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All reviews jw marriott el faro pool area main restaurant steak restaurant japanese restaurant hotel guests rooms are large sushi the pacific ocean great beach keep in mind tai pools panama kai tagua
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Reviewed 31 August 2017 via mobile

Beautiful hotel. Beautiful rooms, probably some of the best in Panama. Very good breakfast. Friendly staff. Valet included. Great A/C and Wifi. Walking to beach. No extra charge for pool cabanas. Bungalows/Villas available.

Stayed: September 2017, travelled with friends
2  Thank Sven P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia02, General Manager at The Buenaventura Golf & Beach Resort Panama, Autograph Collection, responded to this reviewResponded 7 September 2017

Dear Guest,

Thank you! We would love it more to welcome you back. Hope to see you again real soon.

Warmest regards,

Jose Luis Bonet
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2017 via mobile

Great hotel with fantastic swimming pool in a residential area. The 18 holes golf course is very nice and the people at the hotel and Golfclub are very helpful. The beach is very nice and quiet. There are several very good restaurants.

Stayed: August 2017, travelled with family
Thank chris63torino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia02, General Manager at The Buenaventura Golf & Beach Resort Panama, Autograph Collection, responded to this reviewResponded 14 August 2017

Dear Guest,

Thank you! We would love it more to welcome you back. Hope to see you again real soon.

Warmest regards,

Jose Luis Bonet
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2017

Having stayed in many luxury properties and a fair share of Marriott's, I can definitively say that this is by far the worst luxury property I have ever seen. The hotel claims to be a beach front property on the Marriott website. In fact, this is not the case as the beach and pool area is a good 10 minute walk from the main hotel building through a vacation home community not owned by the hotel.

The service was absolutely abysmal. It took a full day for the staff to bother cleaning mounds of dog poop from around the pool area when numerous complaints were made. (see pictures)

All of the staff had an attitude of "not my problem". Front desk staff was rude and even argumentative - a far cry from the always please the guest attitude at other Marriott's.

Breakfast which was not included in the price of a room was similar to the fare you might find at a budget hotel. Cereal, toast and juice, that's it.

The rooms were spacious but turndown service was a joke. The made the beds in the afternoon, but never bothered to even sweep the sand off the floor.

Maybe this sort of hotel experience is standard for the region, but I have unfortunately been spoiled by actual guest attention at luxury hotels.

There are some positives worth sharing so the review is not totally negative.
The rooms are large and spacious.
The pools were had an amazing ocean view
The beach was legitimately private

  • Stayed: May 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
3  Thank byrule62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia02, General Manager at The Buenaventura Golf & Beach Resort Panama, Autograph Collection, responded to this reviewResponded 9 August 2017

Dear Guest,

On behalf of the entire JW Marriott Panama Family - thank you for your feedback - very much appreciated. We look forward to welcoming you back again.


Cordially,

Jose Luis Bonet
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2017

First class resort with outstanding service, food and activities galore! Will definitely return and bring a flock of people to enjoy this amazing resort with us! The hotel staff exceeded our expectations.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank 812sherric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia02, General Manager at The Buenaventura Golf & Beach Resort Panama, Autograph Collection, responded to this reviewResponded 28 July 2017

Dear Guest,

Thank you for taking a moment and sharing your “Absolutely 100% Perfect” review. Thanks again for sharing your experience so eloquent and so lovely. We greatly appreciate it. We can’t wait to welcome you back real soon.

Cordially,


Jose Luis Bonet
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2017 via mobile

Hotel was beautiful. Breakfast was amazing, and very nice outside area to enjoy the food. The pool area is perfect for kids of all ages. Staff were very friendly and helpful. Two of the restaurants were closed for refurbishment, but otherwise was a 5 star experience.

Stayed: July 2017, travelled with family
Thank Chris E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia02, General Manager at The Buenaventura Golf & Beach Resort Panama, Autograph Collection, responded to this reviewResponded 12 July 2017

Dear Guest,

Thank you! We would love it more to welcome you back. Hope to see you again real soon.

Warmest regards,

Jose Luis Bonet
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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