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Reviews (3,766)
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Reviewed 6 April 2018 via mobile

Stayed in the 2 bedroom dual key apartment, with 3 teenagers. Parents had king bed in the studio room and kids shared a queen bed and sofa bed between them In the apartment. Would have been good to have versatility of 3 singles in the main apartment and it would have given more room for the lounge area. Despite request room was in wrong configuration on arrival and had to be fixed. Rooms were fairly standard but could have been cleaner as there were dead beetles in the tracks of the doors and spiders/ cob webs in the corners of the room. Loose door stops meant you had to use your hand to hold up the stop while shutting the doors which was annoying. The lack of effective exhaust fans in the bathroom was ridiculous and lead to a steam room every time you took a shower. Lack of fans also meant any toilet stops took a while to dissipate. For a 3 night stay had no room service which meant the same towels and making own beds daily which took away from the holiday experience. A single roll of toilet paper in the studio apartment was also a little lacklustre. Adequate tv facilities in rooms. Although pleasant natured, the cleaning crews personal hygiene left a BO smell throughout the stairwell which was a little off putting.
The garden facilities and outdoor activities were fantastic and well managed meaning kids and adults had plenty to do. The pool and steam room facility was ok but would have been nice if bigger as it was hard to find your own piece of the pool where there was no grumpy old aristocrat wanting to swim uninterrupted laps.
Breakfast buffet was ok. Ordered poached eggs were rock hard and decent coffee had to be paid for which was disappointing.
On checkout was told we owed $123 for dinner eaten in the onsite restaurant which was incorrect as we did not dine in. Left property without this being cleared up with the comment made that they will try to get to bottom of it and will let me know.....still waiting. Clearly tighter control is required if people are going to bill meals to a room number, especially with a large amount of foreign guests/ accents.
Overall a nice break but left a little bit underwhelmed given the price and status of the facility.

Stayed: April 2018, travelled with family
Thank Jfcwesty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018

Property was well located and within an easy walk to all shops and restaurants. Reasonably priced for type of accommodation, albeit a little tired. Staff were helpful and friendly. Nice to have breakfast included

  • Stayed: April 2018, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank whillr138790
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018

One comment - my room had a shared balcony. That caused us to keep our curtains drawn all the time. Everything else was perfect! Staff, location excellent, food at The Larder excellent, indoor pool and hot tub a big help at the end of the day of enjoying the walks in the woods. Direct access to the beach! Will surely return. Thank you!!

  • Stayed: April 2018, travelled as a couple
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Review collected in partnership with this hotel
1  Thank colindP1449JR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MLorne, Manager at Mantra Lorne, responded to this reviewResponded 17 April 2018

Dear Guest,

Thank you for your compliments on our location and the food at The Larder it is greatly appreciated. We look forward to seeing you on your next stay and we do 1 or 2 rooms where a balcony is shared but if you book your reservation directly we will make sure you are not allocated that room again.

Kind Regards
Simon James
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

Well located right in the centre of Lorne, 2mins walk to beach, bars, food etc. Efficient front desk and decent service throughout. We stayed in a Heritage room which was a bit tired and had a huge free standing air con unit in it which was sort of weird. Breakfast chaotic - would avoid that next time. Overall OK for the price but nothing special.

Stayed: April 2018, travelled as a couple
Thank Henry J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018

Very enjoyable stay with friendly and helpful staff. Our room was clean and very suitable with the dual key apartments for our family of four. The facilities were good and the location was great just walking out of the property to the beach opposite.

  • Stayed: March 2018, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank luddites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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