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Hampton Inn & Suites San Juan
Ranked #1 of 13 Hotels in Isla Verde
Certificate of Excellence
Reviewed 14 January 2018

The room I had was on the small side. Not a lot of places to put things, since I would be here for over two weeks. They do not vacuum each time and it shows. The free breakfast is very good and the pool is nice and has a bar at the end of the pool area, which is very convenient. They have a free cocktail hour from 5 to 7pm nightly which is also a nice feature. The downside to the place is the Noise from the airplanes, being in the flight path, is Super noisy, you cannot hear at all being outside. Inside the hotel is quiet, depending where your room is located

  • Stayed: January 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
4  Thank Mimi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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15 - 19 of 1,796 reviews

Reviewed 14 January 2018

Stayed here Jan 2018 came over to work at Coca Cola after the hurricane. The a room pricing $303 night was a slap in the face. Then resorts charged this is not a resort by any means $15 parking and the parking kiosk were not working so you had to buzz in and wait for front desk to ask you room number in and out. Don’t wanna miss that room and charge! Stayed here several times before might be my last after inflated pricing on rooms when others are here to help recovery on the island.

  • Stayed: January 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hampton
Thank Local34698
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton Inn S, Front Office Manager at Hampton Inn & Suites San Juan, responded to this reviewResponded 4 weeks ago

Hola!
Thank you for staying with us. I was sorry to read that we did not live up to your expectations. I would like to assure you that our rates and any additional charges are comparable to other hotels in Puerto Rico.
Sincerely,

Bo Bramsen
Front Office Manager
bo.bramsen@hilton.com
787-791-8777

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2018

I understand the impact of the hurricane on the island. Terrible and I pray those folks recoup soon. However, apparently there wasn't that much damage to this hotel. Then they didn't taker reservations for 3 months citing "damage". Then only to find out later that FEMA and first responders took over paying high nightly rates. Reservations are now being accepted to us common folks who are on business but the price is way too high!!! Over $250 and then a $35 a night resort fee???? Come on?!!!!

Stayed: January 2018, travelled on business
Review collected in partnership with Hampton
Thank donaldhW7659XM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton Inn S, General Manager at Hampton Inn & Suites San Juan, responded to this reviewResponded 4 weeks ago

Hola!
We thank you for your review and for choosing our hotel. Hurricane Maria was indeed a terrible and devastating experience for Puerto Rico, its people, and our hotel. Our team has worked very hard over the past three months to overcome this, operating at times with entire floors out of order and on back-up generators for over two months in order to make Puerto Rico and our hotel the beautiful destination it was prior to the storm. We would be happy to share some of our stories with you during your next visit! While there currently is a shortage of rooms in the market due to many hotels still being closed, our current prices are the same as what is normal for our hotel and the market during this time of the year, depending on how far in advance you booked your reservation. We also disclose our prices and breakdown of all fees and taxes during the reservation process. However, I am sorry that we did not live up to your expectations, and hope that we get the chance to see you again during any future travels to our beautiful island.
Sincerely,

Mike Garcia
General Manager
mike.garcia@hilton.com
787-791-8777

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Reviewed 8 January 2018

We stayed here one night as we were going on a cruise the following day. Due to the hurricane damage in Puerto Rico we were on our second cancellation and were able to book a room here at the Hampton Inn. It was very expensive as we were staying the day before New Years Eve. The room was clean and spacious and the staff were very friendly. They offered a nice breakfast in the morning, I would definitely return.

  • Stayed: December 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
8  Thank Lov2travelz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2018

Excellent staff overall, excellent location, dependable and reliable for the chain. Would go back again. The front desk staff were always on point and extremely helpful to recommend restaurants, beaches, car rentals. Anything we asked they were super friendly. Can not say enough about them. Even the hotel guests were like family. Met great folks from around the world.

  • Stayed: December 2017, travelled with family
    • Value
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Review collected in partnership with Hampton
10  Thank fishermary69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites San Juan

Address: 6530 Isla Verde Ave, Isla Verde, Carolina 00979-7171, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Isla Verde
#1 Business Hotel in Isla Verde
#1 Family Hotel in Isla Verde
Price Range: €172 - €335 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn & Suites San Juan 3*
Number of rooms: 200
Official Description (provided by the hotel):
Nestled in the Isla Verde area, the Hampton Inn & Suites San Juan hotel is perfect for business and leisure travelers with a swim-up Cabana Pool Bar & Grill, weekday evening reception, free WiFi and free breakfast. ... more   less 
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Also Known As:
Hampton Inn And Suites San Juan
Hampton Inn & Suites San Juan Hotel Isla Verde
Hampton Inn Carolina
Hampton Inn & Suites San Juan Puerto Rico/Isla Verde, Carolina
Hampton Inn San Juan
Carolina Hampton Inn

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