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All reviews blt il mulino the ritz carlton club level tennis courts mares restaurant san juan lobby lounge turn down service city view close to the airport pool staff long weekend luxury hotel pool view food and drinks beautiful property
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Reviewed 13 February 2017

Usual excellent service and amenities at a Ritz-Carlton. Met by name at curb and escorted to the Club Room for check-in and breakfast. Views and accomodations were superb and unbelievably close to the airport although we never heard a plane.

Room Tip: Ask for pool view room.
  • Stayed: January 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank LBN2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this reviewResponded 16 February 2017

Dear “LBN2013”,
I love your title, “Super service in San Juan”. On behalf of all the Ladies and Gentlemen, I would like to thank you for such a beautiful review. We certainly hope to have the pleasure to welcome you back soon.
Warm regards,
M. Peña
Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2017

From the moment we walked in, we were greeted by every employee that crossed our paths daily. A swift check-in, accompanied by tamarind mimosas and friendly clerks was just the start of a wonderful long weekend. The bar in the lounge has a wonderful selection on delicious local foods as well as an incredible sushi bar. There is another bar on the first floor, more elegant for evening, where we just had a glass of prosecco. Then there was the beautiful Italian restaurant which we didn't have time to try but looked beautiful. The beach services are excellent, with complimentary iced citrus water, tanning solutions and aloe gel. Our flight was at 10 pm, so we checked out, booked a shower room and went to the beach. The shower room had two showers, an iron and ironing board, a couch and complimentary water. We didn't take advantage of the fitness room or tennis courts but they looked top notch. Would definitely stay here again

Room Tip: Ask for ocean view
  • Stayed: January 2017, travelled with friends
    • Location
    • Rooms
    • Service
2  Thank Alohachick60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this reviewResponded 16 February 2017

Dear “Alohachick60”,
It is with great joy to read that you found all our Ladies and Gentlemen always greeted you with a smile and made you feel special. Thank you for recognizing our staff for being exceptional, that means a lot to them and I will ensure to share your compliments with them. I will share your comments about the property restaurants with our Food & Beverage and Culinary team. They will be happy to hear that you enjoyed your meals with top quality food.
We certainly hope to have the pleasure to welcome you back soon.
Warm regards,
M. Peña
Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2017

How could a Ritz-Carlton not be 5 stars? It's the best of the best, so everything there is top notch. The service is what really excels, they take care of your every need, which is great at a resort like this. There is sunscreen, water, fruit, bug spray... even cribs for the kids at the pool! The staff is great too, so nice and accommodating. They still have that island charm and aren't too stuffy.

The room is cleaned twice a day, they have coffee and tea available in the room, nice comfortable beds and nice big bathrooms. The pool is gorgeous, and the beach is very accessible. It's a great beach too, nice and private, and the water isn't too rough.

The downsides? It's expensive... but it's a Ritz, so you'll have that. The more concerning one is the location. It's incredibly close to the airport, but it's not very close to anything worthwhile, restaurant or otherwise. There are some places nearby, but nothing to write home about.

Room Tip: Most rooms don't have balconies
  • Stayed: February 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank MCarson699
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this reviewResponded 16 February 2017

Dear “MCarson699”,
Thank you for being our guest and sharing your experience. I am happy you found our hotel a great place with a beautiful beach and friendly staff. It may be time for you to return to our Enchanted Island. We look forward to welcome you back.
Warm regards
M. Peña
Communications Manager

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Reviewed 13 February 2017

This was our second visit in 12 months, mother and two adult daughters. Both times we visited, the service level was top notch. The property is lovely, food selections varied and tasty, and the staff attentive and friendly in a very professional way. The beach and pool attendants are helpful and kind. The spa services were wonderful, although the spa itself is very small and the {ladies} locker room a tad awkward (the attendant stood right next to me the entire time I was changing). Even for a Ritz property, this one is extra special.... Shout out to Giovanni and John in the Club lounge for making these three diet Coke drinkers feel at home in a Pepsi hotel!

  • Stayed: January 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank Tigpvb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this reviewResponded 16 February 2017

Dear “Tigpvb”,
We appreciate your loyalty to our resort. I am glad to read that both, Giovanni and John took good care of you. We will recognize both gentlemen. I love your title: "Lovely, Just Lovely!" Thank you for choosing our resort for your mother-daughter retreat in Puerto Rico, enjoying our Club Lounge, all its meals and services, throughout your stay. It may be time for you to return to our Enchanted Island. We look forward to welcome you back.
Warm regards
M. Peña
Communications Manager

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Reviewed 10 February 2017

The hotel is superb. The grounds are pretty, service is beyond excellent and all the amenities were what you expect from Ritz. I was celebrating my birthday and everyone made a point to recognize that. We truly enjoyed our stay and would highly recommend this property

  • Stayed: February 2017, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank NatashaA961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this reviewResponded 16 February 2017

Dear “Natasha A”,
Thank you for your wonderful review and for describing us as “superb”. I am happy to read that you found our staff well trained, friendly and empowered to make the guest stay a great experience. I appreciate you highlighting the facility and the cleanliness; I will share with the housekeeping and engineering team, who will be happy to know that their work is being recognized. We appreciate you for choosing our resort to celebrate your birthday.
Warm regards,
M. Peña
Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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