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“Accommodating towards allergies but food is not consistenly godd”

Jasmine House Chinese Cuisine
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Ranked #5 of 13 Restaurants in Charing
Price range: US$19 - US$78
Cuisines: Chinese
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Restaurant details
Dining options: Reservations
Description: Jasmine House is the very best Chinese cuisines. We offer customers stylish and elegant surroundings in which to spend a great time enjoying fine Chinese food and excellent service. You can find the unique experience of flavored dishes such as Mixed Hors D'oeuvres,Crispy Aromatic Duck,Baked Lobster,Sweet & Sour Chicken,Honey Roasted Pork,Stuffed "3 Treasures",Sizzling Fillet Steak etc., Sunday to Thursday Special Eat As Much As You Like Banquet menu, All Dishes Cooked To Order £18.80 Per Person £9.80 Kid Under 1.5 meter height and no charge for under 0.9 meter Term & Condition Apply
Reviewed 6 December 2017

We changed to this Chinese as many of our local ones had let us down with either poor quality food or by adding dairy to dairy free/vegan dishes. We also wanted a good Chinese restaurant. Our local restaurant have very poor customer service and not very good food. Rumours were it didn't change its oil regulary either! Jamsine won us over with its many (not all positive) positive reviews. When I first ordered several months ago, I was amazed by their attention to detail in catering for my allergies, they went above and beyond to make sure my meal was safe to eat. The food was exquisite. It was worth the 20 minute drive there and back to pick it up. However the next couple of times it wasn't quite as good, the food was a bit undercooked & soggy but it was edible. We then went for a meal at the restaurant a month or so ago the customer service, attention to detail regarding my allergies & the food were all amazing. As per normal, with most restaurants that do take aways, the food is always better at the restaurant. The restaurat was beautiful too, spacious and well decorated. Clean. We would definitely go back to the restaurant. We ordered a take away again on Monday, again there was excellent attention to detail regarding my allergies, however there was an error with one of the dishes ordered which spoilt the meal somewhat. The restaurant was very apologetic and helpful. Unfortuantely this was not the only issue, the noodles, rice and curry all had a tang, a chemical smell/taste. We therefore couldn't eat the noodles or the curry, the rice was just about edible. This was really disapointing as even when the food isn't as good as it can be, it isn't normally this disapointing. I contacted the restaurant to query if there was a new chef and was told that there wasn't. They were very prompt at replying, which is very unusual, so this was great and they were very apologetic. The restaurant has many redeeming qualities, I am not sure whether I will want to risk another take away with the 20 minute journey there or back as I don't want to be disapointed, however due to their excellent cutsomer service and attention to detail and sometimes excellent food, I may be swayed, after all everyone deserves a second chance. I really hope this is a one off, as it is such a promising restaurant. It's the best I've been to in terms of its accommodation of allergies.

    • Value
    • Service
    • Food
Thank CCFC13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasminehousek, Manager at Jasmine House Chinese Cuisine, responded to this reviewResponded 8 December 2017

Dear loyalty customers, many thanks for taking your time to leave us a feedback.
Please accept our deeply apologies for any inconvenience or disappointment that might have cause to you.
Really appreciated that for your supporting us especially driving 20 minutes to us, your feedback is very important to us and we are taking it very seriously.
We will try our best to prevent it happen again.
Many thanks again for being such a loyalty and a supporting customers.
Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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43 - 47 of 191 reviews

Reviewed 13 November 2017 via mobile

We had a lovely large round table - there were 9 of us celebrating a big birthday - it was the Sunday buffet menu which is excellent -we had ample portions of lovely starters - seaweed, prawn toast, satay chicken, ribs , salt and pepper prawns ....... followed by crispy duck, very tasty and then a selection of rice, noodles and various main courses - the service was very good and everybody enjoyed the food and ambiance :)

Thank kentcritique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clbaoming, Manager at Jasmine House Chinese Cuisine, responded to this reviewResponded 5 January 2018

Dear Customers,
Many thanks for taking time to leave us the feedback.
We really appreciated.
It’s our pleasure to have you here and we all did enjoy too.
Looking forward to seeing you soon again.
Many thanks again
Have a great day

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2017 via mobile

Have a lovely time in Jasmine house.
The best Chinese food in Charing . Lobster was fresh and tasty. Defiantly will come back .

Thank Rene2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clbaoming, Manager at Jasmine House Chinese Cuisine, responded to this reviewResponded 5 January 2018

Dear Rene,
Many thanks for taking your time to leave us your precious feedback.
We really appreciated that.
It’s our pleasure to have you here.
We looking forward to seeing you soon.
Have a great day

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2017 via mobile

The family banquet was just delicious. We were a big table of 12 oh and a 1 year old and they catered for us perfectly. Lovely staff, great food for a very reasonable price. We had a really enjoyable experience and would recommend it to others.

1  Thank Chrissysargent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clbaoming, Manager at Jasmine House Chinese Cuisine, responded to this reviewResponded 5 January 2018

Dear Chrissy,
Big thank you for taking time to leave us your precious feedback. We really appreciated that.
We all enjoy all of you here too.
Looking forward to seeing you soon again.
Have a great day

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2017 via mobile

Visited this restaurant for casual dinner, food was satisfactory , it could be better but enjoyed the evening.

Thank Trek466874
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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