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Reviewed 1 September 2017 via mobile

Just got back from this hotel for a second year running. Very impressed by upgrades (pool area in particular) a new pool towel system has been implemented which is working and is a welcome addition. All the staff are so hard working and we had one of 2 niggles along the way but the management team in particular ele who was very keen to listen and make our stay as pleasant as possible!

The food was good and there was a variety for everyone. The lady serving food at the kiosk during the day (I think her name was elene or something like that) was very friendly and smiling every time we saw her.

I also have to mention the bar staff again like last year they really are a credit to the hotel and made me laugh every single time I was at the bar! Never had to wait long for a drink and working tirelessly to make sure everyone is catered for.

Housekeeping was fine, maid very friendly and helpful and our check in and check out with reception was painless.

The wifi I feel needs improving and I couldn't use it whilst there it was always too slow for me apart from that a fantastic stay!

Stayed: August 2017, travelled with friends
Thank danj86uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ele P, General Manager at Atlantica Sancta Napa Hotel, responded to this reviewResponded 2 September 2017

Dear danj86uk,

We sincerely appreciate your thoughtful comments shared with on line readers on yet another great visit.

It is most pleasing to read your thoughts on Atlantica SuneoClub Sancta Napa’s good food variety, the fun loving Bar Team’s service, Eleni’s (kiosk lady) continuous friendly smile and of course the attentiveness of Housekeeping ladies with Front Office Team. We have very much geared our philosophy around outstanding qualities; we stand by our promise that our guests experience begins and ends with the best intentions. Our success so far is underpinned by the passionate and dedicated service offered so proudly by our Team.

I am pleased you have mentioned the Wi-Fi quality as I am in a great position to advice that we have signed up with the Cyprus telecommunication authority to increase our Hotel’s Wi-Fi speed to 200 Megabits. The wires have been placed and we are on the final stages. We endeavor by Monday 11/9/2017 to be in full operation.

Danj86uk, we keenly anticipate your return so that we may grant you with more great visits at Atlantica SuneoClub Sancta Napa. My personal email address is: epapapetrou@atlanticahotels.com should you wish to contact me directly for any future requests.

Warmly yours,

Ele Papapetrou
Hotel Manager

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Reviewed 31 August 2017

We have been to Cyprus 4 times before and we were married there in August 2006. We chose this resort again as it has everything you could want, plus we wanted to return to celebrate our anniversary. Prior to going, I had emailed Ele the manager with a request for room service on the morning of our anniversary and also asked that she could buy some chococlates for us.
On arrival, we were greeted by lovely girls at reception - all very welcoming and we were taken to our room.
The room was a side pool view - but what we also got was a beautiful sea view due to the location of the hotel - virtually 5 minutes walk and you were on the beach ! Our room was very modern and cleaned daily. In fact the room was so spacious we had a double bed and 2 singles !
Food at the hotel was lovely and varied - cooked fresh in front of you, like the breakfast pancakes/omelettes and waffles. Themed nights were lovely too - lovely carvery meat and Greek night food was beautiful.
The staff in the restaurant were so friendly - I was surprised to read a review that said staff who cleared the tables took plates whilst they were eating ??? We found all the staff lovely - very polite and took time to talk to you when you made conversation with them. Even to the point of moving our table at lunch so we could be sheltered from the sun. The bar staff were brilliant - after 1 day remembering your drinks and always having a laugh and a joke.
The hotel was kept to a high standard of cleanliness - poolside areas hosed down and cleaned morning and night.
We had a problem with our door not closing onto our balcony - dealt with immediately.
On our anniversary we had breakfast in our room delivered - full English/continental/pastries/toast and champagne ! Plus 2 lovely boxes of chocolates tied with ribbon ! And a lovely cake and vase of flowers ! Service above and beyond.
I cannot recommend this hotel highly enough and we are going to return next year - not forgetting the entertainment team who worked hard day and night - lovely people.
Thank you to all the staff for making this a lovely holiday, such lovely people and a thank you to Ele for arranging our room service !!!! Julie and Wayne room 145 xxxx

  • Stayed: August 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank jwmsjs07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ele P, General Manager at Atlantica Sancta Napa Hotel, responded to this reviewResponded 1 September 2017

Dear Julie & Wayne,

Congratulations once again, from us all, on your 11th wedding Anniversary.

Thank you for sharing your reflections on Atlantica SuneoClub Sancta Napa with the wider Trip Advisor community.

Your keen observations and detailed feedback are much appreciated. My Team and I love ‘engaging’ with our guests at any opportunity. Your compliments make us strive harder to maintain our high standards.

The Kitchen brigade does indeed an outstanding job sourcing local produce to create delectable dishes for all tastes. I have conveyed your generous comments this morning to everyone involved and shared happy words of praise.

Please accept our appreciation for mentioning the welcoming Reception ladies attitude, the cleanliness of the Hotel, the friendly restaurant service, “Mr Fix it” Yiorgi from maintenance department and the entertainment team which is a vital point of reference for any establishment. Your comments have been most definitely welcomed graciously.

I was very pleased to be able to communicate with you via email and organize your special breakfast & chocolates. At Atlantica SuneoClub Sancta Napa pride ourselves on the finer details and ensuring that our guests' special days are as personalized as possible. Personal service for our guests is our main focus and glad you were able to feel the genuine hospitality during your stay.

We truly hope that we shall have additional opportunities in the very near future to create more enjoyable holiday experiences.

Sincere regards,

Ele Papapetrou
Hotel Manager

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Reviewed 30 August 2017 via mobile

This hotel deserves a 4 star rating, hotel is very welcoming, staff are very friendly and efficient and can't do enough for you. Ele the Hotel Manager is fantastic, she went over and above to ensure our stay was enjoyable. I would definately recommend this hotel for families

Stayed: August 2017, travelled with friends
1  Thank Pgreen21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ele P, General Manager at Atlantica Sancta Napa Hotel, responded to this reviewResponded 31 August 2017

Dear Pgreen21,

Thank you kindly for your warm review and for recommending Atlantica SuneoClub Sancta Napa to Trip Advisor readers.

I am very fortunate to have a Team of young professionals who enjoy what they do. This is our Hotel’s strongest advantage. Personally I am interacting on daily basis with our guests; During Breakfast, Lunch, Diner hours, at the Pool Bar and around the pool area. I am interested to know how my guests enjoying their time with us and I am always open to receiving all valuable feedback in person.

The Atlantica SuneoClub Sancta Napa family is looking forward to hosting you again. Your patronage is very important to us and will be a great pleasure to be of further assistance should you wish to. Please email me directly on: epapapetrou@atlanticahotels.com

Always at your disposal,

Ele Papapetrou
Hotel Manager

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Reviewed 29 August 2017

We had an amazing time at this hotel, and could not really fault it!
We are a group of 2 adults, a 16 year old girl, 15 and 10 year old boy staying for 11 nights in August 2017 booked through First choice holidays.

We would normally stay in a 4* hotel but opted for this 3* as it had good reviews, well we were certainly not disappointed and it was actually a lot nicer than some of the 4* hotel we have previously stayed at.

The rooms were modern, bright and kept so clean with maid service every day. Bed lining was crisp and white, pillows and mattresses had covers on them which looked like new!
We had two rooms, one for 2 people and the other for 3 people (twin plus extra bed). The rooms weren't that big, fine for 2 people however for 3 it was a little cramped with not really enough wardrobe or storage space.

We stayed All inclusive and the food was fantastic, something different every lunch and dinner time and a great variety every morning for breakfast. The dining room was never too busy, even though we were there in high season during school holidays. We always got a table straight away and there was hardly ever any queues for food. Food was always hot and replenished regularly.

All inclusive drinks were served until midnight. There were some great cocktails included in the all inclusive menu.

All staff were friendly and efficient.

The Suneo entertainment team were lovely and worked so hard, playing games all day round the pool but nothing too over the top, for us the balance was just right. The team entertained in the evening too, singing, dancing and playing games, sometimes this was a little cringe and a bit amateurish but it certainly did not spoil our time there. There were also some nights they had entertainment come in from outside too which was quite good. All in all the evening entertainment was not great but it was enough to keep you around so you could benefit from the all inclusive.

I love the resort of Ayia Napa as it caters for everyone. Families, couples & youngsters will not be disappointed. This hotel was in a perfect location right by a sandy beach and the harbour. A couple of minutes walks to the shops, bars & restaurants. 5 minutes walk to Ayia Napa's main square of bars and nightclubs and 15 minute walk to the stunning Nissi Beach....Perfect!

I would highly recommend this hotel, we loved every minute of our holiday and are hoping to go back next year and stay in this hotel again.

Thank you Atlantica Sancta Napa

  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Lisa V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ele P, General Manager at Atlantica Sancta Napa Hotel, responded to this reviewResponded 30 August 2017

Dear Lisa V,

I thank you for taking the time to leave such a glowing review and for your high recommendation. Every member of the Team and I take great pleasure when reading that we produce lasting impressions for our valued guests. My Team and I pride ourselves on providing genuine hospitality to all our guests and I am happy to read that your interactions with my team have been all positive. We are so glad you enjoyed everything about the hotel and loved the beautifully appointed room that was allocated to your family.

Our superb location in the heart of the city places ourselves within walking distance to fantastic restaurants, quality shopping and of course 100 meters from the Paradisos sandy Beach. A supreme Holiday destination.

For season 2018 Atlantica SuneoClub Sancta Napa is holding many more surprises in terms of room upgrades, public areas enhancements as well as the expansion of the restaurant and Buffet area. We are hopeful that we shall have the pleasure in hosting you again in the new season in order to enjoy our beautiful Hotel’s facilities.

In the meantime if I can be of any assistance, please do not hesitate to contact me at epapapetrou@atlanticahotels.com .

Fondly yours,

Ele Papapetrou
Hotel Manager

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Reviewed 29 August 2017 via mobile

Currently staying at this hotel for an 11 Night break away with a friend.
This is our second stay here as we enjoyed it so much the first time.
The staff are very friendly and most of them will go out of their way to help you with anything that you may need.

The big let down we have found this year is the restaurant.
The food can get very repetitive and boring. Last year there was a much greater choice of food. I find some of the restaurant staff very rude for example as soon as you take your last mouthful of food your plate is gone without even giving you a chance to put your knife and fork down, this is all while others at your table are still eating.
On two occasions my friend was eating a slice of toast, he picked up his toast to take a bite and the restaurant staff snatched the plate from under him.
The restaurant and bar manager seems to be a waste of space. He stands there smiling at everyone and sitting people down for dinner but you'll never catch him brining a drinks order to your table or clearing tables after people have eaten. It's almost like it's beneath him.
We sat down one evening for dinner and gave our drinks order. The waiter politely informed us that he couldn't take a drinks order, a waitress then came over and took our drinks order down on paper then handed our drinks order to the waiter who was unable to take the order.
The entertainment has gone down hill along way since last year, there is nothing for kids to do either.

I would like to say a very big thankyou to the bar staff especially the guys in the evening, they make everyone's evening special and they are a big credit to the hotel.

Stayed: August 2017, travelled with friends
1  Thank Guide728933
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ele P, General Manager at Atlantica Sancta Napa Hotel, responded to this reviewResponded 30 August 2017

Dear Repeat Guest,

Thank you for choosing to stay with us again and for sharing your observations on Trip Advisor.

I am so pleased that you are still staying with us as I would be so happy to meet with you, at a convenient and time to listen to your thoughts. Our guests opinion is my utmost priority and I respect enormously guests who care enough to assist in our efforts to provide excellence in all areas of our Hotel.

Today, at 18:00 hrs we are holding our weekly Guests Cocktail gathering at the Restaurant's veranda. I would be so delighted if you could join us.

I am truly looking forward to seeing you.

Sincerely yours,

Ele Papapetrou
Hotel Manager

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