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All reviews centrally located hotel reception staff was very friendly cumulus hotel cooler bedroom breakfast
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Reviewed 25 June 2021 via mobile

The hotel could use a face-lift. Nothing wrong but a bit of wear and tear everywhere. Solid brekky though, good service and very central location. Our visit was during a heatwave but we could not find a way to get the aircon any cooler. Felt like 30 degrees

Date of stay: June 2021
Trip type: Travelled with family
2  Thank sakarika
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Merja Ylinen, Guest Services / Front Office at Scandic Hameenlinna City, responded to this reviewResponded 7 July 2021

Dear Sakarika,

Thanks for staying at our hotel and for your comments. Unfortunately we do not have aircon, so our rooms do tend to get quite warm during the heatwave. I hope to see you soon again at Scandic!

Best regards,
Merja Ylinen
Scandic Hämeenlinna City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2021

Although the decor is outdated, I am giving five stars to this centrally located hotel.

The hotel is an old Cumulus hotel and the room decor is from that era. However, the rooms are very practical. Cumulus did a good job with the practicality.

We booked a Superior Plus room that is like a Suite with a separate living room and bedroom. The only Superior Plus room is a very spacious corner room.

The breakfast was pleasantly calm and had a good selection of food.

The reception staff was very friendly.

Our stay had excellent value for 104 euros.

Date of stay: March 2021
    • Value
    • Rooms
    • Service
2  Thank Mikael F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 16 November 2020

Quiet and clean hotel, good breakfast. The waitress who served in the pub in the evening has the right attitude and service! The room would have had a nice weather with air conditioning cooler. Location in the city center good.

Date of stay: November 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Scandic Hotels
Thank Maps26590727029
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 9 February 2020 via mobile

Advantages :

-Hotel staff is great. They smile and helpful.
-Breakfast is perfect. Eggs (stated as free range) cheeses, breads, vegetables, etc.
- Location is close to the bus station (walking 10 minutes)
- Room space is good especially if have a baby.

Disadvantages

- Heating is a problem. First night it was cold. Then i talked w/ reception and she came to check and told me that radiator valve should be in position 3. Rest of days room was warmer but still not in comfort cooling.

- No kettle (water heater) in the room.

- No minibar at the room.

If there will be a second visit to Hameenlinna, i would definitely choice this hotel as long as they kept same (except heating)

Date of stay: February 2020
Trip type: Travelled with family
Thank skyhaver
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Merja Y, Duty manager at Scandic Hameenlinna City, responded to this reviewResponded 12 February 2020

Dear Gkhn T,

Thanks for your feedback on you recent stay with us. We’re glad to hear that you had a pleasant hotel experience and we hope to see you soon again!

Best regards,
Merja Ylinen
Duty manager
Scandic Hämeenlinna City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2019

This is one of the hotels re-branded to Scandic after the merger. That's a pity! No Scandic feeling at all here. Dated rooms, no full selection of choices at breakfast, staff not attentive at all, even rude.

Nevertheless, everything worked in the room and it was quiet and bed quality decent.

Date of stay: December 2019
    • Sleep Quality
    • Rooms
    • Service
2  Thank Konsta O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Merja Y, Duty manager at Scandic Hameenlinna City, responded to this reviewResponded 10 December 2019

Dear Konsta,
Thanks for staying with us and for your review. I'm sorry to hear you were dissapointed with our level of service. We strive to meet the Scandic level of attentiveness and service but it is a work in progress. I hope to see you again in our hotel.

Best regards,
Merja Ylinen
Duty manager
Scandic Hämeenlinna City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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