Please see my previous review. After raising concerns the hotel contacted me and offered a free meal on the basis that they wanted to show what they could do as our experience, they felt, was not typical. Despite a fairly busy schedule my wife and I booked a table for a mid-week evening at 6.00 pm on the basis that this would be the fairest time to the hotel. The staff clearly knew why we were there and pulled out all of the stops. We ate a fantastic three course meal and the service was superb. I had Steak Diane cooked flambe at the table, as were the delicious crepes I had for dessert. My wife was equally delighted with her meal. I am convinced that the hotel is capable of serving an excellent meal in such a way as to make it a memorable dining experience. Well done and thank you to all of you.
My only request is that you repeat this for every customer every time. I accept that our initial experience may have been atypical, and thank you for compensating us for that, but please don't disappoint anyone else like that.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.