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Reviews (1,675)
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Reviewed 7 December 2017 via mobile

Very nice hotel, conveniently located near central railway station and old town, friendly staff, free coffee machine for guests, advanced urban style interior/design but cozy somehow at the same time
Not really outstanding but good choice for its money

Stayed: December 2017, travelled on business
Thank Юрий К
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2017

Compact and clean, bright corner room, with a very comfy bed (and pillows!) and a good shower. Minimal storage space for clothes, but the room did have a safe. Pleasant staff. Hotel is a short walk (5-10 mins) from the Old Town. Pretty average buffet style breakfast.

Room Tip: Even on the first floor, noise from the road was not intrusive
  • Stayed: December 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Carrie3624
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2017

Friendly staff, very nice rooms with wi-fi and a big TV. Everything controlled by a tablet. Good service and recommendations. Restaurant in the entrance floor and good breakfast. Would go back next time in Krakow.

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank oyvindwh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Puro_Krakow, Dyrektor generalny at PURO Krakow Stare Miasto, responded to this reviewResponded 9 January 2018

Dear oyvindwh,

thank you very much for excellent review.
I am glad to see, you enjoyed your stay and like our service.
Taking this opportunity, I would like to invite you to come to us again or visit other Puro hotels in Wroclaw, Poznan and Gdansk.

All the best,

Marek

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2017

8 of us stayed here for 3 nights at the end of November for our annual Christmas get together. The hotel was excellent, situated very centrally over the road from a huge shopping mall and the train station and about a 10 minute walk to the central square. rooms were all comfortable and very modern. Breakfasts were good and the staff at the hotel were very welcoming and helpful. Couldn't fault our stay here at all and would definitely stay here again if we ever visit Krakow again

  • Stayed: November 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank DeanieB73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Puro_Krakow, Dyrektor generalny at PURO Krakow Stare Miasto, responded to this reviewResponded 9 January 2018

Dear DeanieB73,

thank you very much for choosing PURO!
It is fantastic to see, you found us as excellent choice.
It would be fantastic to have you back with us again!

All the best,

Marek

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2017 via mobile

A lot of Positive points : The rooms are is very nice, comfortable, super clean, staff is lovely and professionnel. Breakfast is excellent.

HOWEVER : this place may have been designed by millennial technocrats who haven’t ever slept in their hotel :

“Wow! iPad in all the rooms ! Automatic light! Glass walls for the toilets ! Impressive ! ...”

But

-when you must TURN ON the iPad to TURN OFF the lights (with a sound)
(Yes it’s 2018 guys!)

-when electricity turns off when you leave the room (so you can’t let your phone in charge)

-when you go to poop in the middle of the night, opened glass walls and automatic light gives a delightful sound-and-light show for your partner

You suddenly think that you NEED an second IPAD to turn off the first I PAD !

Well I’m 30 years old and I feel old .. and I can’t imagine sending my parents in such a place

All the best

Stayed: December 2017, travelled on business
Thank Florent H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Puro_Krakow, Dyrektor generalny at PURO Krakow Stare Miasto, responded to this reviewResponded 9 January 2018

Dear Florent H,

thank you for choosing our hotel.
I am sorry to hear, your impression connected to technical solution was average.
We will discuss all issues metioned in the review and think it over.
Thank you very much for constructive feedback.

Best regards,

Marek

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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