Overall hotel wasn't bad and in a good location about 15min walk from main train/bus station and 5 min from old town and main square. Breakfast which was included not that good. Same food everyday which can be a bit boring and when you get down for breakfast at 9:45 expect your coffee being cold. Guy from reception is a chancer and trying to 'chance his arm' with foreign nationality tourists. My friend stained her pillow case with hairdye a bit and he charged us 40polish zloty (£8) then one of other friends had little accident with kebab sauce on her bed sheets first guy came out with a 1000polish zloty charge then after a bit of arguing he came out with the story of 300polish zloty and still was expecting them to pay it!!! Joke! i think his boss doesn't know what he is doing behind his back?! Sure they have laundry in the hotel and accidents sometime happen so an excuse that this needs to go to laundry to get especially cleaned doesn't rectify this at all, even when my friends washed the stain. They have tried to charge others for stained with make up towels etc.
Also customer service level was ZERO staff always looking grumpy. The same guy was only nice and smiled for a minute when we booked trip to Auschwitz trough the hotel (most likely because he got a bit of commission from it!!)
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- Also Known As:
- Alexander Hotel Krakow