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All reviews privilege room train station old town shopping mall accor hotels great hotel modern hotel huge mall nespresso machine perfect location main station highly recommend this hotel a wonderful stay walk in shower breakfast buffet minute walk junior suite
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Reviewed 17 September 2018 via mobile

How should i start to tell you something about this Mercure... warm welcome in a new style with no real reception desk... room are not very large but more than enough for European normes... loved the bathroom with the nice shower... but most impressive was the breakfast...very large buffet with very very large choices... on my top 5 breakfast!
Oups... bicycle for free !!! Convenient way to discover Krakow as the hotel is located 3 min away from downtown

Date of stay: September 2018
Trip type: Travelled as a couple
Thank lucmahy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wojtek K, Guest Relations Manager at Mercure Krakow Stare Miasto, responded to this reviewResponded 19 September 2018

Dear Lucmahy,

Thank you for your kind review and feedback on our services.
It looks like you had a good time with us thus the question is when are you coming back?

Wishing you all the best and kind regards,

Wojtek Kogut
Guest Experience Manager Krakow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2018

First Impressions
We were afraid that the hotel was out of the way but it wasn't. Easy enough to get to from all the usual attractions. Rooms we nice and comfortable. Quite large if I must say so for a standard room. Staff were ok, not overly friendly but never veered to the rude side either.

Parting Impressions
It was a comfortable stay, nothing out of the ordinary. Breakfast was fine but we did expect more items you can order fresh. We did enjoy the bagel they were giving out at the lobby. That was a nice touch. Krakow is a city steeped in history, it's a pity the hotels did not capitalised on it.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Li11i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2018

New Mercury Hotel with a good location, walking distance to the old town and Jewish Quarter, opposite the main train station. Nice and a very comfortable bed.Good breakfast and a very helpful hotel staff! Highly recommended!

Date of stay: September 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Robert Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2018

Location was perfect, across the station and shops and near the old town, but it still felt calm and quite. Content about the staff, kind and helpfull. The breakfast was also very lavish and diverse, really enjoyed it! Rooms also nice and modern. One sidenote is that we were not such a fan of the matted glass wall from the bathroom. Its not seethrough, but you can see shapes. I was staying with my sister and i can imagine this is nice for couples but not so much for us. It also lights up the entire room and wakes the other person up if you would go to the bathroom. But overal very nice stay and would recommend to everyone!

Date of stay: September 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Traveller3300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2018 via mobile

My sister and I stayed here for 4 nights in August. The staff were so attentive and helpful, immaculately dressed. When we arrived our room was ready. The room was decorated to a high standard and really lovely. Our window looked out onto a brick wall, which had a cool mural on it which we really liked. Breakfast was plentiful and of a high standard. All allergens clearly labeled and again attentive staff. All of the front desk staff stood out as exceptional. We booked trips to the salt mines and Auschwitz through them. After staying in the room for one night we had two complaints. One the wall from the bathroom to the bedroom is glass. Which meant when one of us got up to use the toilet in the night we woke the other up or had to stubble in the dark. Second, the air con unit in the room is very loud and on top of this we were right near the main air con hub units for the hotel. Constant humming noise. We phoned Reception and asked to move, they moved us straight away and could not have been more helpful. Whilst our second room didn’t have the humming noise of the main units, it did have the individual A/C noise. This was a really shame because we loved the hotel and the stay, just felt we didn’t have a single restful nights sleep. Ironically the beds were very comfy. We had dinner in the hotel a couple of nights and the food was outstanding. One waitress in particular was really attentive and recommended dishes to us. Everything is within walking distance including the old town and Jewish quarter.

Date of stay: August 2018
Trip type: Travelled with family
Thank Wanderlust595
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wojtek K, Guest Relations Manager at Mercure Krakow Stare Miasto, responded to this reviewResponded 10 September 2018

Dear Wanderlust595,

Thank you very much for your kind (and long) review.
We really appreciate it a lot. We do work hard on daily basis so our Guests can really feel like at home.

We will be really happy if choose our hotel again during your next visit to Krakow.

Wishing you all the best,

Wojtek Kogut
Guest Experience Manager Krakow

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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