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Reviews (1,001)
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All reviewsjazz roomsold towngreat locationthe main squaretram noisejewish quarterrecommend this hotelair confew minutes walkwawel castletram linean upgradebreakfast was includedsuperior roomscrambled eggssalt minesrooms are small
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Reviewed 5 August 2018

This is a very good very comfortable hotel with one major flaw. Its a converted historical building and the elevator does not go to all floors. If you need an elevator to your floor you must specify in advance. Otherwise it is an excellent hotel just outside the old city, with very good streetcar (tram connections) Very nice staff excellent breakfast and wifi.

Room Tip: Make sure the elevator goes to you floor
  • Stayed: August 2018, travelled solo
    • Value
    • Location
    • Service
Thank HappyEmeritus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this reviewResponded 6 August 2018

Dear Guest,
Thank you very much for choosing to stay with us and we are so happy that you enjoyed your stay.
Our hotel is a historic building and unfortunately due to some technical limitations, the elevator in the hotel does not reach each floor directly. For our guests we offer a free luggage service.
We apologize for these inconveniences but despite this ,we hope that you will visit us in the future.
All the best
Iwona Sulikowska
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2018 via mobile

Very clean, friendly staff and although rooms are on the small size, they have everything you need.
Comfortable beds & good linen
Modern decor
Bathroom : Nice Shower with shower gel dispenser
Washbasin with hairdryer and pull out magnifying mirror
Soap and body lotion dispensers
Bath sheets huge
In room : tea/coffee making facilities
Fridge, ironing board and iron and a safe
Air con too - for us it ticked all the boxes

Breakfast : buffet style, very good. Usual continental with hams, cheese etc, cereals, fruit, cakes, toast, delicious scrambled eggs, fried eggs, beans etc juices, coffee machine, cappuccino to expressos

Fully stocked bar next to reception.

We are on the third floor and although there are teams going past it didn’t really bother us during the day - at night time with the window closed couldn’t hear any noise. Air con provided a cool room.

Would definitely recommend!

Stayed: August 2018, travelled with friends
Thank Chrissie737
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this reviewResponded 2 August 2018

Dear Guest,
Wow! What a wonderful review, Thank you very much for taking time to give us your feedback about your stay with us. We are happy to hear that our staff and service met your needs and expectations.
Thank you also for these recommendations and we are already waiting for your next visit to Krakow and of course with us in our hotel.
All the best
Iwona Sulikowska
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2018

Booked through Jet2 City Breaks, we were given a warm welcome on arrival on Monday (23/7) and were pleased to find our room was modern, clean and comfortable. Our room was a little small, however this really wasn't a concern for us. Staff at the hotel are all very helpful and friendly, and there is also a well stocked bar with a garden/terrace to relax over a drink. Breakfast was excellent with a large choice of cereals, fresh fruit, cakes and hot & cold food.

Situated just a few minutes walk from Krakow's Old Town Square, we enjoyed exploring Krakow on foot (and on Segway) in the day, and enjoyed the many restaurants & bars around the Square in the evening. When we return to Krakow, we will definitely stay at this hotel.

  • Stayed: July 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Steve P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this reviewResponded 31 July 2018

Dear Guest,

Thank you very much for choosing to stay with us and for your very positive feedback about our hotel.
We are glad that your stay was so successful and that you will come back to us in the near future.
All the best
Iwona Sulikowska
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2018

Booked our break through Jet2 City Breaks, cannot speak highly enough of this hotel and its staff. Lovely welcome when we checked in, one of the first things noticed was the cleanliness in all areas. Our Room wasn’t too small at all and very funky, towels, toiletries, water & tea/coffee changed each day. Breakfast choice was a good mix of hot & cold, along with different coffees,teas & juices. The bar area is a nice place to start or end your evening. The reception staff always friendly and helpful, they booked our Salt Mine trip and happy to let us leave our luggage for the full day due to a later flight. We will certainly want to stay here again when we return to Krakow and will be recommending it to friends who are planning a trip.

Stayed: July 2018, travelled as a couple
Thank ian s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this reviewResponded 31 July 2018

Dear Guest,
It is a great pleasure for us and also an award to receive such a wonderful comments about our hotel and your stay with us.
Thank you very much for giving us a perfect rating and for recommending our hotel to other travelers.
Looking forward to seeing you again soon.
All the best
Iwona Sulkowska
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2018

A very good hotel with clean rooms,good service from all the staff with a good selection in the breakfast buffet dining room,Will stay here on my next visit to Krakow. The location is very central giving good access to the Market Square,Shopping Centre,and the usual Krakow Tourist Sites

Room Tip: The room I stayed in was 118 which I shall ask for again on the next visit.
  • Stayed: June 2018, travelled solo
    • Rooms
    • Cleanliness
    • Service
1  Thank ROGERBLACKBIRD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this reviewResponded 31 July 2018

Dear Guest,

Thank you very much for staying with us and we are so happy that you enjoyed your stay with us.
We are so lucky to have a property in the heart of Krakow and we are glad that you found our location very convenient.
We hope to see you again very soon!
All the best
Iwona Sulikowska
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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