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All reviews mala strana wooden beams charles bridge welcome basket prague castle tram line star customer service upstairs bedroom breakfast is served historical building sleeping area old town felt like home no air conditioning nespresso machine lower floor prague hotels
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Reviewed 20 October 2017 via mobile

Been here for a weekend, staff is amazing , friendly and clean environment, rooms are all the time clean, few steps from Charles Bridge, and few min from Prague castle ... Definitely will recommend to my friends....

Stayed: October 2017, travelled as a couple
Thank Astrit A H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nuno S, Manager at The Nicholas Hotel Residence, responded to this reviewResponded 25 October 2017

Dear Astrit,

Thank you very much for your kind words. We enjoyed having you here, as always.
Please come back soon, we are looking forward to host at The Nicholas Hotel Residence.

Safe travels,

Nuno

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Reviewed 18 October 2017

We could not sleep all night due to the noise from the tram line and the very hot room. The building is nice and the rooms are cute, but we were surprised at the high rating. I guess it is fine if you have no plans on sleeping. The staff were unhelpful and insisted we pay the entire stay; we left anywhere and found somewhere where it was possible to sleep.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Service
Thank alwaystravelling69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nuno S, Manager at The Nicholas Hotel Residence, responded to this reviewResponded 27 October 2017

Dear Joseph, Thank you for your stay at The Nicholas Hotel and also for your review.

I am sorry to read that your experience in our Hotel was not positive, because our goal is to make sure all our guests have a great stay and enjoy the Hotel and the City. Please allow me to offer an explanation to your complaints: Regarding the noise in the room, I can affirm that Room 8. (in which you stayed) is, in fact, a bit more exposed to the street than others, but, so far, it has never been as impediment of sleep for our guests. Tram activity stops at 00:30. In any case, we do have earplugs at reception available for guests with more sensitive sleep. Regarding the overheating in the room, I would like to apologize for the inability of our receptionist to lower the temperature in the room. That weekend was extraordinarily and unexpectedly warm for the season and we were not swift enough to adjust to it.
I would like you to give us another chance at The Nicholas, so please contact us next time you come to Prague and I will be glad to offer you a considerable discount as a token of our commitment to excellent customer service.

Kind regards

Nuno Soares

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Reviewed 2 October 2017 via mobile

We stayed three fabulous nights at the Nicholas Hotel Residence. We were personally welcomed by Nuno the manager who gave us lots of friendly tips. A welcome basket was waiting in our spotless room. Staff were always friendly and super helpful. Breakfast was tasty and plentiful. Highly recommend this hotel to anyone visiting Prague.

Stayed: October 2017, travelled as a couple
Thank Josie v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nuno S, Manager at The Nicholas Hotel Residence, responded to this reviewResponded 4 October 2017

Dear Josephine and Daniel,

Thank you very much for your kind and generous review. Here at Nicholas, we work daily to make our guests experience a sense of delight and community as they are individually attended. So, your words come as a full reward and an incentive to keep our efforts high.

You are always welcome to come back, we will be here to host with the same joy and professionalism.

Kind regards,

Nuno

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Reviewed 15 September 2017

The location is perfect, close to attractions and trams and bars and restaurants. The room was a mini apartment complete with comfy sofa and kitchenette. Staff were friendly and helpful. An excellent place to stay in a beautiful city.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Liz H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nuno S, Manager at The Nicholas Hotel Residence, responded to this reviewResponded 16 September 2017

Dear Liz,

Thank you so much for your review.
We are glad to have provided you a wonderful stay.

Safe travels, warm regards,

Nuno Soares

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Reviewed 2 September 2017 via mobile

Centrally located "below St. Nicholas church's tower", this small hotel with his Maisonette room under the roof was a perfect fit for us as a family of four. The room was huge which should be perfect for the kids on a rainy day. We've been welcomed by friendly staff and a welcome gift basket including wine, beer and small snacks. The breakfast, served just outside the rooms was surprisingly good as well. The only minor negative point was the missing parking facilities around the hotel which they of course can't be blamed for. Summarized a perfect choice for a vacation in Prag with family. Many thanks again to the friendly staff.

Stayed: September 2017, travelled with family
Thank flellig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nuno S, Manager at The Nicholas Hotel Residence, responded to this reviewResponded 16 September 2017

Dear Flellig,

How wonderful to read your review. We feel complete as an Hotel, as we aim to provide the best stay possible to each of our guests. Thank you so mush and always feel welcome to return to The Nicholas Hotel Residence.

See you soon,

Nuno

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