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“ok food,high price, bad service”

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Romantik Waldhotel Mangold
Ranked #10 of 13 Hotels in Bergisch Gladbach
Reviewed 14 October 2017

We had a reservation for 30 people to have Sunday brunch - fathers 90th birthday. Reservation was appointed for 10.30. When we arrived at 10.30 the arrangement of the tables was not as discussed with the host. After a short discussion with the staff we rearranged them ourselves - no help from the staff. Counting the dishes on the table we realized there were just 25 of them. The owner asked us to be calm - at 11.30 the guests of the hotel would finish their breakfast and enough places would be available??? One hour after the time to which agreed??? Not a nice experience. Food for breakfast was average quality, price for a brunch with no specials except a pumpkin soup, smoked salmon and sliced roast beef was high at 40 EUR per person. No recommendation here.

  • Stayed: September 2017, travelled with family
    • Service
Thank Jonlando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 25 reviews

Reviewed 18 January 2017

The hotel was booked on the 3/Jan for a stay on the 17/Jan via Late rooms, arrived at in the reception and had to wait 10 minutes before someone came to check me in. They could not find the booking on the system and phone call later, told they had the booking but it was not on the system and no room were now available. I have never had any problems with any booking via late rooms and can only think the hotel could get a higher price for the room and did not inform us it had been cancelled or they changed they minds on the booking.

They did manage to find me a hotel, longer driver and very late at night not what is needed after a 15 hours day travelling and meetings, The comment on leaving was the other “hotel is cheaper”, I don’t care about cost I just wanted the room which was booked over two weeks ago.

We have now taken off this hotel our business recommend hotel list for the group.

Room Tip: Check and doule check the booking
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  • Stayed: January 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank bshaw711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2013

My husband and I stayed here for 3 nights for a get away/spa retreat. We took advantage of the Relaxation 2.0 package and extended the package an extra night:

"Early check in" from 11:00 clock in the morning
a cozy bathrobe and sauna towels are provided in the room for you
a day ticket for the sauna and spa oasis “Mediterana” (Germany's most beautiful sauna)
two nights including breakfast buffet
a 3-course romantic dinner in our restaurant "Waldstuben"

We chose the middle room price "romantic" and we were pleased with the room (#25) with a nice view of the Bensberg Castle. The large room was very comfortable and nicely appointed. The bathroom (tub with hand held shower though no standing room) and WC were seperate.
Breakfast each morning was very good and the dinner was excellent. It included a very nice serving of tender filet mignon among creative & tasty first and second courses.

The hotel itself felt like a well cared for upscale skiers lodge. It seems to be very well run with the family members intertwining their resposibilities in a comfortable friendly manner.

Reasons for 4 rating instead of 5:
"Cozy bathrobe & sauna towels "were not provided in room, but for an extra price in the lobby.
At dinner we were told that drinks were included, then received a bill for 50€ at check out.
Matress was too soft for both of us and bath ceiling was just too low.

We do recommend this hotel especially when the weather is warmer for a hike in the hills adjacent to the property.

  • Stayed: March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Kenda_Mark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2017 via mobile
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Stayed: October 2017, travelled on business
Thank André F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2017
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  • Stayed: September 2017, travelled with friends
    • Service
Thank mirabarfuss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Romantik Waldhotel Mangold

Address: Am Milchbornbach 39-43, 51429 Bergisch Gladbach, North Rhine-Westphalia, Germany
Region: Germany > North Rhine-Westphalia > Bergisch Gladbach
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #10 of 13 Hotels in Bergisch Gladbach
Price Range: €153 - €215 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Romantik Waldhotel Mangold 4*
Number of rooms: 23
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