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eyYoNick

VERY Quiet!

4.0 of 5 bubblesReviewed 22 Mar 2015
Had a wonderful time staying at this resort. I chose Hawksbill as it seemed to be a place that would be more peaceful than anything and I definitely made the right choice! We booked the Garden view bungalow but were put in the seaview bungalow. Our bungalow had only a fan and no windows, only screens and shutters but the temperature was perfect and room stayed cool! The food was pretty good with a a decent variety but I think many of the tastes have been adjusted to suit the needs of visitors as opposed to staying true to authentic Caribbean preparation.

The only issue we had was that it took two days for us to receive wash cloths but the person in house keeping that resolved it for us was very helpful and kind. The shower was a little annoying as the pressure was awful and the actual size of the shower was very small. Every time we showered we got water all over the floor as the cloth curtain did not help any.

Overall it delivered the relaxed and homey feeling I was looking for. All the staff seemed very personable and I had a great time socializing with others staying (very large population of visitors from the UK, which I didn't mind as I want to sound like them). As some people mentioned I believe the resort is due for renovations this summer so my next commit may soon be void... if you're looking for a place with perfect paint jobs and modern furnishing/decor this is not the place for you!

Pros:
- Wonderful staff (willing to help, very kind)
- Lovely location
- Beautiful beach
- Onsite taxi/car rental services

Cons:
- No onsite laundry (says it takes 3 days to send off)

Things to consider:
- Wifi available but very sometimey
- Older visitors
- Limited entertainment

An aspect my mother and I had alternate opinions on was the soundtrack to the resort! Since we staying in the bungalow with only screens and shutters we could hear EVERYTHING. I am a very particular kind of sleeper, I like pitch black and silent so I spent the first three nights sleeping with headphones on as the crickets, birds, sea/ocean, and roosters (usually started around 3am) were overload for me. My mother on the other hand found much of those to be very relaxing! So just something to consider.
Date of stay: March 2015
Room Tip: Make sure you book a room with windows if you do not enjoy the sounds of nature!
Trip type: Travelled with family
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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gm_hbaanu, General Manager at Hawksbill Resort Antigua, responded to this review
Responded 4 Apr 2015
The Hawksbill by rex resorts would like to thank you for sharing your vacation experience on trip advisor.

We are pleased that you have enjoyed our tranquil atmosphere with friendly efficient staff, good food, comfortable bungalow type accommodations along the shoreline of our four unique beaches.

Your concerns in regards to the wash cloths and the shower is acknowledged and will be addressed.

Hawksbill indeed has a laundrymat onsite (mentioned in our room directory) which provides the necessary services to our guests.

In regards to entertainment, we feature five popular live bands weekly (inc. steelband and a pianist) which is enjoyed by most of our entertainment lovers.

Once again thank you for the feedback and we look forward to a return visit in the near future.

Sincerely,

John
General Manager
Hawksbill by rex resorts
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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      1,029 - 1,034 of 1,986 reviews
      Reviewed 19 March 2015

      Returned a few weeks ago and enjoyed our stay
      The facility is in need of an upgrade and believe that the lease agreement with the property limits Rex Resorts willingness to invest more $$
      Having said that the price of our visit was reasonable and the staff's response to repair service was very good
      We would like to see an improvement in chaise lounge quality
      All inclusive with decent food and good vino
      Great beach and a wonderful staff
      Very helpful and always pleased to provide good service
      Great beach, terrific staff and decent food
      Good value

      Room tip: I prefer ocean front with view of full sunset WIFI in lobby We visited 4 restaurants outside of reso Cecilia's Catherines Bistro All very good but pricey
      Date of stay: March 2015
      • Trip type: Travelled as a couple
        • Value
        • Cleanliness
        • Service
      1  Thank JohnTOttawa
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      gm_hbaanu, General Manager at Hawksbill Resort Antigua, responded to this reviewResponded 30 March 2015

      The Hawksbill by rex resorts would like to thank you for sharing your vacation experience on trip advisor.

      We are please to know that you were satisfied with the efficiency of our maintenance team members, the quality of food offered, the four unique beaches and the overall friendly service of our team. A true vacation experience which creates unforgettable memories.

      Your concern in regards to the chaise lounges is noted.

      Once again thank you for your review and look forward to your return visit in the near furture.

      Sincerely,

      John
      General Manager
      Hawksbill by rex resorts

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 16 March 2015

      I believe that the hotel is closing for 5 months so improvements are now being made, well overduew but this is really good news, hope the staff are able to manage during this time. Cannot wait to go back in December.

      Date of stay: January 2015
      • Trip type: Travelled with family
        • Value
        • Sleep Quality
        • Service
      5  Thank Officiado
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      gm_hbaanu, General Manager at Hawksbill Resort Antigua, responded to this reviewResponded 30 March 2015

      The Hawksbill by rex resorts would like to thank you for posting a review on trip advisor.

      We are pleased that you enjoyed your stay with us and definitely look forward to a return visit in the near future.

      Hawksbill is scheduled to close for renovations from May 5th to October 24th 2015.


      Sincerely,

      John
      General Manager
      Hawksbill by rex resorts

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 15 March 2015

      Fact: this is the best location in Antigua with four fabulous beaches. ( and it isn't a long walk to the fourth beach - whoever wrote that must be exceptionally unfit!) No matter how many people are staying there you never feel it's crowded, so if you are worried about being seen with, or looking at, senior citizens you don't have to be!!
      Fact: It's not 5 star luxury but doesn't claim to be. We stayed in the basic garden bungalow which was perfect for us. Quiet ceiling fans keep you cool at night, and no problems with housekeeping whatsoever.
      Fact:the food is plentiful, there's a choice of dishes and it's good.
      Fact:All the staff are extremely helpful and polite.
      Fact: there is evening entertainment on a few nights of the week which we enjoyed but nothing after 10.30 which means you are not disturbed by late night music.If you want something livelier, go elsewhere. This place is for you to spend time with the one you love.(Check out the number of couples you see holding hands ... :)

      Advice: take mosquito repellent cream for the evenings and you won't have a problem.
      If you like snorkelling, take your own gear as they now charge for hire. But it is so worth while - I saw a turtle this year while swimming round the Hawksbill rock.

      I love this place and I think they have probably worked very hard at improving it since the hurricane. And some of the senior citizens are very interesting people and come from many different countries so don't be put off by the number of references to this in other reviews.

      Just one comment to the management: I think you should get that safety boat sorted - you really need one if you are going to hire out sailing boats.

      Date of stay: March 2015
      • Trip type: Travelled as a couple
        • Sleep Quality
        • Rooms
        • Service
      3  Thank Castaway44
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      gm_hbaanu, General Manager at Hawksbill Resort Antigua, responded to this reviewResponded 16 March 2015

      The Hawksbill by rex resorts team would like to thank you for sharing your vacation experience on trip advisor.

      We truly appreciate your positive comments and you are quite accurate in stating that Hawksbill definitely has the best location in Antigua. Our north west location features four unique beaches which are 'vendor harassment free'. One of the four, Eden is the only clothing optional unspoilt beach on the island.

      Your facts pertaining to our food, service staff, entertainment etc. are definitely FACTUAL and can only become a reality by experiencing what Hawksbill has to offer.

      Unfortunately, we have been experiencing a few difficulties with the engine of the safety boat but this has been rectified.

      Thank you once again for sharing your feedback and we look forward to welcoming you in the near future.

      Sincerely,

      John
      General Manager
      Hawksbill by rex resorts

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 14 March 2015

      Our second visit here and we still love it. Staff very friendly, location wonderful, pool small but what the heck there is the sea!

      Food better than last visit butcould still do with improving. Wonderful place, its like marmite, you either love it or hate it! The number of people who come back over and over again can, t all be wrong.

      Date of stay: March 2015
      • Trip type: Travelled as a couple
        • Value
        • Rooms
        • Service
      3  Thank Gillie63
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      gm_hbaanu, General Manager at Hawksbill Resort Antigua, responded to this reviewResponded 22 April 2015

      The Hawksbill by rex resorts team would like to thank you for sharing your vacation experience on trip advisor.

      We are pleased that you have enjoyed your vacation and appreciate you returning a second time. Your concerns in regards to the size of the pool and the food offerings are duly noted.

      Thank you again for your review and we look forward to your third visit in the near future.

      Sincerely,

      John
      General Manager
      Hawksbill by rex resorts

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 7 March 2015

      Last year we stayed for 12 days at Hawksbill. We liked it so much we decided to come back again. This time we spent 5 days at Coconut Beach Club and then transfered to the Hawksbill for a week. Coconut Beach is closing in May..... and I can understand why! When we reached the Hawksbill it was like coming back home, we got a very warm welcome, the room we had asked for, and the food was so much better! Long may it continue. We took the opportunity to try to have a look around Galley Bay, which is next door, but were only allowed on the beach. We were a bit put off by the high walls and security around that site and the unfriendly staff.
      The Hawksbill attracts the older traveller, and there is nothing wrong with that; those who complain have only themselves to blame for not not doing their homework before booking. If you want a resort which offers facilities like Sandals then this is not for you. It is for us and we will be back!!

      Date of stay: January 2015
      • Trip type: Travelled as a couple
        • Value
        • Rooms
        • Service
      6  Thank graney
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      gm_hbaanu, General Manager at Hawksbill Resort Antigua, responded to this reviewResponded 9 March 2015

      The Hawksbill by rex resorts team would like to thank you for sharing your vacation experience on trip advsior.

      We offer warm welcomes, friendly and efficient service, clean n cozy accommodations, tasty cuisine, delightful cocktails, fantastic sunsets and four beaches for all our visitors to enjoy.
      Hawksbill offers a memorable experience for all age groups seeking a Resort with a difference.

      Once again thank you for your feedback and we look forward to a return vist in the near future.

      Sincerely

      John
      General Manager
      Hawksbill by rex resorts

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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