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All reviews cuba st express breakfast great location cq hotel rooms are small mini fridge bars and restaurants cuba mall room rate free wifi tea and coffee an easy walk te papa stayed nights lambton quay street heater
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Reviewed 8 October 2017 via mobile

We stayed here with 5 others for WOW. The location was so central and although the rooms are quite small they were fine for us. Affordable and had twin beds. There was no fridge to cool our wine though. We enjoyed dining in the restaurant downstairs. It was deaf friendly with sign language on the menu and the walls which we loved.

Stayed: September 2017, travelled with friends
Thank Tina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NLIHarper, General Manager at Comfort Hotel Wellington, responded to this reviewResponded 23 October 2017

Dear Tina T,

Thank you for taking valuable time to give us your feedback. We are pleased to learn that you've had an enjoyable time with us and that you found the location and facilities to your liking. We look forward to another opportunity to be of service to you in the near future! Please feel free to contact us directly and we will take care of your reservation personally.

Kind regards,
Nigel Harper
GM, CQ Hotels Wellington

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2017

Wonderful value hotel in a fantastic location. Very efficient and friendly staff. The hotel has a really relaxed feel about it and is situated in a great spot, being the centre of Cuba street. Nice to have access to the Quality hotel pool and gym. Loved the express breakfast that comes with the room booking.

  • Stayed: October 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank Petitepiwakawaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NLIHarper, General Manager at Comfort Hotel Wellington, responded to this reviewResponded 5 October 2017

Dear Petitepiwakawaka,

Thank you for taking valuable time to give us your feedback. We are pleased to learn that you've had an enjoyable time with us and that you found the location and facilities to your liking. We look forward to another opportunity to be of service to you in the near future! Please feel free to contact us directly and we will take care of your reservation personally.

Kind regards,
Nigel Harper
GM, CQ Hotels Wellington

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2017

This hotel is brilliantly located, being slap bang in the middle of Cuba, so there is loads going on locally.
There is a small pool on the roof which was pleasant. The downside was the room size...it really was super tiny with the double bed taking up most of the room.
Staff were really helpful when it came to leaving our packed bags there for the best part of the day after check-out, and were good at printing/ scanning something I needed.

Room Tip: On the inside there was no view so you could ask for a room facing out - but beware that it might be noisier.
  • Stayed: January 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank sam g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NLIHarper, General Manager at Comfort Hotel Wellington, responded to this reviewResponded 5 October 2017

Dear Sam g,

Thank you for taking valuable time to give us your feedback. We are pleased to learn that you've had an enjoyable time with us and that you found the location and facilities to your liking. We look forward to another opportunity to be of service to you in the near future! Please feel free to contact us directly and we will take care of your reservation personally.

Kind regards,
Nigel Harper
GM, CQ Hotels Wellington

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2017

The location is really handy, close to all the restaurants in Cuba Street and easy walking distance to the War Memorial and Museum, Te Papa and Lambton Quay.

The room was compact but modern, everything worked, windows that opened, good shower.

The staff were friendly and efficient. We opted for the express breakfast (juice, toast & spreads, pastries, tea and coffee) which was included in the room rate but you could upgrade to a continental or full breakfast.

We had one night on FlyBuys, one we paid for.

I would certainly stay here again if we are back in Wellington.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Rosie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NLIHarper, General Manager at Comfort Hotel Wellington, responded to this reviewResponded 5 October 2017

Dear Rosie C,

Thank you for taking valuable time to give us your feedback. We are pleased to learn that you've had an enjoyable time with us and that you found the location and facilities to your liking. We look forward to another opportunity to be of service to you in the near future! Please feel free to contact us directly and we will take care of your reservation personally.

Kind regards,
Nigel Harper
GM, CQ Hotels Wellington

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2017 via mobile

Hard to understand how 2 hotels in the same building covered by the same staff can be so different. Comfort hotel is not what I would call comfortable, room very small that felt like it had been divided with room next door as we could hear everything!
Bed needs replacing as do the pillows very disappointing. CQ was great and I would stay there again. I will not be staying in the Comfort hotel ever again.

Stayed: September 2017, travelled as a couple
Thank Hellfire28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NLIHarper, General Manager at Comfort Hotel Wellington, responded to this reviewResponded 24 September 2017

Dear Hellfire28,

Thank you for taking the time to share your feedback in regards to your stay at CQ Wellington. Please accept my sincerest apologies that your experience did not meet your expectations. We aim to make everyone's stay at CQ Wellington a comfortable and enjoyable experience. We're committed to providing the best possible accommodation and service so I've taken your review on board to help us improve our day to day operations.

Please feel free to contact the hotel directly if you would like to make any suggestions on how we could make our customer experience better. We'd appreciate any further feedback you may have.

Thank you again for sharing your experience and it is my hope that you will give us the opportunity to better serve you in the near future. Please feel free to contact us directly and we will take care of your reservation personally.

Kind regards,
Nigel Harper
GM, CQ Hotels Wellington

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