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Embassy Suites by Hilton San Juan Hotel & Casino
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Reviews (2,642)
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1,057
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All reviewsoutback steakhousehappy hourmade to order breakfastevening receptionsan juanchips and salsafree drinksliving roomclose to the airportmanagers receptiontwo blockscomplimentary breakfastrum punchshort walk to the beachcocktail hourpre cruise stayel patio
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2,235 - 2,240 of 2,642 reviews
Reviewed 8 September 2009

Location: 2 minutes to the airport, but plane noise is not noticeable. 5 minute walk to the beach. Beach is great in Isla Verde. Long, wide stretches of sand with no crowds. $20 cab ride to Old San Juan.

Amenities: Hot breakfast and cocktail hour are free for everyone, BUT the looong line at the free cocktail hour however kept us from enjoying it. They have 2 bartenders serving 500 guests. Parking is $16/day, but in-room wifi is free, which was a nice perk. The hotel has a very nice, large pool with a hot tub and waterfall. The casino looked fun, and there is an Outback steakhouse in the hotel as well.

Service: We had limited interaction with employees, but everyone was friendly.

Room: The suite was a nice size. Our tv was fuzzy, but there was a 2nd tv so it wasn't much of a convenience.

  • Stayed: September 2009, travelled as a couple
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1  Thank travelingfool1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlMEmbassy, GM at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this reviewResponded 19 October 2009

Dear Travelingfool,

Thank you for answering the review. Your right our windows are soundproof to avoid the noise from the planes. We're sorry for the line at The Managers Reception from 5:30 pm to 7:30pm but it's not always that way. We hope you could come back in the future an experience the changes we're making to the comp. Area where the breakfast and managers reception are held.

Best Wishes
Luis G.M.

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Reviewed 31 August 2009

Located about 2 blocks from Isla Verde beach. Plenty of fast food restaurants nearby (Wendy's, Burger King, Pizza Hut). Outback Steakhouse downstairs. Pueblo grocery store one block away - they sell liquor. Walgreens close by. Free hot breakfast (only pork). Free drinks and snacks every evening. Slow internet. Need more service people at the bar. Overall, good hotel for the price. Parking is $16/day.

  • Stayed: August 2009, travelled as a couple
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1  Thank lilcot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlMEmbassy, GM at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this reviewResponded 19 October 2009

Dear Lilcot,

Thank you for giving such a good review on our property. It's true we're close to everything, supermarkets, drugstores,drycleaning, fast foods and the beach is only a 5 minutes away. We have a cook to order breakfast from 6:30am to 9:30am, Managers Reception from 5:30pm to 7:30pm everyday. We hope to see again at Embassy San Juan.

Best Wishes
Luis G.M.

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Reviewed 16 August 2009

We stayed one night but would have liked to stay longer if our time had allowed it. The room was huge and very clean. Staff was friendly and helpful about the local restaurants and sites to see.

  • Stayed: December 2007, travelled as a couple
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1  Thank Luv2Bonthesea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlMEmbassy, GM at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this reviewResponded 19 October 2009

Dear Luv 2Bonthesea,

Thank you for such a nice review it's a pleasure to read comments like this from our guest. That's why we love doing this everyday, just to satisfy special people like you.Hope to see you real soon.

Best Wishes
Luis G.M.

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Reviewed 4 August 2009

This hotel is very pretty,clean and kid friendly. Staff were very pleasant except for one person who is a manager and needs classes on customer service she was very rude and not friendly at all. any time you mentioned her ,everyone already new whom you were speaking of her name is Irene Capo.....she is the worst manger i ever met while staying at a hotel....i would not stay at the embassy suite again she does not make you feel welcomed at all.....i would like to thank desk staff Melvin Rodriguez and Blanca they did a excellent job and deserve management....also Rafael (bar tender) very pleasant and welcoming....if you looking for a family hotel this is for you..if you looking to stay away from a kid environment this is not for you.

  • Stayed: July 2009, travelled as a couple
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Thank prissy26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlMEmbassy, GM at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this reviewResponded 19 October 2009

Dear Prissy,

We thank you for answering the review, with such great comments on our property. Our staff is happy to serve and delight you with their friendliness. We hope to be at your service in the near future. Once again thank you.

Best Wishes

Luis G.M.

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Reviewed 22 July 2009

I traveled with my two daughters (5 and 7) we stayed in a one bedroom suite. My parents traveled with us as well and had their own suite. When we arrived at the hotel an hour before check in, our room wasn't ready but they hotel staff offered to hold our luggage and gave us passes to the pool and bar. When the suites were ready they were clean and a good size for us. We stayed for a week and I have to say that having a comp breakfast and happy hour makes it so much easier when you are traveling with kids. The happy hour is for the entire family because they serve non-alcoholic drinks aswell and snacks. We had family come and visit us at the hotel and they were able to use the pool with us. One night, we had a family member as a guest in our room who slept on the sofa bed and the staff brought up blankets and pillows, no questions asked and no charge for the additional one night guest. My children and parents (who are elderly) were beyond pleased with service from the staff. The hotel is walking distance from the beach, a supermarktet and restaurants near by...We'll definetly stay there again!

  • Stayed: July 2009, travelled with family
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1  Thank vacawkids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlMEmbassy, GM at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this reviewResponded 20 October 2009

Dear Mrs.Vacawkids

We thank you for your review on our property, it's a pleasure to have you staying with us. At Embassy Suites is very important to us that our guest and family members have a great time. We will be waiting for your next visit. This is your home away from home.

Best Wishes
Luis G.M

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