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All reviews outback steakhouse happy hour evening reception made to order breakfast san juan chips and salsa free drinks living room managers reception close to the airport two blocks complimentary breakfast short walk to the beach el patio rum punch cocktail hour pre cruise stay
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Reviewed 4 weeks ago via mobile

We stayed a couple nights before our cruise. It’s quite a ways from old San Juan - a $20 taxi ride but in a quiet area near the airport. Small but nice casino and great breakfast buffet - like most Embassy Suites. Very nice clean rooms. Great bed.

Date of stay: November 2018
Trip type: Travelled as a couple
Thank Bobby44881
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maricely d, Director of Operations at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this reviewResponded 4 weeks ago

Dear Bobby44881,

We thank you for your nice feedback on your recent stay at Embasssy Suites San Juan, and we trust that you will visit us in the near future.

Looking forward to welcoming you back.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

The Hotel is getting there. A good location. Friendly staff. The hotel is still not 100% from Maria. Glad we went. The staff was very nice, You have to understand that the hurricane did a lot of damage to the island,. There were also some great restaurants close to the hotel

Date of stay: November 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank RJD17112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maricely d, Director of Operations at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this reviewResponded 4 weeks ago

Greetings RJD17112,

We are happy to hear that you enjoyed your time at our Embassy Suites San Juan. As you mentioned, we are still under the restoration process after hurricane Maria, which we should be completed very soon.

We hope you can visit us once the hotel is 100%.

Until then, we wish you the best!

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Reviewed 5 weeks ago

Housekeeping would knock on doors (8-9am) just to wake people so they could start early. If they dont get in your room before 11am then no service. Caught the casino cheating on the roulette table. 1st time I was refused my request for it to be reviewed on the cameras. The 2nd time (2 days later) they reviewed the cameras and corrected their "mistake".

Date of stay: November 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Stay38448035279
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2018

This hotel will have great potential when they complete their major renovation. They are still recovering from the October 2017 hurricane. Exterior and lobby being renovated now, I hope the individual rooms are next. Then I would give all thumbs up for this hotel.

Date of stay: November 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Douglas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maricely d, Director of Operations at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this reviewResponded 4 weeks ago

Hello Douglas M.

Thank you for sharing your feedback of your recent stay at Embassy Suites San Juan. Yes, we will have a beautiful hotel once the rstoration process ends.

We hope you return and enjoy the new facilities.

Best regards,

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Reviewed 4 November 2018

We had stayed here before and the reason we came back is the last time we enjoyed our stay so why not do it again. The price was right! The hotel is under remodeling due to Hurrcaine Maria but it didn't stop us from enjoying this hotel. Everything was open. Casino . Restaurants , Bar . Rooms are Suites clean and comfortable. There was one problem about a promotion Another Day in Paradise which was supposed to be going on where you booked 3 nights and you get a 4 night free which no one knew anything about it. Not even central reservations or the Hilton Honors App but it was all over Facebook and it you google it it was there but it was not in the system of Hilton. I'm still waiting for a reason . But besides that My family and I had a great time for 3 nights if would have been great to stay a 4 night for Free but that didn't happen. My concern Why Promote something and don't honor it?

Room tip: High Floor. Pool View
Date of stay: October 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Richieymilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maricely d, Director of Operations at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this reviewResponded 4 weeks ago

Dear Richieymilly,

Thank you for such wonderful comments of your repeat stay at our Embassy Suites San Juan. Yes, still under restoration after Hurricane Maria, which we hope to complete early next year. We apologize for the lack of information from staff on the promo Another Day in Paradise, I will contact Management Team responsible for downloading this information to review the details. Will contact you via email.

All the best and a soon return!

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