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“Terrible service”

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Suncourt Hotel & Conference Centre
Ranked #23 of 69 Hotels in Taupo
Certificate of Excellence
Bergen, Norway
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Terrible service”
Reviewed 27 August 2011

My boyfriend and I stayed over for 1 night... All though the location is beautiful and the rooms are ok we didn't get hot water in the rom, my boyfriend had to go to 6 rooms (running in between to and from reception to get new keys) until he found a room with working hot water... In the morning at check out the would only take out 10 NZ$ for the trouble caused... Terrible compensation...

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Aida F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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312 reviews from our community

Traveller rating
    97
    143
    55
    13
    4
See reviews for
98
106
13
34
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (108)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Prince Rupert, BC
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 August 2011

Me and my girlfriend got in to Taupo kinda late and didnt know where we wanted to stay. This was the second room we checked out. We asked to see the room before payment, and the nice lady at the front desk gave us the card key and directions to the room and told us how much it would be. The room was very modern and nicely kept and clean. Above average I would have to say. So we went back to the front desk and told her we will take it. She then asked us if it was okay if we payed less for it ! so we got an even better rate, and she gave us a slightly different room with no one staying on either side.
Lots of free parking
Very good restaurant beside the Lobby
Amazing Staff
HUGE Hot tub (spa? as you kiwis say), like ive never seen a hot tub that deep before
And free cookies :D

Will definitely be back again :)

Room Tip: Ask to see the room first
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  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank CharLevi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tauranga, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 June 2011

We stayed at Suncourt in late june 201 as part of a family get-together. We had booked a Two Bedroom Family unit. Others in our family booked the One Bedroom Lake unit, and the the Taupo Nui A Tia Suite.

The 3 star review is for the Two Bedroom Family unit which we thought was plain and overpriced. The decor was tired and the beds uncomfortable (the queen bed was one of those "meet in the middle" beds). I really expected more of the accommodation, particularly given the price and time of year.

The situation was made worse when I saw what others in my family had booked. The other apartments had been refurbished recently, were considerably better appointed, and were much better value for money.

I am sure that I would feel differently about Suncourt if I had stayed in one of the other apartments. But I'm afraid that I will be looking elsewhere next time I have reason to visit Taupo.

Room Tip: Avoid the two
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  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank millionleaves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level 5 Contributor
48 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 25 April 2011

Suncourt has been a institution in Taupo for many years. It's situation near the town centre & across the road from the lake makes it an ideal spot for a break.
We experienced very good attentive staff, clean rooms, & updated facilities. Plenty of free car parking & a good size swimming pool added to our enjoyment of the complex.
I highly recommend this Hotel as very good value for money.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mcavty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level 5 Contributor
82 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 10 March 2011

We'd got used to NZ motels by the time we got here. And by comparison this was a bit disappointing. Not bad but plain. Suffered from being packed out when we were there and although the lake views were impressive, the walk to restaurants was not great on a cold night.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank arsewiper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Suncourt Hotel & Conference Centre

Property: Suncourt Hotel & Conference Centre
Address: 14 Northcroft Street | PO Box 837, Taupo, New Zealand
Region: New Zealand > North Island > Waikato Region > Taupo District > Taupo
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#15 Luxury Hotel in Taupo
#18 Family Hotel in Taupo
Price Range (Based on Average Rates): €
Hotel Class:4 star — Suncourt Hotel & Conference Centre 4*
Number of rooms: 52
Official Description (provided by the hotel):
Suncourt Hotel and Conference Centre takes pride of place on the beautiful shores of Lake Taupo, Qualmark rated 4 star, with magnificent uninterrupted views of stunning Lake Taupo, and Tongariro National Park. Enjoy a leisurely 3 minute stroll to the CBD boutique shopping & nightlife. With 52 accommodation rooms on offer, varying from lake studios to 2 and 3 bedroom self-contained units, you will enjoy spacious yet affordable accommodation. Suncourt is the perfect location for families, business travelers and corporate groups. Experience a conference, function or wedding at our fabulous four-room conference venue and on-site restaurant The Mousetrap. ... more   less 
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Also Known As:
Suncourt Hotel And Conference Centre

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