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“Rushed service and mediocre food”
Review of La Bella Italia

La Bella Italia
Ranked #42 of 1,077 Restaurants in Wellington
Certificate of Excellence
Price range: US$4 - US$19
Cuisines: Deli, Italian, Cafe
More restaurant details
Restaurant details
Good for: Child-friendly
Dining options: Lunch, Breakfast, After-hours, Reservations
Description: From the moment you step through our door, you will feel like you are in Italy. A unique combination of a Restaurant, Cafe and Retail shop, La Bella Italia in Petone, Wellington was born from director Antonio Cacace's passion to educate Kiwis about the beauty of traditional, authentic Italian products and cuisine.
Reviewed 22 July 2018

Although service was quick, it felt rushed and not particularly friendly. Staff were curt and seemed uninterested. The food was very average - pasta a bit like a microwave meal, gnocchi a bit tough and the sauce a bit boring. The pizza was OK. The building is like a barn and, when full, it's noisy and hard to move between tables. We were regularly bumped by staff, without apology.

    • Value
    • Service
    • Food
Thank candsnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LBIManagement, Owner at La Bella Italia, responded to this reviewResponded 23 July 2018

Thank you very much for your negative review, which arrived at the same time from the weekend just gone along with two very positive reviews saying the opposite of what you are saying. Even so we take any feedback very seriously. I like to make a comment on your one: yes we are a very busy place. We have a quite efficient and prompt service, my staff when it is busy are quite focused and not uninterested for sure. The gnocchi we had as a special with gorgonzola cheese and walnuts, only mention these two ingredients are not boring at all. And please explain to me how a particular gnocchi can be tough? Yes La Bella Italia is in a 450 square metre warehouse or barn, we have been here for 20 years providing always good service and good food, always authentic and traditional. Your review is very offensive. Your comments I am not considering a review. It is only a way to throw rubbish at businesses. I think you do that all the time. Because you haven't got the guts to say anything on the spot, if you have got the guts say something in person next time you are at La Bella.

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25 - 29 of 397 reviews

Reviewed 21 July 2018 via mobile

We’ve been looking for a good Italian place for a long time now......and we’ve found it!! Lovely atmosphere, delicious food and good portions! Lots of options for all ages and friendly staff

Thank ktraveller17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LBIManagement, Owner at La Bella Italia, responded to this reviewResponded 23 July 2018

First of all welcome to La Bella Italia and thank you for your lovely review. We look forward to seeing you again soon.

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Reviewed 14 July 2018

Our family loves La Bella. There calzone is the best I have ever had and my wife love their pasta. Great for a family night out!

Thank jaserichards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LBIManagement, Guest Relations Manager at La Bella Italia, responded to this reviewResponded 17 July 2018

Ciao, thank you for the review :-). We're so glad to hear that your family loves La Bella. We look forward to seeing you again, for some more pizza and pasta!

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Reviewed 10 July 2018

If you are in a mood for pasta, this is the place to go. Is a bit pricey, but the flavors are very nice. It is always crowded so you better plan ahead. We went two times and both times we ate just the mains. Portions could be a bit bigger for the price, but in general matters was nice. May be if you share an entrance will be better.
Been honest, we don't mind going to a pricey place, if the food is So Good and you end up with a full tummy. But we find it a bit over the top pricey. The food is a quality food, you can tell, but was not over the top for us.

Thank Luthychan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LBIManagement, Owner at La Bella Italia, responded to this reviewResponded 13 July 2018

I don't know what to say. Very confusing. But thank you for coming to La Bella twice.

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Reviewed 10 July 2018

Really likes this place, its food and atmosphere. Highly recommended for this.
Would have just like that as many restaurants now they decide to ban plastic straws. I had 2 plastic straw in my glass! Please stop this environmental harm and become an even better restaurant.

    • Value
    • Service
    • Food
Thank Nancy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LBIManagement, Guest Relations Manager at La Bella Italia, responded to this reviewResponded 13 July 2018

Ciao Nancy, thank you so much for the review. We're so glad you like it here at La Bella and recommend us :-). We do take your suggestion seriously, we are dedicated to being eco-friendly and this project is ongoing now at La Bella.

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