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All reviewsluna parkgreat locationdeluxe roomacland streetpalais theatrefree secure parkingoff street parkingacross the roadcake shopsackland stpublic transportcar parktram linereception staffa great place to staywould stay against kilda beach
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Reviewed 12 April 2018

Offered a good rate but bathroom was quite dirty. Only surface clean and mould in corners. Went to Coles to purchase Glen 20 and wear thongs in shower! Sheets appeared clean but mattress was very old and quite uncomfortable. Curtain in room was ripped and would not close over entire window. Exposed wiring on skirting which had been left uncovered. Quite a noisy room with Trams going past at 5am and many people out late in the street were easily heard form room. Only good thing was the hot water was hot but then didn't really want to stay in shower too long because it was not clean.

  • Stayed: April 2018, travelled with family
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Review collected in partnership with this hotel
2  Thank lemon52018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve W, Manager at Cosmopolitan Hotel Melbourne, responded to this reviewResponded 30 April 2018

Hi Lemon,
Not a great story. Sometimes what people think is 'mould' is actually the grout showing through because we scrub it so hard! We'll get Housekeeping to take a closer look. We will also see what can be done about the other issues you mentioned. Thanks for the feedback.

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Reviewed 11 April 2018

great value for money , close to many things for the kids and fantastic service and very friendly staff. the hotel was easy access , allowed parking, we did not need the breakfast but the convenience of knowing it was there and great price

  • Stayed: April 2018, travelled with family
    • Value
    • Location
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Review collected in partnership with this hotel
Thank kylejacques
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve W, Manager at Cosmopolitan Hotel Melbourne, responded to this reviewResponded 30 April 2018

Hi Kyle,
Thank for your great feedback - we'd love to see you again next time you're in St Kilda!

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Reviewed 6 April 2018

An excellent hotel experience. Great location close to Acland St, The Palais, and the beach. It was the staff who were the most impressive aspect of the hotel - efficient, professional, courteous, and totally welcoming. A wonderful place to stay!

  • Stayed: April 2018, travelled as a couple
    • Value
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Review collected in partnership with this hotel
Thank Andy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve W, Manager at Cosmopolitan Hotel Melbourne, responded to this reviewResponded 30 April 2018

Hi Andy,
Glad you enjoyed your stay. You're right - our location is amazing, but it's the team that really make the place shine!
We're more than happy to welcome you back any time.

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Reviewed 5 April 2018

We were in Melbourne for one night, attending a concert at the Palais Theatre. The hotel was within walking distance,as was all the shops and eateries on Ackland st. The staff were very friendly and accomodating and the room was very clean and comfortable. We had a very nice stay. The off st parking in the price is a real bonus. We will definitely be back when next in Melbourne. Thank you.

  • Stayed: April 2018, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with this hotel
Thank david w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve W, Manager at Cosmopolitan Hotel Melbourne, responded to this reviewResponded 30 April 2018

Hi David,
Sounds like you had a great stay, which is brilliant. We're the perfect place to stay when you're having a night out at the Palais.
Can't wait to have you back!

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Reviewed 4 April 2018

We stayed as a family for only two nights but certainly enjoyed the large room. Everything was very clean even tough some of the furniture was quite worn already. The location is hard to beat with only a few steps to an abundance of restaurants, cafes and the beach. The staff was super-friendly and the complimentary parking can probably not be taken for granted. The breakfast is also worth it, considering the fact that you could easily spend almost the entire amount for the breakfast on coffee alone. Would definitely stay there again!

Room Tip: For a more quiet room, choose one not going to the front of the hotel (tram drives by)
  • Stayed: April 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank YvonneL2714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve W, Manager at Cosmopolitan Hotel Melbourne, responded to this reviewResponded 30 April 2018

Hi Yvonne,
Thanks for staying with us. Sounds like you had a fantastic time and hit all the highlights in St Kilda.
See you again!

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