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“Met my needs for a one night stay”

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Embassy Suites by Hilton San Juan Hotel & Casino
Ranked #8 of 13 Hotels in Isla Verde
Certificate of Excellence
Reviewed 22 September 2017

Stay was typical for an Embassy Suites. Rooms nice sized and the breakfast was good. Only issue I have is the hotel charges a resort fee of 18% which doesn't get you anything that you don't already get at all Embassy Suites especially when you stay just one night and only there for a few hours. Also ate at the Outback Steakhouse at the hotel and the service was very slow and the steak was extremely under cooked and had to be returned. Was nice to have a casino even if it was small.

Room Tip: Upper floors are much quieter and 7th floor is for Hilton Honors members.
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  • Stayed: September 2017, travelled as a couple
    • Value
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Thank mkaustintexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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30 - 34 of 2,619 reviews

Reviewed 19 September 2017

The Hotel was great, very clean, great staff and it was perfect for my big family. It is one of the few if not the only one willing to accomodate 5 people in one room. The rooms are very comfortable and I really enjoy the space provided and the layout of the room compared to other hotels. This is by far my favorite hotel when traveling with my husband and three kids.

  • Stayed: September 2017, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank ladiane578
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2017

I went on vacation with a recently fractured foot and the staff was extremely accommodating.The first day we got there they did not have a walk in bathroom available
but they made sure I had one on the second day. They moved our luggage with ease.I love Embassy Suites, I stayed there for 3 days and I had everything I needed,. The casino was great and Happy Hour was fun !!!

  • Stayed: August 2017, travelled with family
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1  Thank DebbieG493
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2017

Overall the location of the hotel is great. Its a block away from the beach and the hotel provided towels, umbrellas and chairs on the beach. The facility is clean the pool is well maintained. The GENERAL MANAGER is competent and AWESOME! She was very hands on and approachable. Some of the front desk staff aren't too willing to dish out help, but some are GREAT. i.e John! I would definitely return to hotel, but would make sure I was ready to advocate if need be. Being stuck there in a Hurricane was difficult and at times wondered if the hotel was attempting to profit from us during the difficult time.

  • Stayed: September 2017, travelled with family
    • Value
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Review collected in partnership with Embassy Suites Hotels
Thank IappreciateGreatFood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2017

Family of 5 w/out power and water after Irma. A couple of days at this hotel were uplifting. Staff very friendly and helpful willing to fix anything. Food items in the complementary evening reception could improve to offer a couple of healthy options.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Embassy Suites Hotels
Thank humbertom224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 On the Beach Hotel in Isla Verde
#6 Family Hotel in Isla Verde
#6 Business Hotel in Isla Verde
Price Range: €135 - €365 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 313
Official Description (provided by the hotel):
Embassy Suites San Juan Hotel & Casino is the only all-suite hotel in the San Juan Metropolitan area. The hotel is located steps from famed Isla Verde beach, or guests can relax at the hotel's free form lagoon style pool. Our guests enjoy great value with a free made-to-order breakfast and complimentary drinks at the evening reception. ... more   less 
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Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde, Carolina

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