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Reviews (2,150)
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All reviewslombardi restaurantalpine suitelake viewsteep hilllovely hotelone bedroom suiteshort walkpillow menuwasher dryerper daynew zealandloved this hotelhot tubour honeymoonbuffet breakfastamazing viewstown centre
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Reviewed 27 August 2015

The Hotel St Moritz is an excellent hotel. It is a short walk from the town centre and is slightly elevated. The walk to and from the town has quite a steep hill - you may want to take this into account if mobility issues are a problem. The advantage of being slightly elevated means that the views across the lake to the mountains are uninterrupted and really quite spectacular.
My room had a small kitchenette (with washing machine), a separate living space with dining room, a large king-size bed in a separate room and a very spacious bathroom with bath tub and separate walk-in shower. I liked the layout very much and the room was finished in a relaxed style - with ski lodge features - very comfortable. The view across the lake was absolutely stunning. I will definitely come back to this hotel and will look at a 2-bedroom room next time to bring the family across to NZ next winter. Free WIFI was also very welcome.

Room Tip: Lakeside room to get best views
  • Stayed: July 2015, travelled on business
    • Value
    • Location
    • Service
Thank Dan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelStMoritz, Manager at Hotel St Moritz Queenstown - MGallery Collection, responded to this reviewResponded 7 September 2015

Dear Dan,

Thank you so much for sharing your Hotel St Moritz experience with us. I am pleased you enjoyed our central location and spectacular views. I'm so glad that you enjoyed alpine feel of our rooms and its amenities.

We look forward to welcoming you and your family to Hotel St Moritz next winter.

Kindest regards,

Marina Silva
Rooms & Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2015

I stayed at the St. Moritz Queenstown for one night while transiting through the town. It is within walking distance to the main town centre, but there are closer hotels in the centre. The St. Moritz was comfortable and the staff friendly. The room was quiet and contained everything necessary including a fridge. There was no view as the lower levels of the hotel back up to property which faces the lake. The upper levels probably have great views of the lake, over the houses that are between the lake and hotel. Entry to the hotel is odd, down a steep concrete channel and back up again to the road. Valets were courteous and kind. Breakfast was good and included in my rate, but the dining room staff didn't have record of that. This caused a slight delay as they had to go check with the front desk before we could eat. All good after they sorted it out and an abundant variety of food items from which to choose.

Room Tip: choose an upper level floor if a view is important to you
  • Stayed: August 2015, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank 12km_commuter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelStMoritz, Manager at Hotel St Moritz Queenstown - MGallery Collection, responded to this reviewResponded 7 September 2015

Good morning,

I sincerely appreciate your feedback. I am delighted you enjoyed the comfort of the hotel and your room as well as the valet parking and location.

I do sincerely apologise that there was a misunderstanding on our behalf in regards to the breakfast inclusion and I am glad it was resolved and you enjoyed our breakfast offering with the most amazing views - an inspiring start of your day in Queenstown.

We certainly hope to have the pleasure of welcoming you back soon.

Warmest regards,

Marina Silva
Rooms & Quality Manager

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Reviewed 25 August 2015

On arrival in foyer with fire and warm atmosphere of a European ski lodge friendly and helpful staff speed check in and hurry you to your room .Ours was a garden room - clean and very well appointed with choice of pillows . Bathroom was clean and well appointed with large bath and separate shower. The bar was noisy and crowded but restaurant excellent with special deals each night . We also had roomservice pizza - great after skiing when tired . The staff were exceptional - nothing was an effort assuring any need was met .

  • Stayed: August 2015, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank champers2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelStMoritz, Manager at Hotel St Moritz Queenstown - MGallery Collection, responded to this reviewResponded 7 September 2015

Good morning,

Thank you very much for your excellent rating and kind words. I'm delighted you enjoyed the Alpine feel and atmosphere of the hotel reflecting our stunning outside settings as well as experiencing the best services from our team.

I am so pleased you enjoyed your room and our own Lombardi restaurant and look forward to sharing your review with the rest of our team.

We hope to have the pleasure of welcoming you back soon.

Kindest regards,

Marina Silva
Rooms & Quality Manager

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Reviewed 24 August 2015 via mobile

We had a gorgeous suite. The bed was incredibly comfortable. Short walk to city centre and the view was breathtaking .. It was clean and the staff were lovely .. The restaurant was nice and room service was reasonably quick. Will definitely stay again!!

Stayed: February 2015, travelled as a couple
1  Thank Diana J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelStMoritz, Manager at Hotel St Moritz Queenstown - MGallery Collection, responded to this reviewResponded 7 September 2015

Dear Diana,

Thank you very much for your splendid review about your Hotel St Moritz experience. I am so pleased you enjoyed our serene in town location and stunning views and delighted to hear you enjoyed our own Lombardi restaurant. I will be sharing your commendations proudly with the rest of the team.

Warmest regards,

Marina Silva
Rooms & Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2015

  • Stayed: August 2015, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGallery Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
HotelStMoritz, Manager at Hotel St Moritz Queenstown - MGallery Collection, responded to this reviewResponded 26 August 2015

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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