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“Poor customer service”
Review of Hotel Vitkova Hora

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Hotel Vitkova Hora
Ranked #40 of 90 Hotels in Karlovy Vary
Reviewed 4 September 2015

Looks like they had short staffed and I had unpleasant situation with the billing. Most of the time there was no ladies on the reception desk and the waitress was doing receptionist task if you ask them. (the restaurant and desk are next to each other)
So, I had a check out at the end of my staying and the waiter was at the desk. He gave me a total bill and I payed cash.
Couple days later I saw a transaction on my bank card for this hotel for the same amount. Booking.com charged me, because the hotel said that I left and didn't pay.
Wow! What a lie!
Hotel never answered on my messages.
Other things was nice

  • Stayed: May 2015, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Anna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 9 of 32 reviews

Reviewed 5 August 2015

Hotel location is great. Nice view on Karlovy Vary and on the airport. Although beeing very close to the airport, it is very quite. Karlovy Vary are nice 30 minutes walk down hill.
Staff friendly. Hotel corresponds ***. Ratio price x what you get is good. (Karlovy Vary belong to most expensive places in CZ).
What we appreciated a lot was the approach of the owner to problem solving.
(We were given keys from the room and room was not cleaned, there was wedding one nigth very loud till morning hours.... everything solved so we left with good feelings).

Stayed: August 2015, travelled as a couple
Thank Ivana274687
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2014

Hotel is located on top of a hill with a panoramic view on old part of the city. Very friendly and helpful staff ! The rooms are a good size also has a balcony with two chairs and a table. Lots of storage space, modern furniture and TV. Very clean. Free WI-FI. In the evening patio looks very inviting with a good music and lights on. The cozy restaurant with good food and professional service ( Saturdays and Sundays special menu). Prices very low. Breakfast is included - very tasty, big choice. It was a bargain, definitely good value for Your money.

  • Stayed: October 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Malwina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 23 August 2014

This hotel is located at the top of a hill overlooking Karlovy Vary. Beautiful location in a quiet corner of the Czech Republic.
Note that Sat Nav is not the best when entering the post code. It will take you to the centre of the local village - keep going straight on for around 2 km, you'll then see the sign for the hotel up a hill on the right.
Also don't be put off by the local airport - when we were there we did not see 1 plane land or take off. Those on the tarmac were of the small single engine variety.
Room was clean spacious and modern, breakfast is also included in the rate.

Note - This is no lift in the hotel - if you have heavy bags prepare to walk up (up to) 3 flight of stairs.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2012

This hotel has great location...not far from city of Karlovy Vary, close to the airport but still outside enough to enjoy the privacy and silence. We loved the city view you have there.
The apartments are sized sufficently, equipped according to the expectations versus the money, you pay.
We had only the breakfast, which was OK for the money again, however, nothing special.

I can recommend this one, as it is great value for money with fantastic location, if you are looking for quite place.

Room Tip: city view ask for the double bed
See more room tips
  • Stayed: January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank kusabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Vitkova Hora

Address: Olshova Vrata 59, Karlovy Vary 360 01, Czech Republic
Region: Czech Republic > Bohemia > Karlovy Vary Region > Karlovy Vary
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #40 of 90 Hotels in Karlovy Vary
Price Range: €28 - €100 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Vitkova Hora 3*
Number of rooms: 9
Official Description (provided by the hotel):
Not very far from the centre of the town, at the very edge of the natural reserve of the Slavkovski Forest, a very pleasant hotel has been newly reopened which will be warmly remembered by many of you. The place you deserve - Hotel & excursion restaurant Vitkova Hora. The cozy hotel can sleep 24 people in luxurious rooms with the possibility of extra beds for very advantageous prices. ... more   less 
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