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All reviews tram noise the main square cellar bar provide ear plugs lovely hotel old town perfect location light sleeper trams passing tram line cold buffet cooked breakfast recommend hotel beautiful room huge room rooms are spacious bottled water
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Reviewed 22 July 2018

Stayed here with friends for 4 nights whilst we visited historic sites. The very friendly staff welcomed us with a glass of bubbly and couldn't have made us feel more welcome. The rooms were large and had good ensuite facilities. Only one of the rooms was air conditioned but they did supply a large fan in ours and as the busy street with trams didn't bother us, we had the windows wide open. We live on a noisy main road so the noise didn't bother us but some people may find the front of the hotel too noisy, but ear plugs were supplied. The breakfast was simple but delicious including more bubbly if you wanted it. Only the small bar on the ground floor was open which was a shame as the cellar bar looks lovely. We used the team in reception a lot during our stay and they were nothing but excellent. They guided us and booked things like restaurants and trips for us. One note of caution, we ate in a restaurant very close to the hotel - Albertina and were very disappointed with it. There are many many other restaurants close by at half the price with tastier food. We only had one tiny issue with our room whilst there which they rectified immediately and with no fuss. If we return to Krakow, we will definitely use this hotel again, it was extremely good and within easy walking distance of the main square.

Room Tip: Quieter rooms at the back.
Stayed: July 2018, travelled with friends
Thank Jan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mikolaj K, Kierownik at Hotel Santi, responded to this reviewResponded 24 July 2018

Dear Guest,
Thank you very much for such large and detailed review.
We are glad of every kind comment you have written.
Looking forward of welcoming you again,
Sincerely,
Mikolaj Kutrzeba Santi Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2018 via mobile

Travelled to Krakow with BA and this was one of the nearest hotels to the centre. Brilliant location but there is a lot of outside noise from the trams but you do get used to it.

Breakfast plentiful, biscuits in reception and water by the door.

The room we had was massive and very comfortable too. Would highly recommend

Stayed: July 2018, travelled as a couple
Thank Martin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mikolaj K, Kierownik at Hotel Santi, responded to this reviewResponded 18 July 2018

Dear Martin,
We are glad of reading such review. Thank you very much for such pleasant comments.
Looking forward of welcoming you again,
Sincerely,
Mikolaj Kutrzeba, Santi Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2018 via mobile

Staying here was an absolute pleasure, cannot rate the staff highly enough they even sourced us a wheelchair for free, I’ll be coming back with my partner. The location is prime, 2 minutes walk to the square.

Stayed: July 2018
Thank julies619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mikolaj K, Kierownik at Hotel Santi, responded to this reviewResponded 11 July 2018

Dear Julie,
Thank you very much for such kind review. We're always doing our best while serving guests, therefore we're so happy that you rated us positively.
Looking forward of welcoming you again!
Sincerely,
Mikolaj Kutrzeba, Santi Hotel Manager

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Reviewed 6 July 2018 via mobile

Have just stayed at this hotel for 3 nights,wonderful hotel,staff and location.Rooms excellent size plenty of space ,with a good selection for breakfast.Trams right out side door but this didn’t bother us at all as they stopped at 11 at night and started again at about 6 in the morning.

Stayed: July 2018, travelled with friends
1  Thank darylballard21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mikolaj K, Kierownik at Hotel Santi, responded to this reviewResponded 9 July 2018

Dear Guest,
Thank you so much for giving us the highest grading on TripAdvisor!
We are glad of reading these positive comments! We're also happy, that the trams haven't disturbed your stay, as we are in the exact centre of Krakow.
We would like to invite you again,
Sincerely,
Mikolaj Kutrzeba, Santi Hotel Manager

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Reviewed 4 July 2018

If ever you are in Krakow, Poland, stay here! The hotel has all the old world charm with staff to match. We were delighted with our room which was very spacious with its own sitting area. It is very clean and they supply you with ample bottles of water. The breakfast was also very good with a good selection of fresh food, fruit and drinks. Good coffee too. All the reception staff were exceptional - extremely helpful, cheerful and charming. Have to mention Sebastian - a young man who I hope will go far - I hope they all do. We had the most contact with Sebastian and nothing was too much trouble. He dealt with our numerous inquiries and our needs so charmingly with never any signs of impatience. A hotel can have many stars attached to it, but if the staff are unhelpful or detached from the customers needs then for me, I will only remember that! The staff make your visit memorable and this one certainly did. Well done Hotel Santi - you have got it absolutely right!

Stayed: June 2018
Thank Surafernando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mikolaj K, Kierownik at Hotel Santi, responded to this reviewResponded 4 July 2018

Dear Guest,
Thank you very much for such pleasant review!
We are so glad while reading all the positives about us, especially all your words regarding staff are the biggest compliements.
All the work we're doing it's for you. We want our guests to feel as much comfortable as possible, and make their stay in Cracow pleasant.
I will pass your greatful comments to Sebastian, but as you've mentioned we're all doing our best while serving our guest.
Looking forward of welcoming you again!
Sincerely,
Mikolaj Kutrzeba, Santi Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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