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2 - 7 of 84 reviews
Reviewed 4 weeks ago

This is a beautiful and clean hotel centrally located in the city. The staff was very very helpful and friendly. The spa was just amazing and you can choose between different treatments. Breakfast and the dinner buffet could be much much better.....That is the ONLY reason that I gave this hotel 4 star. Thanks to the hotel for a wonderful stay:)

  • Stayed: September 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank elmiran77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luxury Spa Hote... O, Manažer komunikace s hosty at Luxury Spa Hotel Olympic Palace, responded to this reviewResponded 6 days ago

Thank you very much for your visit and nice feedback. We are happy you liked your stay in our hotel. We are sorry, you did not find your favourite meal on our buffet. I hope you enjoy the meal next time. Your sincerely, Jitka Štolfová, Front Office Manager

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Reviewed 30 April 2018

We bought a 7 nights package that included a full board and 18 spa procedures/treatments. Lucie from the reception was the first person we were greeted by. She was wonderful, very helpful and extremely professional. She resolved everything we needed (during our stay) fast and promptly. The food at the restaurant vas very good and fresh with a nice vegetarian variety - our compliments to the chef!
Mr. Marcel Dvorak and Ms. Denisova (restaurant managers) and their crew: Katia, Tereza and Anfisa gave us an impeccable service! Very caring and professional staff! Same for the House Keeping, great service all across the board. Alena Vavrinova took care of us with much love and we came back to a spotless, well organized room every day.
We were very disappointed with the spa treatments. Comparing to other spa treatments we experienced at Karlovy Vary during our previous visits, this one is really nothing to write home about..The therapists at the spa were trying to be pleasant, but lacked basic care and were NOT professional at all. We didn't enjoy the treatments and ended up skipping some treatments (although we paid for it in advance). The location is another problem. The hotel is situated up the hill. There is no sidewalk on the side of the hotel, which makes it quite dangerous waking up the road when the cars are driving at you. On rainy days it's extremely challenging to run down to the Colonnades, three times a day, to drink cure water. The hotel doesn't have any garden or an outside porch with lounge chairs. Overall, it was a good experience, except we will never come back to this spa for treatments.

  • Stayed: April 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Deborah10102018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OLYMPIC_PALACE, Manager at Luxury Spa Hotel Olympic Palace, responded to this reviewResponded 4 May 2018

Dear Mrs. Deborah,

Thank you for taking the time to share your feedback. We appreciate that you enjoyed our restaurant and friendly staff.
We are sorry you did not share with us your negative experience at the spa during your stay in order to solve the problem immediately. Next to the hotel there is a sidewalk that takes you directly to the colonnade, moreover hotel is situated in a very calm historical city center, with the minumum number of cars. However our guests can also you stairs directly to get to the Mill Colonnade or the lift to get to the Market Colonnade.
There is a very calm terrace at the hotel with lounge chairs.

Best regards,
Stanislav Kochubey
sales manager

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Reviewed 12 April 2018 via mobile

This was a truly excellent hotel, a five star deluxe experience. Everything was very good, professional and super clean. I have been on resorts in Switzerland very similar that cost five times more a day than this hotel and have nothing more to offer. The spa was amazing we had three treatments a day and we saw the spa doctor for a consultation. He food was included in our plan, it was very good, large selection and the staff very professional. The table is set beautifully, the food area is kept very clean and controlled. The room was very large and comfortable. I am definitely returning again!

Stayed: April 2018, travelled with family
Thank Bluerosa667
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OLYMPIC_PALACE, Manažer at Luxury Spa Hotel Olympic Palace, responded to this reviewResponded 14 April 2018

Thank you so much for your great review, we are really glad you were satisfied with our hotel and we would like to see you here again soon! Thank you and Best regards Alena Sydorchuk, Sales Manager

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Reviewed 28 August 2017 via mobile

Visiting a new destination for rest and relaxation and not speaking the language can be a stressful and unpleasant experience. And so the temporary home you choose plays a big role in turning it into a pleasurable and extremely comfortable experience. This hotel was exceptional in each and every way. From the amazing customer service at check in to the spotless cleanliness of the rooms to the professionalism of the spa staff and the warm welcome of the ladies and men serving in the restaurant and much more.... i felt welcomed and spoilt. Thank you Olympic Spa Hotel Community for making my stay not only memorable - but definately a repeat in my future travels to KV.

Stayed: August 2017, travelled solo
Thank Fatin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2017 via mobile

This is the fourth day of staying here and so far I'm really disappointed at the staff's service and attitude towards us. Firstly, they had little to offer and nothing we wanted was available when we called room service at night, knowing that the 9pm-7am room service menu had much more choices than what was told on the phone (apparently only 2 cheese sandwiches and a baguette was available yesterday night, we couldn't even add more quantities if we wanted). Secondly, when we booked the spa services, it took us more than an hour to book appointments for 4 people only (the lady probably couldn't understand English very well, but she was polite nevertheless). Lastly, I called the reception to fix my night lamp, he kept sighing on the phone and made me feel like I'm bothering him.The person that came fixing just turned the switches next to the door off and on, and when the lamp would not work, he didn't even attempt to inspect it, and told me that someone will fix it tomorrow morning. The rest of the services were great, the hotel is beautiful but it's a pity that some of the staff were rude towards us.

Stayed: August 2017, travelled with family
2  Thank Noora F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoseDlohos, Manažer at Luxury Spa Hotel Olympic Palace, responded to this reviewResponded 31 August 2017

Dear Noora,
thank you very much for taking your time to write your oppinion on our hotel. We are a medical spa hotel focused on long term stays with Carlsbad treatment. In top seasson and high occupancy its very hard for us to make a schedule for wellness procedures as you asked for. More than that four massages at one time for four people. For everybody is better to book any SPA service ahead.
Our technician are ready to fix anything during the day until 7pm, in case something happend during the evening and night, the night ship colleagues are not able to fix it by them selfs, is the waiting for repair until morning unfortunately the only solution.
Rude staff is something that we cannot accept in our hotel and please get my sincerely apologies for it. Its on behavior of every collegue of us and with a continuosly training and motivation, I hope we are on the best way to improve it.
With best regards from Karlovy Vary, Josef Dlohoš, sales manager

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