We tried to find out where the keys etc would be left due to late arrival. I sent an email 2 days before that did not get answered. ( i would have expected that they would have sent details as our arrival time was stipulated on the booking) This then involved a phone call and it felt like I should have known.
We arrived late and the keys and heater were left on. Next morning when we went o shower there was only one sachet of shampoo and no soap!
On booking out I mentioned this and the answer was "I will check all the rooms myself today".
As we had 2 other night in Christchurch later in our trip the Aarburg did not get considered
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