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All reviews golf club golf course great location win stadium round of golf ocean view sofa bed bedroom suite air con a great place to stay small kitchenette lounge area short stroll third floor fantastic stay beach side definitely stay here again
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Reviewed 30 January 2017

Used this place as a stop over on the way to Jervis bay form Sydney. We were expecting something pretty Standard.

When we got to our room, it was a huge one bedroom apartment. We literally couldn't believe the space.

Also the view over the golf course, on to the beach and the ocean was spectacular.

The price was very reasonable.

The only downer, was for a brief 5 mins we heard them mowing the golf course at 5am.

Room tip: ask for a beach view on the 3rd floor.
Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Andrew R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn C, Rooms Division Manager at Best Western City Sands, responded to this reviewResponded 13 February 2017

Good Afternoon Andrew R,

Thank you for the recent review.

I apologise about the early morning mowing, however we are pleased that you enjoyed the room. We are very lucky with the rooms we have overlooking the golf course and ocean

We look forward to seeing you again soon.

Happy Travelling

Lynn Costlow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2017

This place offers ocean views, has a great little bistro and bar area. Accommodation is simple and clean with plenty of space. We stayed here for a wedding and were very impressed by all the staff we came into contact with.

Right next to WIN Stadium if you are going to see a game. Golf course on-site along with a Pro-Shop.

Aldi and Maca's about a 8 min walk from the hotel.

Great work guys :)

Room tip: Ask for Ocean view.
Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Jason O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn C, Rooms Division Manager at Best Western City Sands, responded to this reviewResponded 10 January 2017

Good Afternoon Jason O,

Thank you for the great review.

We are always pleased when a guest has had an amazing stay and enjoyed the area. I am very happy the wedding was a great day and we look forward to seeing you again.

Best Wishes,
Lynn Costlow
Room Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2017

We booked the 2 bedroom apartment which honestly has 2 seperate bathrooms which are bigger than most hotel rooms! The beds were excellent, comfy and large. No TV in the main bedroom, but a TV with foxtel in the lounge room. The kitchen was modest with plenty of cupboard space, toaster, microwave etc, though fridge was quite small for an apartment of this size. Decor was modern and the apartment felt like it was brand new! Very clean, with no complaints.
There is a nice restaurant and bar downstairs with great views of the golf course and beach, however all the window tables were 'reserved' for non existent 'members'. We asked if we could use just one table at breakfast out of 10-15 empty tables but were told they were 'reserved'. 90 minutes later when we left, not a single table had been occupied. Was the only disappointment to an otherwise excellent stay.

Room tip: Great alternative to other big name hotels.
Date of stay: December 2016
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank Mike C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn C, Rooms Division Manager at Best Western City Sands, responded to this reviewResponded 10 January 2017

Good Morning Mike C,

Thank you for your recent review.

I am very happy that you found the accommodation very satisfying and that you enjoyed your stay.

I am sorry about the seating issue at breakfast. This has been passed on to the Restaurant staff and this is currently being investigated. I am sorry you could not have the window seat.

We look forward to seeing you on the next trip to the Wollongong area, at a breakfast window seat.

Kind Regards,

Lynn Costlow
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2016 via mobile

I've stayed in many Best Westerns in the past. I've been staying in hotels for more than 10 years now for work. This review is exceptional for me:

We didn't know the Chekout time was so early (10 am). We assumed it was either 11 or 12 as usual. We missed it, it happens and I've had hotels deal with this several times. How did this hotel manage it?

They walked into the room twice, knocking only once, not even waiting for a response. The first time we clarified the check out time and said we'd be out shortly. The second time, only 5-10 mins later the Accomodation Manager walked right into the living room while we were getting dressed and yelled that we had to get out because other people needed the room. We said ok, can we please have 5 minutes and some privacy? She said she'd be back in 10 to retreive the room.

When we were checking out we asked why they didn't call before busting in the room and they said they did (looking down as if they'd just realized they should have). We had two phones in the room, I think we would have heard them. Then we said we understand we messed up but that there are ways to tell us without invading our privacy. She disregarded our polite inquiry and resorted to saying they had to go in to check we were ok. They never asked if we were indeed ok and she knew we had already replied saying we'd leave in 10 mins.

Then she showed us a fineprint of the contract where it said checkout was at 10. Not the best way to tell your customer. Usually the check in manager would tell you. She didn't.

We asked why she didn't call our mobile and she said she did, which she couldn't even locate.

She then proceeded to dismiss the whole thing saying it was no problem for them. Whatever that meant.

This was the same attitude of all the check out stuff. There were no guests waiting behind us and there was plenty of time for cleaning the room for the next party. Inexcusable way of handling this.

Date of stay: December 2016
Trip type: Travelled as a couple
Thank Carlos L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn C, Room Division Manager at Best Western City Sands, responded to this reviewResponded 10 January 2017

Good Morning Carlos L,

Thank you for taking the time to submit your recent review.

I am very sorry that you had an unpleasant experience with the check out procedure.

We do have standard times for check in and check out to ensure that housekeeping has enough time to present neat, clean welcoming rooms for all our guests. These maybe extended with notice and we are happy to do so. I understand that the situation that you experienced was not pleasant and disappointing.

The interaction you experienced was unsavory and we have taken action to remedy this occurrence. I apologise for the manner in which the communication was expressed and that the situation was not handled with more finesse. We have spoken with the staff involved and have taken actions to ensure this is not repeated.

I sincerely hope that you enjoy any future travels and we once please our apologise for this situation.

Regards,

Lynn Costlow
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 December 2016

Fantastic location, our room overlooked the beach with the sounds of the surf breaking so close by, very relaxing.
the food at the club downstairs was terrific
the staff very attentive and professional

Room tip: rooms over looking golf course and beach definitely the pick.
Date of stay: December 2016
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank davidZ1396EG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn C, Rooms Division Manager at Best Western City Sands, responded to this reviewResponded 10 January 2017

Good Morning davidZ139EG,

We are very pleased you had a great stay in Wollongong.

We are very lucky to overlook the golf course and beach and it is wonderful to see that all aspects of the club was enjoyed.

Thank you for the kind review.

We look forward to seeing you again,

Lynn Costlow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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