I decided to splash myself and directly booked a Jr. Suite. It was a mistake. This room category is very popular among families with children and you can note that when you enter a room. The cleaning service does not do much to improve the situation. It looks like the rooms are cleaned in a rush.
What I found was a big white stain on the floor, a flying insect at the bedroom, dirty curtains and the sofa bed at the living room was full of oily stains. Sincerely disgusting!
I do not rate it with a the terrible because the Hotel Management recognized the problem and they apologized but I do not rate it with a higher mark either because the only options I was given as a compensation were not satisfactory, either a room shift at midnight or a free stay at the same property. The problem here is that Olomouc is not the kind of place you happen to visit twice in your life. I think that if they were not able to offer a free night at other Nh Collection property, they should have reimbursed at least the cost of the upgrade or the price difference bwtn the cheapest room and the Jr. Suite.
After bad experiences at three NH Collection hotels, I think that this chain only offers a good variety of toiletries. The rest is very low quality but at a relatively high price.More
- Free Wifi
- Breakfast included