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All reviewsmetro stationcity centreold townsuperior roomclose to the airportbusiness triplarge hoteltea and coffee making facilitiespublic transportconvenient locationbreakfast buffet isczech republicexcellent hotelbeautiful citycharles bridgeyogurtstops
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Reviewed 21 August 2015

this hotel is a catch.pricy,service ok, aircon, good place near city center good breakfast, a little crowdy in the morning but all in all more than ok. especially the stuff is very helpful.i will come back ti this hotel.


  • Stayed: August 2015, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Amoma.com
Thank norbertg720
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diplomat011, Generální ředitel at Vienna House Diplomat Prague, responded to this reviewResponded 24 August 2015
Google Translation

Lieber Norbert,

Vielen Dank für Ihre Rezension über Ihren letzten Aufenthalt in Diplomat Hotel . Wir freuen uns, dass Sie unseren Aufenthalt sehr genossen und hoffen, Sie wieder begrüßen bald es uns !

Mit freundlichen Grüßen,

Mathieu Rouri
Generaldirektor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2015

Very good help from receptions
No late night food (but not far from a busier area)
Comfortable bed, room decent sized
Not near city center, but only a 2 minute walk to the subway station - VERY convenient location (would recommend to buy a 2 day pass for public transportation)
Due to lots of construction on the tram lines it was sometimes easier at night to use a taxi (still a cheap option to get back to the hotel)

  • Stayed: July 2015, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank AmandaVanWestgate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diplomat011, Generální ředitel at Vienna House Diplomat Prague, responded to this reviewResponded 24 August 2015

Dear Amanda,

thank you so much for your positive review about Diplomat Hotel. I was really glad to read your objective comments. Me and my team we are dedicated to provide the highest level of service for our guests and share an authentic experience of Prague.

Thank you once again for your kind feedback, I will be looking forward to welcoming you in our hotel again soon.

Sincerely,

Mathieu Rouri
General Manager

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Reviewed 18 August 2015 via mobile

The staff on the reception was all very friendly, always wanting to help. The food was impeccable!! The rooms wasn't too incredible but for the price they were still nice. The roof top terrace is an absolutely beautiful part of the building with a stunning view of Prague castle. A bit further away from the main centre of Prague than expected but in a taxi it was no more than 500czk. MUST TRY THE DIPLOMAT BURGER!!!!!! It is INCREDIBLE!! Breakfast was very nice with an extremely wide variety of different cultured foods.
All in all, very pleased with the staff, services and the rooms and will definitely be returning!

Stayed: August 2015, travelled with friends
1  Thank grant e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diplomat011, Generální ředitel at Vienna House Diplomat Prague, responded to this reviewResponded 19 August 2015

Dear Grant E,

what a nice comment of yours. I would like to thank you for your kind words about Diplomat Hotel. I am delighted that you enjoyed your stay and the we could contribute to your great experience.

Thank you once again and I hope to see you soon.

Sincerely,

Mathieu Rouri
General Manager

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Reviewed 18 August 2015

Shared a double room for a week, the room worked really well for us with everything we needed (free Wifi, fridge, TV, safe) and the location was good being so close to Dejvicka metro as we spent much of our time exploring the city. The AC wasn't very strong which made sleeping a little difficult at night, but it was also a very very hot week. Breakfast was very good with plenty of hot and cold food on offer, and the staff were generally very helpful and polite, helping me find a pharmacist and arranging an early morning drive to the airport when we left. Trying to speak some Czech was appreciated by the staff there but 99% of them also spoke English.

  • Stayed: August 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank mrkev506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diplomat011, Generální ředitel at Vienna House Diplomat Prague, responded to this reviewResponded 19 August 2015

Dear Mrkev506,

I would like to thank you on behalf of my great team for such a nice comment about your stay in Diplomat Hotel. We are happy that we could contribute to your great experience. I will definitely share your kind words with entire team of the hotel, it is guests like you who keep us determined to constantly improve our services and strive for perfection.

Thank you once again and I am looking forward to welcoming you in our hotel again soon.

Sincerely,

Mathieu Rouri
General Manager

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Reviewed 17 August 2015

I stayed here with my family from the 6th to 9th of August. I liked the location since it was hardly a 2-3 minutes walk away from the Metro - and from there 10 minutes into the city centre. We had a nice, spacious room (we were staying in the Superior rooms) and the amenities were good enough. The best part of the hotel ->The breakfast spread was amazing - caters to a large variety of options. We could have a hearty breakfast every morning prior to heading into town.

The biggest problem with the hotel was the AC. I do not know if this is an issue through the rest of the year - but this period was the peak of the heat wave with temperatures ranging between 35-37 Celcius. The AC was simply inadequate to deal with this heat. We were hoping to spend the late afternoon in the hotel to avoid the peak of the heat - but that was not an option due to the AC. I can see that others have also pointed this out in their reviews - so surely this is something the hotel management needs to address on a priority.

  • Stayed: August 2015, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank I R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diplomat011, Generální ředitel at Vienna House Diplomat Prague, responded to this reviewResponded 18 August 2015

Dear IR,

I would like to thank you for taking the time to write such detailed review about your stay in Diplomat. I am really delighted that you enjoyed our room as well as breakfast buffet. I was really concerned to read your feedback about AC quality, this is something that is already taken as a serious topic of mine and I am constantly working on improving the quality of our air conditioning. I would like to ensure you that we are in the renovation process and all AC units will be renewed or changed in all guest rooms in order to ensure maximum comfort of our guests.

Thank you once again for your objective feedback. I do hope that we will have a chance to welcome you in our hotel in future.

Sincerely,

Mathieu Rouri
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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