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The Buenaventura Golf & Beach Resort Panama, Autograph Collection
Ranked #1 of 5 Hotels in Rio Hato
Certificate of Excellence
Reviewed 14 October 2017 via mobile

This huge, growing, private resort has a golf course, several pools, access to the Pacific Ocean, large homes, mansions, and condos. The grounds are well kept. The primary common area (the Lighthouse) has multiple smaller pools each with seating areas. We stayed in a two bedroom large condo w AC and balcony with outdoor table and chairs. It had s very modern kitchen. Our condo's common pool area was a few minutes walk but large - both the lounging area (which also had to one side an enclosed large room with AC). The large pool had a bar area and overlooked one of the lakes that dot the landscape.
The hotel has been renovated. It has a modern look incorporating some native Panamanian elements. In front is a charming little church next to an ancient huge, huge tree. The hotel has a restaurant, a pool and lounging area in the back w bars both outdoors and enclosed w AC. Again well landscaped and if lucky you'll see a profusion of hibiscus or bougainvillea.

Stayed: October 2017, travelled with friends
2  Thank 207alba9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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20 - 24 of 837 reviews

Reviewed 10 September 2017 via mobile

The hotel was gorgeous, decorated beautifully for Christmas, the accommodations were perfect, as was the food. I love Marriotts because I can be sure of the beds and bedding, cleanliness, places to eat with good food, and very nice ambience. It also was located in a wonderful place for tourists! My nephew and niece who live in the panama area are missionaries in Panama. Right after visiting the Panama Canal, our experience at this hotel was the next most wonderful.

Stayed: December 2016, travelled with family
Thank jillericson2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2017 via mobile

Beautiful hotel. Beautiful rooms, probably some of the best in Panama. Very good breakfast. Friendly staff. Valet included. Great A/C and Wifi. Walking to beach. No extra charge for pool cabanas. Bungalows/Villas available.

Stayed: September 2017, travelled with friends
2  Thank Sven P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia02, General Manager at The Buenaventura Golf & Beach Resort Panama, Autograph Collection, responded to this reviewResponded 7 September 2017

Dear Guest,

Thank you! We would love it more to welcome you back. Hope to see you again real soon.

Warmest regards,

Jose Luis Bonet
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2017 via mobile

Great hotel with fantastic swimming pool in a residential area. The 18 holes golf course is very nice and the people at the hotel and Golfclub are very helpful. The beach is very nice and quiet. There are several very good restaurants.

Stayed: August 2017, travelled with family
Thank chris63torino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia02, General Manager at The Buenaventura Golf & Beach Resort Panama, Autograph Collection, responded to this reviewResponded 14 August 2017

Dear Guest,

Thank you! We would love it more to welcome you back. Hope to see you again real soon.

Warmest regards,

Jose Luis Bonet
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2017

Having stayed in many luxury properties and a fair share of Marriott's, I can definitively say that this is by far the worst luxury property I have ever seen. The hotel claims to be a beach front property on the Marriott website. In fact, this is not the case as the beach and pool area is a good 10 minute walk from the main hotel building through a vacation home community not owned by the hotel.

The service was absolutely abysmal. It took a full day for the staff to bother cleaning mounds of dog poop from around the pool area when numerous complaints were made. (see pictures)

All of the staff had an attitude of "not my problem". Front desk staff was rude and even argumentative - a far cry from the always please the guest attitude at other Marriott's.

Breakfast which was not included in the price of a room was similar to the fare you might find at a budget hotel. Cereal, toast and juice, that's it.

The rooms were spacious but turndown service was a joke. The made the beds in the afternoon, but never bothered to even sweep the sand off the floor.

Maybe this sort of hotel experience is standard for the region, but I have unfortunately been spoiled by actual guest attention at luxury hotels.

There are some positives worth sharing so the review is not totally negative.
The rooms are large and spacious.
The pools were had an amazing ocean view
The beach was legitimately private

  • Stayed: May 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank byrule62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia02, General Manager at The Buenaventura Golf & Beach Resort Panama, Autograph Collection, responded to this reviewResponded 9 August 2017

Dear Guest,

On behalf of the entire JW Marriott Panama Family - thank you for your feedback - very much appreciated. We look forward to welcoming you back again.


Cordially,

Jose Luis Bonet
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Buenaventura Golf & Beach Resort Panama, Autograph Collection

Address: 340 Calle 3ra | Buenaventura, Rio Hato 0213, Panama (Formerly JW Marriott Panama Golf & Beach Resort)
Region: Panama > Cocle Province > Rio Hato
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 5 Hotels in Rio Hato
Price Range: €143 - €699 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Buenaventura Golf & Beach Resort Panama, Autograph Collection 5*
Number of rooms: 118
Official Description (provided by the hotel):
Set on the Pacific coast of Panama, The BuenaventuraHotel is a luxury destination resort member of Autograph Collection. The resort sits on 1,000 acres of natural splendor, nestled between rivers, lakes, lush vegetation, and pristine beaches. Blending old world glamour and tropical elegance, the resort is reminiscent of a Spanish hacienda. ... more   less 
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Also Known As:
Bristol Buenaventura Hotel Farallon
Bristol Bueneventura Santa Clara

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