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Reviews (1,842)
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1,035
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All reviewsclose to the airportsan juanswim up barhappy hourfree breakfastpoolside grillpool areathe breakfast areafront desk staffwithin walking distancenice poolhamburgershort walk to the beachcruise portresort feepool and hot tubstayed one night
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59 - 64 of 1,842 reviews
Reviewed 3 January 2018

Excellent staff overall, excellent location, dependable and reliable for the chain. Would go back again. The front desk staff were always on point and extremely helpful to recommend restaurants, beaches, car rentals. Anything we asked they were super friendly. Can not say enough about them. Even the hotel guests were like family. Met great folks from around the world.

  • Stayed: December 2017, travelled with family
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Review collected in partnership with Hampton
10  Thank fishermary69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2018

This place goes out of their way to make sure you have a pleasant stay. The staff is professional and friendly and help you with any question you might have. The rooms are clean, beds are comfy, housekeeping personnel the best! Pool Bar has great food!

  • Stayed: December 2017, travelled on business
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Review collected in partnership with Hampton
10  Thank sheilaf2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2017

This last time, we stayed one night after XMas. Beautifully decorated lobby, our room was clean and quiet. Friendly staff. No complaints here. I was happy to see that after hurricane Maria, they were back to normal. I will stay again next time I visit PR.

  • Stayed: December 2017, travelled as a couple
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Review collected in partnership with Hampton
8  Thank 828arelisr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2017

The Hampton Inn & Suites offers a wide variety of amenities that aim to please. The rooms are spacious and very clean. The hotel is surrounded by a variety of restaurants, grocery stores and pharmacies. This is a 5 star hotel and I would recommend this hotel to everyone that need a place to stay during business, pleasure or a short get away.

  • Stayed: December 2017, travelled on business
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Review collected in partnership with Hampton
8  Thank vanessarK7888LV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2017

Due to the lack of hotels in SJU the price was outrageous. In my opinion this is a 100 per night hotel. We paid over 250. FEMA and othe givement entities are getting ripped off in PR. This is truly criminal.

  • Stayed: November 2017, travelled on business
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Review collected in partnership with Hampton
Thank julio915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton Inn S, Front Office Manager at Hampton Inn & Suites San Juan, responded to this reviewResponded 21 December 2017

Hola!
Thank you for coming to assist with the rebuild of Puerto Rico and for staying with us. We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all about Satisfaction Guaranteed. Thank you for your feedback and we hope you will come back and stay with us again.
Sincerely,

Bo Bramsen
Front Office Manager
bo.bramsen@hilton.com
787-791-8777

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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