This is my first stay in Jeeva Klui, but I have stayed in all JEEVA group of resort (Beloam and Santai). This time I brought my teenage daughter on this trip, therefore I stay at Jeeva Klui which "accept family" (although during this COVID pandemic, Jeeva relaxed the rules in Jeeva Santai and Beloam, which is understandable, but if you are a couple seeking peace and quiet, they will assist you in anyway they can).

We rent the AMRA villa which is a 2 story villa with private pool. The main bedroom is on the second level and our daughter sleep in the ground floor.

Only a minor issues with mosquitoes on our first night, which was taken care the next day, our experience was nothing but superb.

Even during COVID-19, where most on the Indonesian tourism was hit hard, Jeeva still operating but we do understand some rooms were not occupied for several weeks need to be thoroughly inspected/clean before guest is arriving.

The ground is still immaculately taken care, the pool is very clean and clear, the food (although with less choices compared before COVID) is tasty, the service is very good.

Even with our teenage daughter around, I can have some quality time with my wife hanging in the pool and walking in the sandy beach, while my daughter is enjoying her own time.

The staff is very attentive and know us by our name by the 2nd day we stayed there, which makes our stays more enjoyable.

The million dollar experience is the PEACE, QUIET, TRANQUILITY, THE SUN and THE SOUNDS of THE OCEAN which what we all need to get away during this COVID-19 pandemic in major cities.

Do we want to go back there again? Without a doubt in a heartbeat

We love it here.

Thank you for all the staffs at Jeeva Klui that makes this experience another memorable one.

Firstly the good: the resort is beautiful with lovely large rooms finished ti an extremely high standard. It is in a good position on a quiet beach. The resort is next to a few small, local restaurants and a lot of locals use the beach, not a problem for me, but for those that like private beach and real quiet, I understand this could be a problem.

I need to start the bad with a qualifying statement, that I am writing during the Covid pandemic when tourism has been hit in Indonesia which may well have affected the quality of service, but here we go.

The reception staff were fantastic, and obeyed Covid protocols. I was expected to show.my vaccine certificate and PCR, all of which boded well.

Unfortunately, the Covid protocols were not applied consistently throughout the hotel. Waiting staff had masks off, or under the nose. One made me a cocktail with no mask and no gloves, breaking their own Covid rules.

I complained as I was concerned, and the receptionist spoke to the staff and after that they
wore masks and shields according to the hotel rules. However, there is an opening past which kitchen staff passed, and they did not wear masks.
I asked ro speak to the supervisor and explain my concerns, but it was him who had no mask.

If I am honest, the food is not great anyway. Be prepared for mediocre Indonesian food (pepper beef with chewy, gross beef) and Western dishes served with crinkle cut chips. This is not what I would expect from a hotel marketing itself as it does.

The other issue I had which was dealt with quickly, was the behaviour of grounds staff. I honestly thought a family with loads of children had arrived as there was loud giggling and sounds of playing outside. I ignored it for a long time, working, and eventually went to check. It was not children but a group of about 10 members of staff, fighting with brooms, flirting and shouting. I hate to be a killjoy, but if you are.paying to stay somewhere peaceful, it isn't really ok. When I complained to reception, it stopped and did not happen again.

This place has massive potential, and I hope that what I experienced is not the norm.