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All reviews centrally located hotel reception staff was very friendly cumulus hotel cooler bedroom breakfast
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Reviewed 9 February 2020 via mobile

Advantages :

-Hotel staff is great. They smile and helpful.
-Breakfast is perfect. Eggs (stated as free range) cheeses, breads, vegetables, etc.
- Location is close to the bus station (walking 10 minutes)
- Room space is good especially if have a baby.

Disadvantages

- Heating is a problem. First night it was cold. Then i talked w/ reception and she came to check and told me that radiator valve should be in position 3. Rest of days room was warmer but still not in comfort cooling.

- No kettle (water heater) in the room.

- No minibar at the room.

If there will be a second visit to Hameenlinna, i would definitely choice this hotel as long as they kept same (except heating)

Date of stay: February 2020
Trip type: Travelled with family
Thank skyhaver
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Merja Y, Duty manager at Scandic Hameenlinna City, responded to this reviewResponded 12 February 2020

Dear Gkhn T,

Thanks for your feedback on you recent stay with us. We’re glad to hear that you had a pleasant hotel experience and we hope to see you soon again!

Best regards,
Merja Ylinen
Duty manager
Scandic Hämeenlinna City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2019

This is one of the hotels re-branded to Scandic after the merger. That's a pity! No Scandic feeling at all here. Dated rooms, no full selection of choices at breakfast, staff not attentive at all, even rude.

Nevertheless, everything worked in the room and it was quiet and bed quality decent.

Date of stay: December 2019
    • Sleep Quality
    • Rooms
    • Service
2  Thank Konsta O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Merja Y, Duty manager at Scandic Hameenlinna City, responded to this reviewResponded 10 December 2019

Dear Konsta,
Thanks for staying with us and for your review. I'm sorry to hear you were dissapointed with our level of service. We strive to meet the Scandic level of attentiveness and service but it is a work in progress. I hope to see you again in our hotel.

Best regards,
Merja Ylinen
Duty manager
Scandic Hämeenlinna City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2019

Quite all right very centrally located hotel, would give it 3.5 stars if possible in Tripadvisor. Review based on a two night stay in September (background of spending 80+ nights per year in different hotels around the globe).

Location:
Well located in the immediate city center along the pedestrian zone. A walking distance to almost all the main sights, restaurants and bars Hameenlinna has to offer.

Easy access from/to E12 highway, distance to the railway station is a bit over 1km.

Room:
We got a basic room at 4th floor. The room was quite OK sized, not the biggest I’ve seen but certainly enough for us. Room had been renovated not too long ago, especially the bathroom has been completely renewed. Décor was quite simple, not traditional but not very modernistic either. Room had the normal equipment, such as LCD TV and minibar.

There were some signs of usage in the room, nothing major though.

Some sounds from the corridor and other rooms, nothing much from the street.

Etc:
Check-in & out was very efficient.

Breakfast had a rather large variety of both warm and cold offerings. So certainly enough to get the day started.

Would I return there?
Yes, why not. Though it was not really luxurious as such, there was nothing really wrong either

Date of stay: September 2019
    • Value
    • Rooms
    • Service
1  Thank dadsasdasd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Merja Y, Duty manager at Scandic Hameenlinna City, responded to this reviewResponded 4 October 2019

Hi dadsasdasd,

Thanks for your feedback on you recent stay with us. We’re glad to hear that you had a pleasant hotel experience and we hope to see you soon again!

Best,
Merja
Scandic Hämeenlinna City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2019

Very nice location in the heart of the city. The staff was attentive and caring. The breakfast buffet was great as it had nice selection of food for every one. I can recommend this hotel to anyone who visits Hameenlinna.

Date of stay: August 2019
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Scandic Hotels
Thank AtlantaKor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Merja Y, Duty manager at Scandic Hameenlinna City, responded to this reviewResponded 6 September 2019

Hi AtlantaKor,

Thanks for your feedback on you recent stay with us. We’re glad to hear that you had a pleasant hotel experience and we hope to see you soon again!

Best regards,
Merja Ylinen
Duty manager
Scandic Hämeenlinna City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2019

Average accommodation cost for a standard double room: 145 euros.
Our room was incredibly hot even with 2 fans. One bed side table was missing. It was not possible to contact the reception from our room because there was no telephone or tablet. The double bed was very small (140 cm wide) with an uncomfortable and extremely soft mattress, and moreover it had been made up with 2 single bed sheets on top of each other instead of a double bed sheet. The bed sheets had holes and stains. The elevator was extremely noisy and could be heard inside our room day and night without stopping, Minibar was not working properly and drinks inside were warm. Breakfast buffet was quite poor.

Date of stay: August 2019
    • Value
    • Cleanliness
    • Service
Thank steelrain2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Merja Y, Duty manager at Scandic Hameenlinna City, responded to this reviewResponded 22 August 2019

Hello,
thank you for staying with us and your feedback.
I'm sorry, that your room experience was not pleasant for you. Our hotel hasn't got air conditioning, which causes us headaches almost everyday in the summertime, because the warm weather. We hope, that we got one someday.
We usually have tablet in our hotel rooms, but at this time they're under upgrade.
It sounnds like you stayed in our standard queen room, which indeed has only 140 cm beds. That is written in the room description. In our superior category, we have king size beds, where the size of the bed is 180 cm.
We will tell your feedback to our houskeeping, so they could be more thorough with cleaning in the future.
We hope, that we get to see you in the future again so we can make your room experience better.
Best regards,
Emma Valtanen
Receptionist
Scandic Hämeenlinna City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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