The hotel was booked on the 3/Jan for a stay on the 17/Jan via Late rooms, arrived at in the reception and had to wait 10 minutes before someone came to check me in. They could not find the booking on the system and phone call later, told they had the booking but it was not on the system and no room were now available. I have never had any problems with any booking via late rooms and can only think the hotel could get a higher price for the room and did not inform us it had been cancelled or they changed they minds on the booking.
They did manage to find me a hotel, longer driver and very late at night not what is needed after a 15 hours day travelling and meetings, The comment on leaving was the other “hotel is cheaper”, I don’t care about cost I just wanted the room which was booked over two weeks ago.
We have now taken off this hotel our business recommend hotel list for the group.
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