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“Beware!”
Review of Alexander Hotel

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Alexander Hotel
Ranked #106 of 260 Hotels in Krakow
Belfast, United Kingdom
Level 4 Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Beware!”
Reviewed 26 February 2012

Overall hotel wasn't bad and in a good location about 15min walk from main train/bus station and 5 min from old town and main square. Breakfast which was included not that good. Same food everyday which can be a bit boring and when you get down for breakfast at 9:45 expect your coffee being cold. Guy from reception is a chancer and trying to 'chance his arm' with foreign nationality tourists. My friend stained her pillow case with hairdye a bit and he charged us 40polish zloty (£8) then one of other friends had little accident with kebab sauce on her bed sheets first guy came out with a 1000polish zloty charge then after a bit of arguing he came out with the story of 300polish zloty and still was expecting them to pay it!!! Joke! i think his boss doesn't know what he is doing behind his back?! Sure they have laundry in the hotel and accidents sometime happen so an excuse that this needs to go to laundry to get especially cleaned doesn't rectify this at all, even when my friends washed the stain. They have tried to charge others for stained with make up towels etc.
Also customer service level was ZERO staff always looking grumpy. The same guy was only nice and smiled for a minute when we booked trip to Auschwitz trough the hotel (most likely because he got a bit of commission from it!!)

  • Stayed February 2012, travelled with friends
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    • Location
    • Sleep Quality
    • Rooms
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Helpful?
2 Thank DamianKBelfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Preston
Level 5 Contributor
61 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 26 February 2012

Have just spent 4days at this hotel and it was perfect. The hotel is warm and clean, the double room at the front was well equipped, sat Tv coffee making facilities and good en-suite. It was a short walk to the Old Town, and as it was a nice day when we arrived we walked it from the railway station took about 15 mins. The breakfasts were ok, did not eat there at night as there is a large selection of restaurants in Krakow and they are not expensive, and neither is the vodka.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Travellersunited
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
1 review
Reviewed 19 February 2012

Really nice hotel. I actually got very small single room but what I will remember is extremely comfortable bed! Shame i didn't decided to get down for a breakfast - I bet it was yummie, especially that it was a "Doughnut Day" (Fat Thursday) in Poland :)

  • Stayed February 2012, travelled on business
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Review collected in partnership with Easytobook.com

Helpful?
Thank Enefri 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, United Kingdom
Level 4 Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 29 January 2012

We liked this place and had a good stay here.

The brekkie was varied and tasty, and - hurrah! - there was a toaster. We shared a twin room with our ten year old daughter for a few nights, and whilst it was a little bit cramped we didn't mind as we were having so much fun and treated it a bit like camping. The room was clean and serviced each day. Our towels were replaced when we dutifully left them on the floor in the shower. The décor was pleasing. There was a small fridge, always useful.Our room was on the non-street side/back of the hotel, I was relieved to discover, after having seen, on arrival, that the hotel is almost right opposite a church (I didn't fancy being awoken early on a Sunday by bells whilst on holiday). the hotel is in a good overall location, being down a side road, and just outside the very heart of the historic centre, so on the quieter side and easy to walk to the central attractions.

When we called reception to ask for things it was normally quicker for us to say what we needed and then actually go downstairs to reception and collect it ourselves - so don't stay here if you are expecting silver service (for which I suppose you will in any event need to pay more). I discovered this when I first called down to reception to ask for help. On arriving in our hotel room we discovered that there was some rather enthusiastic air conditioning of sorts, keeping the air fresh. It was a teeny bit buzzier than I would have wished for and as I couldn't work out how to turn it off I called reception to ask for assistance. We didn't want the air con on in any event because it was November and rather cold outside, so we wanted the room as cosy as possible. The helpful man on reception told me that it was a building-wide ventilation system and so individual guests can't control from their room. Boo hoo. But wait! I thought to ask for a portable heater (husband's idea, in fact). Yes, they did have a spare heater, said the man on reception, who then promised to bring it to the room at the end of his shift in one hour. I did think it a bit odd that I had to wait until the end of his shift, though he explained that he was the only one on reception and he could not leave his post therefore until his colleague took over later that evening. No problemo. I can wait an hour. Three or so polite English hours later and I was still waiting, not to mention that I had after the first half hour or so become a little chilly. I called reception again and the answer was that there was a heater, yes; no they weren't sure why it hadn't been brought up to the room earlier; yes, it would be brought up to the room soon. At this point I said, no, I would come downstairs to reception and get it myself. On arriving at reception I smiled sweetly and asked the gentleman if he could give me the promised heater. He looked at me down his nose with glasses at the end. He then ducked under the reception desk and produced a heater. Ah. So it was I discovered that there was only one portable heater in the entire hotel, which was to be shared between guests as well as reception. If it weren't for the fact that we had been sitting getting chilly in the enthusiastically ventilated room for a good couple (or more) hours then I would have felt guiltier at depriving reception of this coveted device. As it happened I smiled sweetly again, thanked him and marched off with what was for the rest of the stay to be our heater. The first day we had been out and came back again I did half wonder if the heater might have done a disappearing act, but it had not and never did.

We were able to have a giggle about the above as we ended up with the heater, however had we not done so the room would have probably been a little bit chilly, not much fun in November in Krakow. So do hope the hotel can buy a portable heater for its reception as well as one or two spare for guests! Apart from this all positive.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Honey-Sparkles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timisoara, Romania
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 January 2012

The hotel is simple, nothing cosy, but it is OK if you are not expecting luxury. They have internet acces- you have to ask at the reception for a wire and tea making facilities in the room. The major advantage for this hotel is his location. You can reach city center by foot. We did not use any meaning of transportation wile staied there for visiting Krakow. We left the car in front of the hotel in payed parking(free on week-end). Breakfast is OK, not quite everything that you can wish, but fare.My only complain was that in the room was a little cold, but I think this is normal in Poland :). And another thing, the AC sistem was quite noisy. That did't bother me, but had to meantioned about it.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mihaela99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Alexander Hotel

Property: Alexander Hotel
Address: ul. Garbarska 18, Krakow 31-131, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow > Stare Miasto
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service
Hotel Style:
Ranked #106 of 260 Hotels in Krakow
Price Range (Based on Average Rates): €
Hotel Class:3 star — Alexander Hotel 3*
Number of rooms: 38
Reservation Options:
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Also Known As:
Alexander Hotel Krakow

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