Ew, just ew. Disgusting, dirty, worn out, old, sloppy. There is just few words to describe the hotel. In the room everything looked so old and dirty that you really didn’t want to touch anything. It felt disgusting to sleep in the room especially when on the morning my sheet had come a bit off and I saw how yellow the matterss was.
Thanks for sharing your hotel experience with us, it helps us improve and get even better at what we do. We’re sad to hear that you were not satisfied. As your guest experience is really important to us, we’ve already taken several actions to ensure that it won’t happen in the future.
All the best
Many years ago visited this place during the team building session, at which time the place left a deep impression on me. In the recent couple of years, I got fascinated with the view-tower in Aulanko. To catch the aurora borealis, we put up in this hotel again this February, as it is so convenient to visit the watch tower from the hotel, Lucky enough we were able to cath the northern lights this time.
This hotel is also located next to the lake, boasts a SPA. Hämeenlinna is also a city with history and ancient stories. It is worthy of a visit.
A relaxing little holiday in the spirit of Valentine's day. The spa was pleasantly warm and there were plenty of pools. Drinks and snacks available. I only missed the sauna for couples. I would have been willing to pay for the option to choose a private sauna. Next time we need to have more time because we would have liked to be outside in the beautiful scenery as well.
Hotel is at picturesque location - small lakes, golf field, and a hill with remaining of park. Not so far from Hameenliina and highway. But the hotel condition itself disappoints:
It is old, not renovated for long years place, haunted with old carpets, paint, lamps and vintage smell in the rooms. The walls are very thin, you can hear a TV loud on (probably on purpose, not to hear something else...). Partially noises from other rooms were coming through HVAC canal, especially from the bathroom. You can't adjust temperature in your room. Some like it hot...
Cleanliness of the room is questionable.
Spa section is acceptable and much better looking than hotel. You can have relax there although it looks like not enough capacity if hotel is booked at least in half. Same story with the capacity of restaurant for the breakfast. I noticed long waiting lines for checkout. Staff crew at reception is helpful and informative.
The hotel has excellent breakfast, full, rich of various fresh products. Restaurant is very efficient and prices are low according to how much you get.
Thanks for the constructive feedback.
Our goal is always to provide our guests with the best possible service experience in all aspects, unfortunately we do not
successful this time.