The hotel is in a delightful position with wonderful sea views and slightly away from the 'bustle' of the Funchal traffic. It is set in attractive and well maintained grounds.

The interior, including the public areas and bedrooms are maintained to a high standard. Bedrooms are well appointed with comfortable beds. The competence and cheerful attitude of the staff responsible for everyday care of the rooms is of excellent.

The staff in the restaurant are charming, helpful and very professional. Breakfasts are excellent - the evening meal provided a good choice and although sometimes was not quite to our taste, we never had a poor meal, there was always something that we liked!

Reception staff were courteous and efficient.

Overall, we had a very pleasant and relaxing holiday and always felt that our well-being was paramount to the staff. We are looking forward to our next visit (the third!).

My wife and I have recently returned from a 14 night stay at this Hotel and with out doubt this Hotel has one of the best locations in Funchal
The setting on the promenade with amazing views over to Cabo Girao and Camera de lobos to the West and Funchal harbour to the East are amazing.

Combine this with beautifully manicured landscaped gardens and two gorgeous huge swimming pools make lazy days around the pool area very relaxing and extremely enjoyable indeed!!

The Hotels rooms are very well planned and spacious with a separate shower enclosure rather than having to climb into a bath a fiddle with a messy shower curtain!

The Hotel is set well out of Funchal, but I believe this to be a positive as it is very peaceful and you have options to walk either into Camera de Lobos which is a beautiful fishing village with lots of character ( 40min) or into Funchal via the Lido then through the top road again about 40 mins.

Taxi back from Funchal 7 euro taxi back from Camara de Lobos 10 euro or 2 euro by bus.

I only used the shuttle bus into Funchal on one occasion and to be honest was not that impressed, the full size coach went on a round of stops to other hotels and a 7- 10 min journey took almost 25!!

The amenities that the Grand offers are indeed 5 * however the attention to detail and level of service given is not of the same high status level that the Hotel prides it self on.

I am not saying the service is bad, but do not expect 5* service.

The bar staff and waiters do not appear properly trained and seem very laid back in their approach to carrying out their duties.

My wife and I had cocktails in the bar most evenings and efficiency in ordering, preparation and presentation of drinks was very hit and miss.

Breakfast, which is very good indeed with lots of variety of fresh fruit and breads can be taken on the pool bar decking looking out over the lovely pool area is a great way to start the day, but make sure you ask for HOT coffee or it is luke warm.

We decided to take the Bed and Breakfast option and had some wonderful meals in our stay, special praise to the strangely named " Beef and Wines" but WOW!!! what and experience do not miss a trip to this place.
Try the Picanha, Rump steak cooked over wooden embers on a steel skewer then sliced in front of you is fantastic!!

We tried the Buffet restaurant on one occasion and it was OK but at 28 euro p/p did not represent good value, at this price I expect A la carte service and got this every other night eating out which is very reasonable in Madeira compared to other destinations.

One tip......DO NOT use the room phone to make any external calls, I had to use the phone to make a couple of Restaurant reservations and found on checking out that local calls are charged at 3 euros!!

Overall we had a fantastic holiday, The Grand is a good Hotel and Madeira a wonderful destination with lots of character and the locals are very warm and genuinely friendly people.

Special thanks to Carmina and Manuela on reception for their help!

Don't miss a trip to the Mercado dos Laboradores in the old part of town and a drive or excursion to Curral Des Freiras ( Nuns Valley) you wont be disappointed!!!

Hotel was nice. Great pillows and comfy bed. Staff friendly, plenty of fresh choice at breakfast. Probably best to avoid the restaurant overpriced and not great. Try the real cano restaurant just around the corner. Hotel facilities are in a good condition.