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Reviewed 21 March 2017 via mobile

Don't be fooled into thinking they are one in the same hotel! I was booked into Mercure last week, which was a refurbed room, new bathroom and above average. This week I was booked into thenold part of hotel launceston. The room is barely average. The shower is outdated and foul, the noise from the road is horrendous! Luckily the food is from the same restaurant. Not happy won't be rebooking possibly at either ever again. Bad for your brand Mercure!

Stayed: March 2017, travelled on business
Thank Deb R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 21 March 2017

Thank you for the feedback Deb. We do apologize for the issues that you did experience. Since the Hotel location is near the CBD / main road some noise is inevitable. We would like to welcome you back in the near future so you can enjoy your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2017

  • Stayed: March 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management response:Responded 20 March 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 6 March 2017

Having a disability I need reasonable access but the only way in was from the carpark. When going out this would have necessitated a steep driveway down to Brisbane Street so with the help of my wife we exited via the steps at the front door - no rails. Staff was did not offer to help. Ate in the "restaurant" Saturday, very ordinary BUT found SUNDAY no restaurant, no room service, no bar. Room was adequate but small and dated and on 2nd Floor so fortunately there was a lift. Reasonable position close to town centre and free carparking an Wifi.

  • Stayed: February 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Les W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 7 March 2017

Thank you for the feedback Les. We do apologize for the issues you have had staying at our property. When making a booking please let us know of your special requirement so we can allocate a room suitable for yourself. I will address the issue with our team members about not offering to assist you up the stairs at the front entry. We would welcome you back in the near future so you can enjoy your stay

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Reviewed 5 March 2017

  • Stayed: February 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management response:Responded 7 March 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 27 February 2017

Stayed in this hotel last weekend in February 2017. Room not as roomy as the price indicates it should be. No drinking glasses provided, only 2 wine glasses. Had to request drinking tumblers be placed in the room,however, reception was quite surprised at our request. Bathroom very outdated with tiles badly stained, old shower curtain which has seen better days. Parking area quite disgraceful. So steep with a bad surface making it very hazardous trying to park. Even getting a carpark was like winning the lottery,although if you are prepared to emulate a mountain goat with luggage in hand you might be able to navigate entering reception without a broken appendage. Travel a lot but certainly won't stay here or in any other Mercure establishment in future.

  • Stayed: February 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Shady P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 1 March 2017

Thank you for your feedback Shady. We do apologize for the inconvenience that we have caused. We will rectify the issues you have had and would like to welcome you back in the near future so you can enjoy your stay.

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