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Northerntraveller73
Kaarina, Finland

Upgraded to Presidential suite

Review of Scandic Aulanko
4.0 of 5 bubblesReviewed 10 May 2024
Stayed at Aulanko for one night while in a conference with my colleague. Hotel was fulöly booked and we got lucky and got upgraded to the best room of the hotel: The Presidential suite.

Suite is huge - 70 sqm and consists of bedroom, livingroom, corridor / working space toilet and bathroom + big L-shaped balcony with three doors :-)

Rooms are big and furnitures massive. The king size bed was ok but two chair beds were quite awfull to sleep...

The views were nice (a lot of windows) but even though balcony is very long I'm not sure is it usefull in any way.

All the amenities are ok 2 TV:s, bathrobes, Coffee maker, Kettle, Quite old Jacuzzi/Bathtub etc etc.

The room is outdated in good and bad:

There are a lot of paintings on the walls from late 1930s and nice massive furniture - on the other hand electrics are quite old and there in no aircon / fresh air vents that leads to hot summers and cold winters and balcony doors openings to get fresh air inside. There was one extra few kilowat heater and one fan on the closet ready to be used. The bathroom area is fixed maybe 15 years ago by lifting the floor 15 cm -> floors are well heated but threshold is high.

Breakfast was good as the complimentary Spa.

You can get this room normally with quite a good price for example for two adults and two smaller kids?
Date of stay: April 2024
Room Tip: Small Spa is quite nice and there are good walking routes and Golf course next to the hotel.
Trip type: Travelled on business
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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Scandic Aulanko, Other at Scandic Aulanko, responded to this review
Responded 13 May 2024
Dear Guest,

Thank you so much for you comments!

Please come back,

Best,
Scandic Aulanko
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    7 - 12 of 763 reviews
    Reviewed 24 April 2024

    Hotel charge me twice room rate , even I did booked and payed it advance in Hotels.com . Reception did not offer any compensation in mistake of they doing .
    It´s not a right that You don´t know what you are doing at your Work , You should tell that advance to customers that You don´t have professional people working and those who come here can choose other hotel .

    Date of stay: April 2024
    • Trip type: Travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank ism666
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Scandic Aulanko, Other at Scandic Aulanko, responded to this reviewResponded 4 May 2024

    Hi,
    Thanks for sharing your hotel experience with us, it helps us improve and get even better at what we do. We’re sad to hear that you were not satisfied with us. As your guest experience is really important to us, we’ve already taken several actions to ensure that it won’t happen in the future.

    We hope you will stay with us again soon and give us a chance to give you a better hotel stay.

    All the best,
    Scandic Aulanko

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 21 April 2024

    Check-in was chaotic. We had to stand watching a staff member working on something else while those coming in later got serviced earlier. Reception staff mostly unfriendly or uninformed. The lobby resembled a warehouse with hardware sticking from trolleys in the area where children were also playing and running -probably because children’s play room was fully stacked with (adult) chairs on arrival day.

    There was no baby crib or third towel set in our room although crib was preordered. When we got the baby crib, it was really worn-down, even broken, and stained. As we got it delivered in person, we got the impression that it was ok standard for the staff member. Toilet bin was broken as were the shower tap and handsoap tray. Room not cleaned well.

    Friendly breakfast staff, nice spa area with a small child. However, definitely not coming back and definitely not worth the 200+ euros paid per night.

    Date of stay: April 2024
    Trip type: Travelled with family
    Thank kaisapi
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Scandic Aulanko, Other at Scandic Aulanko, responded to this reviewResponded 4 May 2024

    Hi,
    Thanks for sharing your hotel experience with us, it helps us improve and get even better at what we do. We’re sad to hear that you were not satisfied with us. As your guest experience is really important to us, we’ve already taken several actions to ensure that it won’t happen in the future.

    We hope you will stay with us again soon and give us a chance to give you a better hotel stay.

    All the best,
    Scandic Aulanko

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 3 November 2023

    I stayed last weekend one night in Scandic Hotel Aulanko with my friend. We waited for rooms for 1hr and 45mins because of big group checking in before us. I asked Hotel Direcror's contact information from the reception. I sent a message to the director and told that I was very disappointed. She told that she will make sure that someone will contact me in the beginning of this week. Anyone has not contacted nor appologized what happened. I can not recommend this hotel to anyone.

    Date of stay: October 2023
    • Trip type: Travelled with friends
      • Value
      • Location
      • Service
    1  Thank Navigate30063448688
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Scandic Aulanko, Other at Scandic Aulanko, responded to this reviewResponded 26 November 2023

    Hi,
    Thanks for sharing your hotel experience with us, it helps us improve and get even better at what we do. We’re sad to hear that you were not satisfied with us. As your guest experience is really important to us, we’ve already taken several actions to ensure that it won’t happen in the future.

    Unfortunately we have not received the original feedback. We would be grateful if you could send it to us again: aulanko@scandichotels.com

    We hope you will stay with us again soon and give us a chance to give you a better hotel stay.

    All the best,
    Scandic Aulanko

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 22 October 2023

    Overall I liked our stay and the hotel. However, the room was a huge disappointment. We were located in the cellar floor (1 st floor) and the room had only small narrow window up the wall, from where we could see the tires of the cars in the parking lot. 😳 Not quite the park view I was dreaming of and the image I had about Aulanko.

    Date of stay: October 2023
    Trip type: Travelled with friends
    Thank Tanja V
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 17 August 2023

    Old bathroom, missing tiles, very thin not soundproofed doors and heard nextdoors sex sounds and conversations really clearly and. never coming again.. and a broken tv remote. Really thinked leaving to home for getting peace..

    Date of stay: December 2022
    Trip type: Travelled solo
    Thank veera R
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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