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“Location, style and service!”
Review of Smetana Hotel

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Smetana Hotel
Ranked #94 of 646 Hotels in Prague
Certificate of Excellence
Reviewed 16 October 2012

Pachtuv Palace is a suite hotel. Given that we were celebrating an anniversary the staff put us in a "special" suite. The room was very spacious and consisted of a large living/dining room, a half bath and an ensuite bedroom. The space felt like it was once an attic - it was on the 3rd floor and reached only by stairs.The walls sloped. There was only one full window that looked onto the courtyard. The rest were dormer windows that tilted inward. There were several skylights. The furniture and lighting were a pleasant mix of old and new. The room had exposed wood beams which made it a bit difficult to navigate the space as we are tall people. I felt like I was always stooping so I would not hit my head.The closet was akwardly placed under some beams with poor lighting.The bathroom was very modern with a tub/shower combination. Bathrobes and lotions were of high quality. The kitchen area was equiped with a coffee maker and a fridge. The mini bar was very reasonably priced. Turn down service was provided and the chocolates were heavenly! We used their airport pick up service and that was very efficient. Well worth the money if you do not know where you are going - not to mention being picked up in a mercedes! Upon arrival we were offered champagne. The lobby is small and well appointed. The outside space is amazing - featuring several comfortable seating arrangements, heaters and beautiful statues. As it was fall most of the flowers were gone but I can only imagine how beautiful it is in spring and summer. The location of the hotel made it worth what we spent. We were steps away from the Charles Bridge. The hotel staff spoke English and were anxious to do anything to make our stay pleasant. Wendy especially went out of her way to assist us with other travel arrangements - even sending a car to the train station to purchase our tickets for the next leg of our journey.Upon check out I asked to see another suite - one in the main building serviced by an elevator. The room was large with beautiful large windows opening to a view of the river. I would have perferred that space over what they had upgraded us to. If stairs are an issue for you make sure you ask for a room that is accessible by elevator. As we were leaving workmen were setting up scaffolding in the front of the building for repairs. Staff said the work would take about 6 weeks.

  • Stayed: October 2012, travelled as a couple
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Thank klenc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 15 October 2012

Have just returned from a 2 night birthday weekend and stayed here in a deluxe room. The location of this hotel is perfect, right next to Charles bridge. The staff were very welcoming and professional, very helpful and we even had a small bottle of wine in our room on arrival for my boyfriends birthday. Very luxurious hotel, lovely location, a treat to stay in. Great service , Thanks very much for a lovely stay.

  • Stayed: October 2012, travelled as a couple
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Thank beanster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2012

After an 18-hour journey from the USA we did not want to hear that our hotel was overbooked. But Tomáš made the transition seamless by accommodating us at an upgraded room at their sister Riverside hotel and providing taxi service to and from. We checked in at Pachtuv Palace a day later and were upgraded to an EXQUISITE suite. Every staff member at this hotel has a vanguard of Customer Service. I recommend this hotel as a beautiful accommodation with spectacular service. It is also a superb location with a tram stop in front of the hotel as well as walking distance to attractions on both sides of the river!

Room Tip: Suite 404 provides a beautiful view of the Charles Bridge and palace beyond.
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  • Stayed: October 2012, travelled as a couple
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1  Thank SchnauzerBridget
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2012

Finding that our view from our bedroom window was THE picture you see anytime there's a photo of Prague was going to be a good start anyway but the rest of the hotel pretty much matched our expectations. Wendy on reception was like having our own personal tour guide booking restaurant tables and concert tickets for us. Nothing was too much trouble. And her advice was spot on. I didn't see any hotel in the city better placed for exploring the old city. We booked the hotel Mercedes to collect us from the airport. At 800 kroner (about £32) it's only slightly dearer than a taxi (about 650/700 kroner) but so convenient and a classy way to start your holiday - we would recommend it. Having tea and coffee making facilities in the room was a first for me in a European hotel and much appreciated. The room was large, well equipped and I'm sure in the summer the air conditioning would be a real plus.

  • Stayed: October 2012, travelled as a couple
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Thank KateC222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2012

We stayed here for 5 days in September.we had a deluxe suite which was huge.we did not like the room given to us,so we requested for a different room which they gave us without any fuss.The views are great when u go up to the window.very close to the old town.belluve the restraunt next door is great.A bottle of water in the room would have been nice.maid service twice a day was appreciated.lovely comfortable bed.bathrooms are small and the little blue tiles are dirty.Loccitane products are nice.would definitely stay again.The breakfast could have been better.
l

Room Tip: Ask for a room facing the castle.
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  • Stayed: September 2012, travelled as a couple
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Thank bhavana m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Smetana Hotel

Address: Karoliny Svetle 34, Prague 110 00, Czech Republic (Formerly Pachtuv Palace)
Region: Czech Republic > Bohemia > Prague > Stare Mesto (Old Town) , Praha 1
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#42 Romantic Hotel in Prague
#46 Business Hotel in Prague
#59 Family Hotel in Prague
#82 Luxury Hotel in Prague
Price Range: €112 - €267 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Smetana Hotel 5*
Number of rooms: 48
Official Description (provided by the hotel):
Smetana Hotel (formerly Pachtuv Palace) is located in a prime location in the heart of the city and is closely linked with great names of the music world like Wolfgang Amadeus Mozart, ancient and contemporary celebrities. Steps away from Charles Bridge, within easy walking distance to all major landmarks of the Prague. Pachtuv Palace provides an average room size of 65 sqm, fantastic views, air-conditioning, kitchenettes, free internet, fitness room, in-room massages and more. ... more   less 
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Also Known As:
Mamaison Pachtuv Palace Prague
Mamaison Pachtuv Palace Hotel Prague

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