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Reviews (523)
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All reviewsthe mexican restauranttram stopcity centreold townfree wifinice hotelno tea coffee facilitiesmain townhuge bedstayed here for three nightshot itemsreception staff arewithin easy reachtransport linksbeautiful cityshort breaktwin beds
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Reviewed 17 July 2017 via mobile

We stayed two nights at this hotel we found it to be old,tired and overdue for a makeover the food presented to us for dinner on the first night was terrible, the breakfast was ok but have had better at other 3 star establishments. I found the staff rude and unhelpful on two occasions with two different staff members. I will not stay here again.

Stayed: July 2017, travelled as a couple
Thank Warrick P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anastasia S, Manažer komunikace s hosty at Plaza Alta Hotel, responded to this reviewResponded 4 days ago

Dear customer,
thank you for your feedback.
Also, a big thank you for choosing us.
We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.
Thank you for taking the time to provide a feedback about your experience.
We hope to have another opportunity to welcome you back.
Looking forward to seeing you back.
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2017 via mobile

Came with a tour group & they gave me room 403 with NO air conditioner! I called the front desk & they came. It no solution still NO air! The lighting in the rooms & everywhere is very dim. We had a group dinner at the hotel & it was DISGUSTING & the restaurant was HOT NO AIR!
I will NEVER stay here!

Stayed: July 2017, travelled with friends
2  Thank Teach2418
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anastasia S, Manažer komunikace s hosty at Plaza Alta Hotel, responded to this reviewResponded 4 days ago

Dear customer,
thank you for your feedback.
Also, a big thank you for choosing us.
Please receive our apologies for any inconvenience happened to you during your stay.
We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.
Thank you for taking the time to provide a feedback about your experience.
We hope to have another opportunity to welcome you back.
Looking forward to seeing you back.
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2017

This hotel is situated in walking distance from the tram lines. They provide clean rooms and free wifi. The wifi signal strength is very poor in the room. You need to get out to the common area for better reception. Their breakfast buffet is good; but the coffee is served from vending machines and you have to stand in a line to get your coffee. The staff are very friendly and courteous.

  • Stayed: June 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Radhakrishnan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anastasia S, Manažer komunikace s hosty at Plaza Alta Hotel, responded to this reviewResponded 5 days ago

Dear customer,
thank you so much for your warm feedback, we appreciate it so much.
Also, a big thank you for choosing Plaza Alta Hotel in Prague.
We are glad your stay in our hotel brought only the best memories.
We believe your opinion will help other travelers in their decision-making when planning a trip to Prague.
We hope to have another opportunity to welcome you back.
Looking forward to seeing you back.
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2017

A Pleasant modern hotel with amenities nearby, quite far from the best parts of Prague but its only a tram ride away.

Rooms are clean and modern with A/C should you need it.
Staff pleasant and helpful.

Breakfast has a reasonable selection of hot and cold.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Jonny.UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anastasia S, Manažer komunikace s hosty at Plaza Alta Hotel, responded to this reviewResponded 5 days ago

Dear customer,
thank you for your feedback.
Also, a big thank you for choosing us.
We are glad your stay in our hotel brought only the best memories.
Thank you for taking the time to provide a feedback about your experience.
We hope to have another opportunity to welcome you back.
Looking forward to seeing you back.
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2017 via mobile

The hotel was very good in a good location not far from the town center and only 2 minutes walk from the public transportation.clean comfortable rooms and a very good breakfast! the price was reasonable and we had a good time!

Stayed: May 2017, travelled as a couple
Thank Pantelhs P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anastasia S, Manažer komunikace s hosty at Plaza Alta Hotel, responded to this reviewResponded 5 days ago

Dear customer,
thank you so much for your warm feedback, we appreciate it so much.
Also, a big thank you for choosing Plaza Alta Hotel in Prague.
We are glad your stay in our hotel brought only the best memories.
We believe your opinion will help other travelers in their decision-making when planning a trip to Prague.
We hope to have another opportunity to welcome you back.
Looking forward to seeing you back.
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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