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2 - 7 of 781 reviews
Reviewed 6 October 2019

Everything was great--location, room, breakfast, comfort---except shower in room 103 drained very slowly. But it did drain. Location was a pleasant stroll to Old Town, gate to Castle, the river. Breakfast buffet was varied and plentiful.

Date of stay: September 2019
    • Location
    • Rooms
    • Service
1  Thank Mary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelBellevueCK, Manažer komunikace s hosty at Hotel Bellevue, responded to this reviewResponded 24 November 2019

Dear Mrs. Mary R,

thank you for choosing our hotel for your stay and for dedicating your time to sharing your valuable review here.

It is great that you had mostly one pleasant stay with us and that you appreciated the hotel central location, our breakfast offer and room comfort.

I have forwarded your note on the slow drain to our maintenance department and my colleagues already fixed the situation. Thank you for the feedback.

On behalf of all my colleagues, I really hope to welcome you here again soon.

With kind regards,
Anna Čermáková - Guest Relations Manager
Team Hotel Bellevue

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2019

We booked 2 rooms in this hotel and stayed for one night. There are not much choice in this small town. The hotel is crowded with group tours. Breakfast is lousy with very little choice. You need to park your car 10 minutes walk from the hotel after unloading your luggage at a spot 20m away from hotel. Cars are forbidden to drive into the historical small town. The Roof-top rooms are terrible as there is no window but just a small glass frame high up. The rooms make us feel like living in old boarding hostel with small toilet and unpleasant room layout and bedding. The only good thing is the helpful and friendly staff. The town is lovely and worth a visit (day-trip). Overall, it is quite a disappointing stay for us.

Date of stay: May 2019
    • Value
    • Location
    • Service
Thank goforholiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelBellevueCK, Manažer komunikace s hosty at Hotel Bellevue, responded to this reviewResponded 6 September 2019

Dear goforholiday,

thank you choosing our hotel and for devoting your time to sharing here your valuable review.

It is great that you are appreciating our personnel attitude since our goal is to treat each guest with the best manner possible.

I am truly sorry though that your expectations were not quite met and that you did not enjoy your stay with us fully. The parking situation is indeed very complicated in the entire town, that is why we are really glad to have the opportunity to cooperate with a local brewery parking facility, which is located cca meters from our hotel and provides a guarded private parking option. Not every lodging in Český Krumlov has this opportunity so we are really glad we can offer this option for our clients.

I have forwarded your breakfast feedback to our F&B manager, so we will definitely discuss the possible improvement. In case you would have more specific suggestions we will be happy to receive them.

Our hotel belongs with the entire town to the UNESCO world heritage list and since our building was originally built in the 16th century, the room size and dispositions are quite limited, therefore we offer different room categories in order to satisfy different requests of our clients because the room demands might be various from just basic superior rooms to the most luxurious presidential suites.

On behalf of the entire team, I truly hope to welcome you here again and maybe surprise you with our improved services.

With kind regards,
Anna Čermáková
Team Hotel Bellevue

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2019 via mobile

We have stayed in hundreds of hotels over the last few years big and small. This ranks with the best. The positives: clean property and room, good water pressure in sink and bath, good room and bath lighting, quiet room, comfortable bed, clean linens, good WiFi, decent breakfast buffet, walking distance to restaurants, shops, and castle, friendly and accommodating staff, secure bicycle storage in courtyard, good elevator. The negatives: no air conditioning but they give you a room fan ( this wouldn’t be enough in really warm weather so be forewarned), bath tub with hand held shower is ridiculously difficult to use ( you end up flooding the bathroom floor ( they need a different arrangement). Bottom line- good hotel with a couple deficiencies.

Date of stay: August 2019
Trip type: Travelled as a couple
2  Thank funhogs2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelBellevueCK, Guest Relations Manager at Hotel Bellevue, responded to this reviewResponded 14 August 2019

Dear funhogs2,

I would like to thank you for choosing our hotel for your stay in Český Krumlov and for spending your time sharing your valuable review here.

It is the best reward for us to read that you had mostly one enjoyable stay with us and that you appreciated the room equipment and cleanliness, our central location, breakfast offer and also the personnel attitude. Since our goal is to focus on customer service and make each guest feel like home, your kind words are very important for our feedback.

Regarding the inconvenience you are mentioning: I would also like to thank you for these comments which are very important for us in order to improve the services. I have already forwarded your note on the shower setup to our maintenance department, so we are currently solving this issue.
Concerning the air-conditioning absence: it is very difficult in the UNESCO protected area to build such equipment in the historic building which our hotel is. There is a need for permission from the locat preservation office and this process is very complicated. Hopefully, we will find an alternative solution soon, meanwhile, we are providing the fans in all the rooms as you are mentioning.

On behalf of the entire team, I truly hope to welcome you here again soon.

With kind regards,

Anna Čermáková
Team Hotel Bellevue

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2019

Spent New Years Eve here. Beautiful hotel with an amazing restaurant - the food was super delicious. Also it is in a pretty location, walking distance from the city centre. Rooms were specious and very clean. All staff was helpful and friendly

Date of stay: December 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank kristinaoreilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelBellevueCK, Guest Relations Manager at Hotel Bellevue, responded to this reviewResponded 14 August 2019

Dear kristinaoreilly,

thank you for choosing our hotel for your stay and for devoting your time to sharing here your kind review.

We are all happy to read that you had an enjoyable stay with us and that you liked mostly the Le Jardin restaurant, our central location, the room cleanliness and also the staff attitude. Since our goal is to make each guest feel like home, your feedback is highly appreciated and I will forward it to the entire team.

On behalf of the team, I truly hope to welcome you here again soon.

With kind regards,
Anna Čermáková
Team Hotel Bellevue

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2019 via mobile

I booked a suite for 1 night in this hotel. The staff are very helpful and friendly. Location very good. However, the room facilities are bit disappointing. no AC; the shower and bathtub are set in very unhandy manner.
The restaurant “Le Jardin” next to it follows the same style. Excellent service but the food tastes very salty.

Date of stay: July 2019
Trip type: Travelled with family
3  Thank songj34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelBellevueCK, Manažer komunikace s hosty at Hotel Bellevue, responded to this reviewResponded 31 July 2019

Dear songj34,

Thank you for choosing our hotel for your stay and for devoting your time to sharing your valuable review here.

It is the best reward for us to know that you had an overall enjoyable stay with us and that you appreciated our central location and our personnel attitude. I will certainly forward your kind words to the entire team.

We have already managed to equip the bathroom with suggested amenity so thank you for your comment and for your feedback. As far as the air-conditioning is concerned: since our hotel belongs to the old town to the UNESCO world heritage list it is not possible to build such equipment without permission of the local preservation office. We are constantly working on an alternative solution and hopefully, in the near future, we will be able to provide this comfort to our guests. Meanwhile, we provide fans for each room and Suite.

On behalf of the entire team, I truly hope to welcome you here again and surprise you with our improved services.

With kind regards,
Anna Čermáková
Team Hotel Bellevue

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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