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All reviews san juan close to the airport swim up bar happy hour free breakfast pool grill walking distance pool area the breakfast area front desk staff nice pool hamburger short walk to the beach cruise port isla verde beach resort fee pool and hot tub
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Reviewed 14 January 2018

Stayed here Jan 2018 came over to work at Coca Cola after the hurricane. The a room pricing $303 night was a slap in the face. Then resorts charged this is not a resort by any means $15 parking and the parking kiosk were not working so you had to buzz in and wait for front desk to ask you room number in and out. Don’t wanna miss that room and charge! Stayed here several times before might be my last after inflated pricing on rooms when others are here to help recovery on the island.

Date of stay: January 2018
  • Trip type: Travelled on business
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Review collected in partnership with Hampton
1  Thank Local34698
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton Inn S, Front Office Manager at Hampton Inn & Suites San Juan, responded to this reviewResponded 16 January 2018

Hola!
Thank you for staying with us. I was sorry to read that we did not live up to your expectations. I would like to assure you that our rates and any additional charges are comparable to other hotels in Puerto Rico.
Sincerely,

Bo Bramsen
Front Office Manager
bo.bramsen@hilton.com
787-791-8777

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2018

I understand the impact of the hurricane on the island. Terrible and I pray those folks recoup soon. However, apparently there wasn't that much damage to this hotel. Then they didn't taker reservations for 3 months citing "damage". Then only to find out later that FEMA and first responders took over paying high nightly rates. Reservations are now being accepted to us common folks who are on business but the price is way too high!!! Over $250 and then a $35 a night resort fee???? Come on?!!!!

Date of stay: January 2018
Trip type: Travelled on business
Review collected in partnership with Hampton
Thank donaldhW7659XM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton Inn S, General Manager at Hampton Inn & Suites San Juan, responded to this reviewResponded 17 January 2018

Hola!
We thank you for your review and for choosing our hotel. Hurricane Maria was indeed a terrible and devastating experience for Puerto Rico, its people, and our hotel. Our team has worked very hard over the past three months to overcome this, operating at times with entire floors out of order and on back-up generators for over two months in order to make Puerto Rico and our hotel the beautiful destination it was prior to the storm. We would be happy to share some of our stories with you during your next visit! While there currently is a shortage of rooms in the market due to many hotels still being closed, our current prices are the same as what is normal for our hotel and the market during this time of the year, depending on how far in advance you booked your reservation. We also disclose our prices and breakdown of all fees and taxes during the reservation process. However, I am sorry that we did not live up to your expectations, and hope that we get the chance to see you again during any future travels to our beautiful island.
Sincerely,

Mike Garcia
General Manager
mike.garcia@hilton.com
787-791-8777

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2018

We stayed here one night as we were going on a cruise the following day. Due to the hurricane damage in Puerto Rico we were on our second cancellation and were able to book a room here at the Hampton Inn. It was very expensive as we were staying the day before New Years Eve. The room was clean and spacious and the staff were very friendly. They offered a nice breakfast in the morning, I would definitely return.

Date of stay: December 2017
  • Trip type: Travelled with family
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10  Thank Lov2travelz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2018

Excellent staff overall, excellent location, dependable and reliable for the chain. Would go back again. The front desk staff were always on point and extremely helpful to recommend restaurants, beaches, car rentals. Anything we asked they were super friendly. Can not say enough about them. Even the hotel guests were like family. Met great folks from around the world.

Date of stay: December 2017
  • Trip type: Travelled with family
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Review collected in partnership with Hampton
12  Thank fishermary69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2018

This place goes out of their way to make sure you have a pleasant stay. The staff is professional and friendly and help you with any question you might have. The rooms are clean, beds are comfy, housekeeping personnel the best! Pool Bar has great food!

Date of stay: December 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
12  Thank sheilaf2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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