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All reviews double tree water taxi warm cookies kawarau village close to the airport sliding door wakatipu grill stacks pub lake view free shuttle small kitchenette bathroom floor separate bedroom shuttle service minute drive underground parking living area
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Reviewed 16 October 2017 via mobile

This hotel is nothing like The Doubletree in Barcelona Spain, which was full of life and luxurious, and the reason I selected Doubletree again. This Doubletree in Queenstown has no soul, no life. Not even a bar! The first room we were given at check in faced a brick retaining fence and it smelt terrible. It needed airing. The second was ok but tiny bathroom. I don't understand why they gave us a room that had such a terrible smell in the first place. Especially how reception told us that as Hilton honours members we were upgraded. The other thing that I didn't like was UHT milk instead of fresh was supplied in rooms for coffee. Breakfast further down at the Hilton was good and the view lovely. The shuttle service into Queenstown was handy.

Stayed: October 2017, travelled as a couple
1  Thank Ari T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamad K, General Manager at DoubleTree by Hilton Hotel Queenstown, responded to this reviewResponded 17 October 2017

Dear Airmelbourne,

Greetings from DoubleTree by Hilton Queenstown and many thanks for your recent stay with us. We appreciate you taking the time to gives us your feedback and please accept our apologies for the shortfalls.
We do hope that you will give us one more opportunity to be of service.

Kind regards,
Chris Ehmann.
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2017

Upon arrival we were greeted warmly and provided a delicious warm cookie! The staff were very friendly and provided great, honest advice. The room we stayed in was very comfortable and had a small kitchenette which was very handy. The bed was a little softer than what I prefer but overall it wasn't too bad. Staff would deliver water and chocolates on a daily basis and would leave nice notes and messages. It was a very pleasant experience and I would definitely stay here again! Thank you Hilton Double Tree!

  • Stayed: October 2017, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank jc300917
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamad K, General Manager at DoubleTree by Hilton Hotel Queenstown, responded to this reviewResponded 16 October 2017

Dear jc300917m

Greetings from DoubleTree by Hilton Queenstown and many thanks for your recent stay with us. I appreciate you taking the time to give us your great feedback and glad you had an enjoyable stay, we look forward to welcome you back.

Kind regards,
Chris Ehmann.
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2017

Although it's 8 km away from city centre, it actually gives all the tranquility we need to have a quality sleep after previous days of stopovers in other cities. We were delighted to find the clever way of section the room into a well planned suite with a small scaled full functioning kitchen! In Hilton! My daughter and I were solely pleased and even thinking of stay one more night, if our schedule allowed. Highly recommended.

  • Stayed: October 2017, travelled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank christinedA2040JA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamad K, General Manager at DoubleTree by Hilton Hotel Queenstown, responded to this reviewResponded 11 October 2017

Dear christinedA2040JA,

Thank you for your recent stay with us and taking the time to give us your feedback.
We look forward to welcoming you in the not too distant future.

Kind regards,
Chris Ehmann.
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2017

so glad we stayed here, service and rooms are exceptional. ample parking, everything a traveler needs are just within 50m radius. Deli, restaurants/bar, salon, car rentals, bike hire and specially qbook. Qbook is located in the reception and they can help to organised all your activities during the stay. they are great.

  • Stayed: October 2017, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank 359dond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamad K, General Manager at DoubleTree by Hilton Hotel Queenstown, responded to this reviewResponded 8 October 2017

Dear 359dond
Greetings from chilly Queenstown and thank you for your recent stay with us.
I appreciate your feedback and we look forward to welcome you back.
Kind regards,
Chris Ehmann
General Manager.

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Reviewed 5 October 2017

We had a pretty good experience at the Double Tree by Hilton. Stacks Pub which was on location was probably our favourite place to dine! We were a little disappointed with how far from the city it was - we thought it would be a little closer but other than that we had a great experience!

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with DoubleTree by Hilton
Thank nicolecO5032TL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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