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Reviews (808)
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52 - 57 of 808 reviews
Reviewed 6 August 2017 via mobile

Excellent customer service at this location, perhaps the best we've ever had at any IHG location. Rooms are nicely appointed with lots of minor amenities and the beds were of good quality. While not quite near the city center it was an easy 3 minute uber in to the main sights.

Stayed: August 2017
Thank Jake K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnGuestRel1, Manager at Holiday Inn Prague Congress Centre, responded to this reviewResponded 7 August 2017

Dear Jake K,

Thank you for taking the time to tell us about your experience at Holiday Inn PRAGUE CONGRESS CENTRE.

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Sincerely,
Romana Štěpánová
Resident manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2017

It is fairly hotel, good but not perfect, with ok location, service is ok, and the room is normal, clean and not luxury. I did not find nothing bad, but not impressive as well.The only thing good is the room is quite ok to compare with other same level hotel.

  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank wil331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnGuestRel1, Manager at Holiday Inn Prague Congress Centre, responded to this reviewResponded 4 August 2017

Dear guest,
Firstly, I would like to thank you for taking the time to write your review following your recent stay at our hotel. Receiving customer feedback is of the utmost importance to us as it assists us in monitoring the service and standards we offer our guests.

Kind regards,
Romana Štěpánová
Resident manager

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Reviewed 23 July 2017

Front desk staff appeared not happy to their job, that customers had to follow their instruction, in particular the one called Phillip. Arrived hotel just after 12.20, not able check in, must waited until 2 pm as stated per booking. However, some customers managed to get their room as soon as they walked in. At 2 pm, only some rooms were available to our group. Raised question why Holiday Inn was not able to provide room after 2 pm, and demanded to talk to front desk manager. After 10 or minutes, finally managed to get our rooms. But the front desk manager NEVER showed up! Room was OK, but appeared old. Conclusion, THIS HOTEL IS UNDER SOCIALIST STYLE MANAGEMENT, DO NOT EXPECT THE TRADITIONAL HOLIDAY INN'S WESTERN HOSPITALITY & HELPFUL SERVICE.

Room Tip: Quiet, but without view.
  • Stayed: July 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank Turicum7430
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnGuestRel1, Manager at Holiday Inn Prague Congress Centre, responded to this reviewResponded 26 July 2017

Dear Mr. Turicum,
I would like to thank you for your feedback.
We really appreciate your opinion. I am very sorry we did not meet your expectations regarding your stay in our hotel. Trust me we do our best next time you would like to decide to stay in our hotel.
Best Regards
Romana Štěpánová
Resident Manager
Holiday Inn Prague Congress Centre

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Reviewed 21 July 2017

We had used Yelp to locate a restaurant for dinner. The restaurant was closed. It was late and we stopped decided to have dinner at the hotel. It was one of the best meals we have had in a long time and our best while in Europe. Who would have thought that a Holiday Inn would have such an excellent meal. It was a pleasant way to end a low day.

Room Tip: The rooms are not big if you are used to US standards, but are very functional
  • Stayed: June 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Ron L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnGuestRel1, Manager at Holiday Inn Prague Congress Centre, responded to this reviewResponded 26 July 2017

Dear Mr. Ron,
I would like to thank you for your feedback.
I am glad you enjoyed your stay with us. We are looking forward to welcome you back in our hotel soon.

Best Regards
Romana Štěpánová
Resident Manager
Holiday Inn Prague Congress Centre

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Reviewed 21 July 2017 via mobile

We stayed for two nights at the Holiday Inn Congress Centre and are very impressed. Spacious, clean and modern rooms with coffee / tea facilities. Breakfast was very good and staff are friendly and helpful.

Stayed: July 2017, travelled as a couple
Thank Hubert K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnGuestRel1, Manager at Holiday Inn Prague Congress Centre, responded to this reviewResponded 26 July 2017

Dear Mr. Hubert,
we are very happy you enjoyed your stay in our hotel. Thank you for your nice comment about our staff, it is something our staff takes great pride in, so we value your feedback.
We look forward to welcoming you back to Holiday Inn Prague Congress Centre.

Best regards,
Romana Štěpánová
Resident manager
Holiday Inn Prague Congress Centre

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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