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“Nicely located with friendly and helpful staff”

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The Nicholas Hotel Residence
Ranked #172 of 646 Hotels in Prague
Certificate of Excellence
Reviewed 24 October 2017 via mobile

Stay 3 night at this hotel. The staff are friendly, kind and helpful throughout our stay. The room is nice and spacious but the only negative point is the stairs which u need to climb in order to reach the bed which might inconvenience elderly or those with walking issues but overall the hotel is great.

The hotel is nicely located is walking distance to several attraction, namely charles bridge, nicholas cathedral, prague castle etc. The hotel is also 5 - 10 mins walk to metro station for ease of travel.

Lastly, what really impress me is the hotel staff. I have forgotten some items when i check out and only discover after a few days. After email the management, they promptly arrange to deliver the item to me via postal service to budapest where I am at. This left a lasting impression for me on the service standard of the hotel and I would certainly stay at this hotel again if I would to visit Prague again.

Stayed: August 2017, travelled with family
Thank TeoZQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nuno S, Manager at The Nicholas Hotel Residence, responded to this reviewResponded 25 October 2017

Dear Teo,

Wonderful! It's wonderful to read your review and realize that you had a great stay with us and our service met and surpassed your expectations. Thank you so much!

We work on a daily basis to provide our guests a sense of delight and community and to have achieved that, it is a immense reward for us.

Likewise, we would be honoured to be able to host you on your next trip to Prague. Come back soon.

Kind regards,

Nuno

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14 - 18 of 139 reviews

Reviewed 20 October 2017 via mobile

Been here for a weekend, staff is amazing , friendly and clean environment, rooms are all the time clean, few steps from Charles Bridge, and few min from Prague castle ... Definitely will recommend to my friends....

Stayed: October 2017, travelled as a couple
Thank Astrit A H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nuno S, Manager at The Nicholas Hotel Residence, responded to this reviewResponded 25 October 2017

Dear Astrit,

Thank you very much for your kind words. We enjoyed having you here, as always.
Please come back soon, we are looking forward to host at The Nicholas Hotel Residence.

Safe travels,

Nuno

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Reviewed 18 October 2017

We could not sleep all night due to the noise from the tram line and the very hot room. The building is nice and the rooms are cute, but we were surprised at the high rating. I guess it is fine if you have no plans on sleeping. The staff were unhelpful and insisted we pay the entire stay; we left anywhere and found somewhere where it was possible to sleep.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Service
Thank alwaystravelling69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nuno S, Manager at The Nicholas Hotel Residence, responded to this reviewResponded 27 October 2017

Dear Joseph, Thank you for your stay at The Nicholas Hotel and also for your review.

I am sorry to read that your experience in our Hotel was not positive, because our goal is to make sure all our guests have a great stay and enjoy the Hotel and the City. Please allow me to offer an explanation to your complaints: Regarding the noise in the room, I can affirm that Room 8. (in which you stayed) is, in fact, a bit more exposed to the street than others, but, so far, it has never been as impediment of sleep for our guests. Tram activity stops at 00:30. In any case, we do have earplugs at reception available for guests with more sensitive sleep. Regarding the overheating in the room, I would like to apologize for the inability of our receptionist to lower the temperature in the room. That weekend was extraordinarily and unexpectedly warm for the season and we were not swift enough to adjust to it.
I would like you to give us another chance at The Nicholas, so please contact us next time you come to Prague and I will be glad to offer you a considerable discount as a token of our commitment to excellent customer service.

Kind regards

Nuno Soares

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Reviewed 2 October 2017 via mobile

We stayed three fabulous nights at the Nicholas Hotel Residence. We were personally welcomed by Nuno the manager who gave us lots of friendly tips. A welcome basket was waiting in our spotless room. Staff were always friendly and super helpful. Breakfast was tasty and plentiful. Highly recommend this hotel to anyone visiting Prague.

Stayed: October 2017, travelled as a couple
Thank Josie v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nuno S, Manager at The Nicholas Hotel Residence, responded to this reviewResponded 4 October 2017

Dear Josephine and Daniel,

Thank you very much for your kind and generous review. Here at Nicholas, we work daily to make our guests experience a sense of delight and community as they are individually attended. So, your words come as a full reward and an incentive to keep our efforts high.

You are always welcome to come back, we will be here to host with the same joy and professionalism.

Kind regards,

Nuno

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Reviewed 15 September 2017

The location is perfect, close to attractions and trams and bars and restaurants. The room was a mini apartment complete with comfy sofa and kitchenette. Staff were friendly and helpful. An excellent place to stay in a beautiful city.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Liz H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nuno S, Manager at The Nicholas Hotel Residence, responded to this reviewResponded 16 September 2017

Dear Liz,

Thank you so much for your review.
We are glad to have provided you a wonderful stay.

Safe travels, warm regards,

Nuno Soares

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Nicholas Hotel Residence

Address: Malostranske Namesti 28/5, Prague 118 00, Czech Republic (Formerly Amour Hotel Residence)
Phone Number:
Region: Czech Republic > Bohemia > Prague > Mala Strana (Little Quarter) , Praha 1
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Airport Transportation
Hotel Style:
#51 Romantic Hotel in Prague
#76 Business Hotel in Prague
#105 Family Hotel in Prague
Price Range: €73 - €172 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Nicholas Hotel Residence 3*
Number of rooms: 9
Official Description (provided by the hotel):
Introducing The Nicholas Hotel Residence, Prague's most charming little hotel! An unbeatable location coupled with comfortable accommodation, friendly staff and wonderful little surprises make The Nicholas the perfect choice for your Prague stay. Our cosy hotel consists of just 9 romantic apartments, located in the top floors of the historic Rococo Palace which neighbours the Saint Nicholas Cathedral. The Charles Bridge and Prague Castle are just a stones throw away. Rooms overlook the important hub of Malostranske namesti, the most important square of the Mala Strana area. Apartments are available for between 1 and 6 persons and offered as studio, 1 bedroom or 2 bedroom. Each apartment has a loft sleeping space, exposed wood beams as well as oak wood floor; kitchenettes are standard as well as dining table, couch, TV, mini-bar and free wifi throughout. ... more   less 
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Also Known As:
Amour Hotel Prague

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