinion. We are glad you have enjoyed your stay, especially our professional and friendly staff, our delicious food and Aquapark. We hope to host you again soon. Regards, Wojciech Wlodarczyk, GM

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Reviewed 3 September 2020

It has very good location: next to aqua park, close to railway & bus station and with walking distance to Krupowki street. The hotel is modern, well designed with comfortable rooms and furniture. Some rooms have The Giewont pike view. Hotel has its own 2 saunas and small but well equipped gym. There is a corridor connecting the hotel with the aqua park. Hotel’s guests get ‘watches’ allowing 1 h per day free entrance to the aqua park. In the rooms there are slippers, towels and dressing-gown for use in aqua park where there are dedicated lockers for hotel’s guests. Food is generally good with local accents (local traditional dishes, cheeses etc.) and with good choice. All personnel and guests obey the COVID-19 protection rules. Rooms are only cleaned on request and disinfected after each stay. The only weak point is that the hotel has much too small parking & garage for the number of rooms/guests.

Date of stay: September 2020
    • Rooms
    • Cleanliness
    • Service
2  Thank RavWoj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 6 August 2020

The hotel is really good.
Room was big and nicely furnished, with balcony and nice view from it.
There is sauna in a hotel (finnish sauna and steam sauna), which is a very nice thing, after walking in the mountains.
Breakfast was spacious, with a selection of hot meals, variety of omletes and scrumbled eggs. Also it was possible to cook belgian waffles for yourself on the spot.
Also, it is possible to go to aquapark from hotel.

Date of stay: August 2020
    • Rooms
    • Cleanliness
    • Service
Thank Ярослава М
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 5 March 2020 via mobile

Me and Partner visited this hotel for 3 days. We wanted to experience what Zakopane had to offer.

From pictures and reviews we chose Aquarion as it looked lovely and modern.

Our stay started very negatively with a really overcrowded car park, we found a spot after around 45 minutes of waiting. These spots are also 40zl per 24hours to park in.
However check in was a breeze, quick and to the point. Room was very spacious and modern, bed was extremely comfortable and plenty of pillows provided.
I phoned reception to request some toothpaste and potentially conditioner after using the aqua park but was told they didn’t have any. I requested a EU to UK plug adaptor but was also told they don’t have any. For a 4 star hotel i was really disappointed by there not being any toiletries.
Breakfast was very good, crowded at the weekend but a wide variety of foods and drinks.

The aqua park was amazing and the reception helpful the direct connection makes it super comfortable to get around. Cleaning staff were great and super helpful.

Would 100% recommend the hotel to anyone but like stated if driving in patience is key with parking and make sure you bring your toothbrush and toothpaste.

Date of stay: March 2020
Trip type: Travelled as a couple
Thank mattig1999
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dobry-Hotel, Team Leader at Hotel Aquarion, responded to this reviewResponded 11 March 2020

Dear Guests,
We appreciate you taking the time to complete a survey regarding your recent stay with us. We strive towards 100% Guest Satisfaction and your feedback is extremely important to us. We would like to thank you for your detailed description of the hotel and surroundings.
On behalf of our entire staff here at the Aqaurion we would like to thank you for your comments and we hope to see you again when your travels bring you back to the area!
Please “Like” us on Facebook to stay informed of our upcoming news, events and promotions.
Looking forward to welcoming you next time in our Hotel.

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