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“Warm welcome, a bit rough around the edges, with many beautiful vistas ”

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DoubleTree by Hilton Hotel Queenstown
Ranked #24 of 59 Hotels in Queenstown
Certificate of Excellence
Reviewed 16 October 2017 via mobile

We ended our New Zealand honeymoon with three nights at the Doubletree in Queenstown. We were warmly welcomed by the staff with the delicious cookies and then a bottle of wine in our room. However, within five minutes of entering the room, a repairman was sent to our room to fix a leaking air conditioner. Apparently it had been leaking earlier (the carpet below it was wet); however, I’m not sure why it couldn’t be fixed before our arrival. I had done early check-in online as an HHonors member, and told them we would arrive at 4; we arrived at 5, so there should have been plenty of time. He was in our room for at least 20 minutes.

The walls and facilities in the room were fairly dinged up, but the bed was very comfortable. We had a beautiful view of the Remarkables from our window. The facilities at the nearby Hilton were fantastic, and we really enjoyed Stacks.

Stayed: October 2017, travelled as a couple
Thank Alicia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamad K, General Manager at DoubleTree by Hilton Hotel Queenstown, responded to this reviewResponded 17 October 2017

Dear Alicia D,

Greetings from DoubleTree by Hilton Queenstown and thank you for your recent stay with us. We appreciate you taking the time to give us your valuable feedback and glad you enjoyed the stay. Pardon me for the Maintenance Team to come to your room for the necessary repairs after you had checked-in.
We look forward to welcome you back.

Kind regards,
Chris Ehmann.
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 16 October 2017 via mobile

This hotel is nothing like The Doubletree in Barcelona Spain, which was full of life and luxurious, and the reason I selected Doubletree again. This Doubletree in Queenstown has no soul, no life. Not even a bar! The first room we were given at check in faced a brick retaining fence and it smelt terrible. It needed airing. The second was ok but tiny bathroom. I don't understand why they gave us a room that had such a terrible smell in the first place. Especially how reception told us that as Hilton honours members we were upgraded. The other thing that I didn't like was UHT milk instead of fresh was supplied in rooms for coffee. Breakfast further down at the Hilton was good and the view lovely. The shuttle service into Queenstown was handy.

Stayed: October 2017, travelled as a couple
Thank AriMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamad K, General Manager at DoubleTree by Hilton Hotel Queenstown, responded to this reviewResponded 17 October 2017

Dear Airmelbourne,

Greetings from DoubleTree by Hilton Queenstown and many thanks for your recent stay with us. We appreciate you taking the time to gives us your feedback and please accept our apologies for the shortfalls.
We do hope that you will give us one more opportunity to be of service.

Kind regards,
Chris Ehmann.
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2017

Upon arrival we were greeted warmly and provided a delicious warm cookie! The staff were very friendly and provided great, honest advice. The room we stayed in was very comfortable and had a small kitchenette which was very handy. The bed was a little softer than what I prefer but overall it wasn't too bad. Staff would deliver water and chocolates on a daily basis and would leave nice notes and messages. It was a very pleasant experience and I would definitely stay here again! Thank you Hilton Double Tree!

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank jc300917
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamad K, General Manager at DoubleTree by Hilton Hotel Queenstown, responded to this reviewResponded 16 October 2017

Dear jc300917m

Greetings from DoubleTree by Hilton Queenstown and many thanks for your recent stay with us. I appreciate you taking the time to give us your great feedback and glad you had an enjoyable stay, we look forward to welcome you back.

Kind regards,
Chris Ehmann.
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2017

Although it's 8 km away from city centre, it actually gives all the tranquility we need to have a quality sleep after previous days of stopovers in other cities. We were delighted to find the clever way of section the room into a well planned suite with a small scaled full functioning kitchen! In Hilton! My daughter and I were solely pleased and even thinking of stay one more night, if our schedule allowed. Highly recommended.

  • Stayed: October 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank christinedA2040JA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamad K, General Manager at DoubleTree by Hilton Hotel Queenstown, responded to this reviewResponded 11 October 2017

Dear christinedA2040JA,

Thank you for your recent stay with us and taking the time to give us your feedback.
We look forward to welcoming you in the not too distant future.

Kind regards,
Chris Ehmann.
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2017

so glad we stayed here, service and rooms are exceptional. ample parking, everything a traveler needs are just within 50m radius. Deli, restaurants/bar, salon, car rentals, bike hire and specially qbook. Qbook is located in the reception and they can help to organised all your activities during the stay. they are great.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank 359dond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamad K, General Manager at DoubleTree by Hilton Hotel Queenstown, responded to this reviewResponded 8 October 2017

Dear 359dond
Greetings from chilly Queenstown and thank you for your recent stay with us.
I appreciate your feedback and we look forward to welcome you back.
Kind regards,
Chris Ehmann
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Queenstown

Address: 79 Peninsula Road | Kawarau Village, Queenstown 9300, New Zealand (Formerly DoubleTree by Hilton Hotel)
Phone Number:
Region: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#9 Business Hotel in Queenstown
#19 Romantic Hotel in Queenstown
#21 Family Hotel in Queenstown
#22 Luxury Hotel in Queenstown
Price Range: €105 - €316 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — DoubleTree by Hilton Hotel Queenstown 4.5*
Number of rooms: 98
Official Description (provided by the hotel):
This modern Queenstown hotel boasts breath-taking views of the shores of Lake Wakatipu and is situated just five minutes’ drive from Queenstown International Airport. Central Queenstown is also just minutes away via water taxi or by our complimentary shuttle service upon availability. Surrounded by magnificent mountain scenery, this Queenstown hotel presents the closest hotel accommodation to The Remarkables Ski Field. Hire a hotel bicycle and explore the local sites or simply relax in the hotel's 10-seated executive cinema. The hotel also offers an ideal setting for business meetings and special events, with over 2,000 sq. ft. of flexible function space for events with up to 220 guests. Feel at home in a stylish guest room, boasting breath-taking views and modern amenities including WiFi access and an LCD TV. Prepare a meal in the fully equipped kitchenette, complete with oven, microwave and fridge/freezer, or visit our onsite eateries such as Me&Mee Chinese Restaurant. ... more   less 
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Also Known As:
Kawarau Hotel, Managed By Hilton Hotel Queenstown

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